Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
591 Reviews of Lehigh Valley Acura - Service Center
Sort by
March 28, 2016
Urgent visit! I forgot to get my Acura TSX inspected and was in a panic. I called them and they got me in the same day! Everyone is nice to deal with and there's a I forgot to get my Acura TSX inspected and was in a panic. I called them and they got me in the same day! Everyone is nice to deal with and there's a nice clean place to wait. It's always a good experience dealing with them. More
by Connie
Employees Worked With
Jason
March 28, 2016
did not live up to the promise made from previous visit In February I came in with a road noise problem and was advised that after 19000 miles that all four tires where wearing on the inside causing road no In February I came in with a road noise problem and was advised that after 19000 miles that all four tires where wearing on the inside causing road noise. I asked how can that be after only 19000 miles the majority of which was highway miles and also no bad weather driving as the car has been in SC for the winter months. No answer, the tires had been rotated twice and there was no alignment problem. The rep, Stacey said the LV Acura would correct the problem, she had to talk to service manager and tire mfg. She said problem would be fixed by replacing ALL tires at no charge. We scheduled a return visit for March 24th which was after we returned from vacation. On March 24th I came in dropped the car off and a few min late I received a call that said, Stacey is no longer with Acura and no discussion was done with service manager or tire rep. Jason would now have to do that work. 3 hours later Jason called to say that tire rep would only give credit for 25% of rear tires only and that the rest of the cost was mine to bear. This was not what I was promised in February. I reluctantly had the rear tires replaced. I am disappointed that LV Acura did not live up to their February service call promise to replace all four tires and I am disappointed in ACURA corporate in that the quality of the $50K MDX which was sold as a " high quality luxury car" is not up to that standard. I have recently taken the MDX on a road trip and the road noise is still present. I More
by kenoster
Employees Worked With
Jason Rose
March 26, 2016
Always great Service Always great service; would take my car nowhere else. I have q 2006 TL with 183,000 miles on it. All service done at LV Acura but for one oil change Always great service; would take my car nowhere else. I have q 2006 TL with 183,000 miles on it. All service done at LV Acura but for one oil change at LV Hyundai (In a hurry; full up LV Acura sent me over to LV Hyundai). More
by nanovic
Employees Worked With
Jason Rose
March 22, 2016
Great service! Rex Weaver and company certainly took care of my car needs. As always, they are so courteous and friendly. It's always stressful going in because yo Rex Weaver and company certainly took care of my car needs. As always, they are so courteous and friendly. It's always stressful going in because you go in for one thing, here I needed an oil change, and you find there are other services that need to be done to keep my car running efficiently, and the service people explain everything and do not pressure you that 'it has to be done'. I think that LV Acura is run top notch and I have recommended them many times. More
by BusyBusy
Employees Worked With
Rex Weaver
March 12, 2016
Service can't be beat I can honestly say this has been a dealership we enjoy working with...we have owned 4 Acuras and have leased/purchased 2 of them from Lehigh Valley. T I can honestly say this has been a dealership we enjoy working with...we have owned 4 Acuras and have leased/purchased 2 of them from Lehigh Valley. They are fair and the purchasing process moves along quickly. The service department is amazing and it's nice to see the same advisors year after year working there. More
by BusyMom
Employees Worked With
Jason, Wayne
March 10, 2016
Prompt and courteous service Brought in my 2012 TLX for an oil change. Was greeted by an employee in the parking lot, even before entering the building and directed to the servic Brought in my 2012 TLX for an oil change. Was greeted by an employee in the parking lot, even before entering the building and directed to the service desk. The paperwork to write up the order was efficiently done. I decided to wait for the car, was told about 90 minutes, but it took only an hour for me to be on my way. The service desk is very proficient and lives up to the true meaning of the word - "service". Well done! More
by gsud
Employees Worked With
Weaver and the greeter ( name not known)
March 03, 2016
As Always - Ultimate Customer Service Hats off again to Rex Weaver and his entire Service department. Brought in my 2011 MDX for an oil change and tire rotation for the $24.99 service spe Hats off again to Rex Weaver and his entire Service department. Brought in my 2011 MDX for an oil change and tire rotation for the $24.99 service special that I received by email. Can't beat that price! Stacy, as always was her ever pleasant self and greeted me with a smile. She informed me that I needed a 4 wheel alignment and negotiated a reasonable price since I was not expecting that repair at this time. Work was done in a timely manner which got me to work on time. The Vinart dealerships are the best dealers that i have ever dealt with. Thanks to Andy Wright's guidance, my family owns two Hondas and 2 Acuras! We will never purchase a car anywhere else. Jim Castagna More
by Jim2009
Employees Worked With
Stacy and Rex Weaver
March 01, 2016
Excellent every time Had regular service for my MDX, and as usual, service was excellent, prompt and thorough. Can't beat that complimentary Wash and vacuum! People were Had regular service for my MDX, and as usual, service was excellent, prompt and thorough. Can't beat that complimentary Wash and vacuum! People were friendly. More
by Marty22
Employees Worked With
Stacy
February 29, 2016
Excellent service! I recently brought my Acura TLX in for service (Inspection & Oil). Stacy was very thorough and pleasant to deal with! I was in and out with dropping I recently brought my Acura TLX in for service (Inspection & Oil). Stacy was very thorough and pleasant to deal with! I was in and out with dropping my car off and picking up my loaner. Before I leased my Acura I heard from my friends that Lehigh Valley Acura provided excellent service and so far they have lived up to that recommendation! More
by kbd1964
Employees Worked With
Stacy Nunez
February 26, 2016
Great Dealership all around. Took my MDX in for inspection and service. As always their service advisors were cordial, understanding and helpful. When I picked up my vehicle a rep Took my MDX in for inspection and service. As always their service advisors were cordial, understanding and helpful. When I picked up my vehicle a representative even helped me set up my autophone to my cell. More
by imranger
Employees Worked With
Jason Rose, Stacy Haines
