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548 Reviews of Lehigh Valley Acura - Service Center
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May 12, 2016
Service Department I own a 2014 MDX. Nice vehicle but there have been some normal warranty items and the regular oil changes, tire rotation, XX,XXX mile services, etc. I own a 2014 MDX. Nice vehicle but there have been some normal warranty items and the regular oil changes, tire rotation, XX,XXX mile services, etc. I work with Wayne and with Jason in the Service Dept. Both are solid professionals and truly want to deliver high levels of customer satisfaction. I work with Jason most of the time. I give him 5+ Stars... He is really timely, a great communicator, and seems to work very hard with his techs to address issues. Their pricing is "dealer level pricing" but I think they work hard to keep costs down and earn your long term business. I plan to take my MDX to LV Acura for my next set of tires. Jason is working with me on two All Weather options. More
by DaveL
Employees Worked With
Jason
May 02, 2016
Excellent Service Dept! I have been an MDX owner for about 3 years. The service staff at LV Acura is second to none! I have had experiences with Wayne Kindall, Stacy Haines, I have been an MDX owner for about 3 years. The service staff at LV Acura is second to none! I have had experiences with Wayne Kindall, Stacy Haines, and Jason Rose and they are all very knowledgeable and thoroughly explain the services available and suggested. They are not pushy and if you put services off they simply add reminders for your next visit which is very important for the driver's safety! Whether you are going in for routine work or something a bit more involved they often answer my questions before I can ask them. They are also very communicative and personable through email. I do not feel like a number, I feel like a valued customer! This is a tribute to the hard work and quality customer service at LV Acura! More
by sheppyman
Employees Worked With
Wayne Kindall, Stacy Haines, Jason Rose
April 12, 2016
service price Jim is a very nice person. But the price of service is very expensive. Wish have more discount for old customer. Then will go to service more often. Jim is a very nice person. But the price of service is very expensive. Wish have more discount for old customer. Then will go to service more often. More
by Acuratl
Employees Worked With
Jim,sales Rich is very nice and friendly,if I want to buy a car I will buy from him.
April 11, 2016
Always great Jason pleasant and always is on top of my car and when it will be done and total cost I enjoy dealing with everyone at this dealership Jason pleasant and always is on top of my car and when it will be done and total cost I enjoy dealing with everyone at this dealership More
by Mom2456
Employees Worked With
Jason
April 06, 2016
Fantastic Service and Communication!!! I took my company's 2007 Acura MDX in for service. This car is a shared corporate vehicle and I knew it needed work. I called and scheduled the appo I took my company's 2007 Acura MDX in for service. This car is a shared corporate vehicle and I knew it needed work. I called and scheduled the appointment for a laundry list of routine repairs. I arrived at the dealer and was greeted by Wayne and Rex. They were extremely friendly...especially for 7 am! Wayne called me in about an hour or so to let me know the vehicle needed a few more things, which with the way this car is driven I wasn't surprised. The one thing that Wayne did that I was very pleased with and wish more dealers did was even though the car was not going to be done the same day, he called me at the end of the day and gave me an update on how things were going and when he thought it would be complete. I went back the next day to pick up the car and it drives like a dream. We as a company are very pleased with the work done by Lehigh Valley Acura. We appreciate the exceptional work and fantastic customer service! We look forward to doing business together in the future. More
by Cardude16
Employees Worked With
Wayne
April 05, 2016
Service New car and they already found something wrong with it. Thought acura were better than other makers but I was wrong. Also found out that my car was a New car and they already found something wrong with it. Thought acura were better than other makers but I was wrong. Also found out that my car was a demo. Didn't know that More
by Frenchy
Employees Worked With
Na
April 04, 2016
Great service I took my 2012 Acura TL in for inspection, oil change and four new tires. I had priced the tires around and they were competitively priced and include I took my 2012 Acura TL in for inspection, oil change and four new tires. I had priced the tires around and they were competitively priced and included free wheel alignment. The service reps are always courteous and helpful. I appreciate the complimentary car wash and vac. And the free coffee and bagels make the wait a pleasure! More
by Happy customer
Employees Worked With
Wayne
March 28, 2016
did not live up to the promise made from previous visit In February I came in with a road noise problem and was advised that after 19000 miles that all four tires where wearing on the inside causing road no In February I came in with a road noise problem and was advised that after 19000 miles that all four tires where wearing on the inside causing road noise. I asked how can that be after only 19000 miles the majority of which was highway miles and also no bad weather driving as the car has been in SC for the winter months. No answer, the tires had been rotated twice and there was no alignment problem. The rep, Stacey said the LV Acura would correct the problem, she had to talk to service manager and tire mfg. She said problem would be fixed by replacing ALL tires at no charge. We scheduled a return visit for March 24th which was after we returned from vacation. On March 24th I came in dropped the car off and a few min late I received a call that said, Stacey is no longer with Acura and no discussion was done with service manager or tire rep. Jason would now have to do that work. 3 hours later Jason called to say that tire rep would only give credit for 25% of rear tires only and that the rest of the cost was mine to bear. This was not what I was promised in February. I reluctantly had the rear tires replaced. I am disappointed that LV Acura did not live up to their February service call promise to replace all four tires and I am disappointed in ACURA corporate in that the quality of the $50K MDX which was sold as a " high quality luxury car" is not up to that standard. I have recently taken the MDX on a road trip and the road noise is still present. I More
by kenoster
Employees Worked With
Jason Rose
March 28, 2016
Urgent visit! I forgot to get my Acura TSX inspected and was in a panic. I called them and they got me in the same day! Everyone is nice to deal with and there's a I forgot to get my Acura TSX inspected and was in a panic. I called them and they got me in the same day! Everyone is nice to deal with and there's a nice clean place to wait. It's always a good experience dealing with them. More
by Connie
Employees Worked With
Jason
March 26, 2016
Always great Service Always great service; would take my car nowhere else. I have q 2006 TL with 183,000 miles on it. All service done at LV Acura but for one oil change Always great service; would take my car nowhere else. I have q 2006 TL with 183,000 miles on it. All service done at LV Acura but for one oil change at LV Hyundai (In a hurry; full up LV Acura sent me over to LV Hyundai). More
by nanovic
Employees Worked With
Jason Rose
