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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
591 Reviews

591 Reviews of Lehigh Valley Acura - Service Center

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February 01, 2017

Scheduled Service I was there for scheduled service. My wife and I found Rex Weaver and the service staff to be very thorough, helpful, friendly and professional. We us More

by alw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Weaver
January 30, 2017

Attention to detail Disappointed that the service tech didn't put the battery cover back on after they replaced the battery. I had to pick up the car after hours and the More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know
Feb 22, 2017 -

Lehigh Valley Acura responded

Hello and thank you for your review. Please accept our sincerest apologies for our technician failing to put the battery cover back on. If you have any ongoing concerns with your vehicle, we'll be happy to address them promptly. Thank you again for your review. Sincerely - Andrew Wright, Vice President

January 23, 2017

Excellent service every time There is a reason I keep taking my car back to Lehigh Valley Acura, it's the service team. Always treated well, never a feeling of excessive services, More

by Cemdesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Copek
January 22, 2017

17 years of great service at Lehigh Valley Accura I've had my 1999 Acura 3.2TL for over 17 years and have never taken it anywhere else for service. I've always felt confident that they recommend only More

by OneHappyGrandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim in the service department
January 15, 2017

Good follow and responsiveness. I needed an appointment for a B1 service and initially was going to have to wait a week. after speaking with the customer service manager the Service More

by Stephen Russo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Weaver
January 12, 2017

Warranty claim Everything wa first rate including Jason Rose, the Service Advisor. I travel 2 and 1/2 hours to this dealership to purchase my Acura and have it serv More

by MG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rose
January 10, 2017

Great Experiences Always a pleasure to visit this dealership, quality work and friendly atmosphere! You can always count on their service. I like when people talk to yo More

by Bawlimeport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2017

Jim went above and beyond! I was scheduled to have service done on our vehicle, which could have taken a few hours. Coincidentally, my toddler was not feeling well. Jim went ou More

by Tarald3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jim In service area
December 28, 2016

Great service They truly seem to care for their customers. They didn't try to gouge me with unnecessary repairs. Although I live an hour away, I continue to retur More

by Heman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cossman
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2016

Terrible Customer Service They do good work on your car but trying to get in touch with your Service Advisor is a chore. When you call they never answer you directly, you must More

by tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Rose
Jan 03, 2017 -

Lehigh Valley Acura responded

Hello Tim and thank you for taking the time to write your review. We sincerely apologize for any difficulty you encountered getting in touch with a member of our service consultant team. We strive to answer all calls in a timely fashion. We are successful most of the time with the exception of those times when we are overrun or short staffed for some unforeseen reason. Again, please accept our sincerest apologies. If we can be of further assistance, please do not hesitate to contact me or our Service Director, Rex Weaver (610-965-1332). Thank you again for being a customer. Sincerely, Andrew Wright, Vice President 610-967-6500

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