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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
565 Reviews

565 Reviews of Lehigh Valley Acura - Service Center

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January 10, 2017

Great Experiences Always a pleasure to visit this dealership, quality work and friendly atmosphere! You can always count on their service. I like when people talk to yo More

by Bawlimeport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2017

Jim went above and beyond! I was scheduled to have service done on our vehicle, which could have taken a few hours. Coincidentally, my toddler was not feeling well. Jim went ou More

by Tarald3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jim In service area
December 28, 2016

Great service They truly seem to care for their customers. They didn't try to gouge me with unnecessary repairs. Although I live an hour away, I continue to retur More

by Heman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Cossman
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2016

Terrible Customer Service They do good work on your car but trying to get in touch with your Service Advisor is a chore. When you call they never answer you directly, you must More

by tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Rose
Jan 02, 2017 -

Lehigh Valley Acura responded

Hello Tim and thank you for taking the time to write your review. We sincerely apologize for any difficulty you encountered getting in touch with a member of our service consultant team. We strive to answer all calls in a timely fashion. We are successful most of the time with the exception of those times when we are overrun or short staffed for some unforeseen reason. Again, please accept our sincerest apologies. If we can be of further assistance, please do not hesitate to contact me or our Service Director, Rex Weaver (610-965-1332). Thank you again for being a customer. Sincerely, Andrew Wright, Vice President 610-967-6500

December 20, 2016

The Service Master ! My immediate family has purchased 5 cars from LV Acura . While we love our Acura's its the impeccable service that keeps up coming back . From the tim More

by Phillyboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2016

Courteous and Professional We've always had great service from LV Acura. You are greeted warmly and treated respectfully when arriving, and most everyone says "hi" to you while More

by jlamb24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Writer, Maria Myers
November 11, 2016

1st class service every time! As a longtime Acura customer I am always impressed with the level of service I receive at your dealership, this visit was no exception. From the time More

by tammyhuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Copek
October 30, 2016

Fix Takata airbags and B136 service Had a great experience Saturday. Scheduled lots of service for the day. Got to dealer and asked if loaner was available. It was. Saved me. Worked More

by Pappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne
September 06, 2016

First class all the way! The service manager, Rex, at Acura provides first class service and leadership. No problem is w/o a solution. He communicates openly, whenever someth More

by eurotexan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Weaver
August 21, 2016

Great service Staff is very professional. Great customer service. Facility is clean and well maintained. Appreciate the shuttle service, car wash, and inspection ch More

by Margie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Copek
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