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565 Reviews of Lehigh Valley Acura - Service Center
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May 22, 2017
Service department is getting worse and worse I purchased a Acura 2015 TLX and that is the worse car I have ever bought from them LEHIGH VALLEY ACURA I took it in so noisy engine and some more is I purchased a Acura 2015 TLX and that is the worse car I have ever bought from them LEHIGH VALLEY ACURA I took it in so noisy engine and some more issues they say it was a warranty issue when I took my car in I had to deal with service guy his name is Wayne he gave word that he would call me to give me a update on my cal he never did on more then one occasion week passed and I had to call him to ask him what was going on with my car he told me it was fix and that they had test drive it the minute I go in the car I knew he was lying they never test drive it at all I had to bring my car back three separate times and every time Wayne said he would call me and he didn't I had to car to see what was going on with my car the service was never this bad I have been a customer with LHVA since December 2005 and this is the worse car I have ever got from them and the worse service has ever been i am feeling like taking my car back and never going there again that's how I am feeling right now and I really love Acura car I really hope they get it together if not the will never get my money ever again More
by nwarden
Employees Worked With
Wayne from service
May 20, 2017
Excellent service I purchased my 1999 Acura TL from this dealership and have been having it regularly serviced there for 18 years! I think that says it all. I purchased my 1999 Acura TL from this dealership and have been having it regularly serviced there for 18 years! I think that says it all. More
by Donna
Employees Worked With
Jason Rose and Wayne Kendall
May 19, 2017
Acura owner for life! I am an Acura owner for life because of the excellent service team at LV Acura and the quality of the two Acura MDXs I have owned! I am an Acura owner for life because of the excellent service team at LV Acura and the quality of the two Acura MDXs I have owned! More
by heather
Employees Worked With
Wayne Kindall
May 17, 2017
Great Service Team I recently came in to have my inspection done.....thanks for the reminder from the service department. As soon as I walked in, Jason greeted me and k I recently came in to have my inspection done.....thanks for the reminder from the service department. As soon as I walked in, Jason greeted me and knew exactly what needed to be done to my 2015 Acura RDX. A minute later, I was greeted by Rex who always takes the time to say hi and always asks if there is anything he can do for us the customers. REX YOU ARE AWESOME AND YOU HAVE A GREAT TEAM WORKING FOR YOU. Its always a pleasure to walk into the service department and have the customer service team greet you with a smile. They always take the time to explain what is required for my car and they complete the job to my satisfaction. This is my second Acura I have purchased and God willing, I will be buying my third Acura as soon as the 2020 Model is out. Thank you Lehigh Valley Acura for being the best!!!!!! and as I always say "When you got the best, you don't need the rest!!!! More
by Amy Nesheiwat
Employees Worked With
REX WEAVER
May 10, 2017
Excellent Service Had my 2016 MDX in for an inspection. In no time at all, the inspection was done and all my questions and concerns were addressed. Had my 2016 MDX in for an inspection. In no time at all, the inspection was done and all my questions and concerns were addressed. More
by Chars Car
Employees Worked With
Other Employees :
Not sure what his name was in service department
May 04, 2017
excellent service A rarity: employees who actually care about you! Keep up the great work! I'll keep returning for service even though I live an hour away. A rarity: employees who actually care about you! Keep up the great work! I'll keep returning for service even though I live an hour away. More
by Heman
Employees Worked With
Jim
May 01, 2017
Transmission Issue They listened to my issues with my transmission. Problem was corrected within one hour. Everyone communicated issues with me and asked lots of quest They listened to my issues with my transmission. Problem was corrected within one hour. Everyone communicated issues with me and asked lots of questions to make sure the problem was corrected. Great customer service. More
by RRenee
Employees Worked With
Rex Weaver
April 30, 2017
Routine Maintenance I have bought two vehicles here. They handle all my service needs. They complete work in a timely manner. They also provide a full explanation for I have bought two vehicles here. They handle all my service needs. They complete work in a timely manner. They also provide a full explanation for any necessary maintenance prior to performing the work.. They have also addressed any concerns I have with the cars. More
by Hurtzigk
Employees Worked With
Wayne Kindall
April 09, 2017
Excellent Service As Usual I have purchased 4 Acura's from Lehigh Valley Acura. Besides selling a very reliable automobile, they provide excellent service and get it right the I have purchased 4 Acura's from Lehigh Valley Acura. Besides selling a very reliable automobile, they provide excellent service and get it right the first time. Having maintained and drag raced cars when I was younger, I know a fair amount about repairing cars. I always tend to give the car a once over after being serviced. I never found any problems with Lehigh Valley Acura's Service. I have owned Lexus and Infinity cars before switching to Acura. One of the main reasons a did not buy another Lexus was the terrible service department at the local dealership. Hopefully they got better, but I have no interest in going back. Infinity Service was pretty good, but I just did not like the automotive designs they started offering. For now, Acura has me as a permanent customer. Thanks! More
by MikeyD
Employees Worked With
Wayne Kindall
April 05, 2017
excellent service I have now leased a second Acura from this dealership and the service has always been timely and expertly completed the first time. The service repor I have now leased a second Acura from this dealership and the service has always been timely and expertly completed the first time. The service report is always thoroughly explained, as are the time and labor charges. Service has always been accomplished within the estimated time frame and the service team is always friendly and courteous., More
by Alan
Employees Worked With
