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565 Reviews of Lehigh Valley Acura - Service Center
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February 18, 2023
The service department is awesome; it's understandable that economics plays a part in changes a business has to make in order to exist, but sadly leadership and one person in particular has made it less o that economics plays a part in changes a business has to make in order to exist, but sadly leadership and one person in particular has made it less of a joy to want to visit the dealership. More
by TSX customer
Employees Worked With
Mark Jungblut
January 31, 2023
I was not happy with a recent service visit. I had my Acura (2012 MDX) in for service (inspection) which ended up with my vehicle failing inspection. My issue is this. I have been taking the veh I had my Acura (2012 MDX) in for service (inspection) which ended up with my vehicle failing inspection. My issue is this. I have been taking the vehicle in for service and maintenance at your dealership since purchasing the vehicle from your dealership. The technician indicated that the left review mirror needed to be replaced (approximately $800) because the mirror was damaged. The damage was a small chip on the mirror that your dealership passed inspection for the last 3 years. The mirror has full capabilities with the only issue was the small chip on the mirror. I provided this information to the service person but it seemed to fall on deaf ears. She indicated that the person that passed the car inspection in previous years was no longer working at the dealership. Not my problem. End result is that I will not take my vehicle to any of your dealerships. The reason I took my car to your dealership is because your dealership didn't seem to pull the kind of things other dealerships do to xxxx consumers off. Those things are overcharging, identifying tickytack issues, and always never having a good feeling after getting my car serviced. I always told people that your dealership was different knowing that they were looking for a fair shake when it comes getting one's car serviced. This review may never be addressed but I thought it important to share my frustration. It's too bad it came down to this. I thought about directing my story to Andy Wright but thought it best to go this route. I have not discounted writing to the dealership owner. Doesn't seem like much but its still $800 being spent on something that does not need to be replaced. More
by Tbar113
Employees Worked With
Female service person
January 30, 2023
My service issue was addressed timely and resolved quickly. I have been a long term customer of Lehigh Valley Acura. quickly. I have been a long term customer of Lehigh Valley Acura. More
by medlg65
Employees Worked With
January 14, 2023
Service is always friendly and respectful. They do a great job. Car done on time and cleaned They do a great job. Car done on time and cleaned More
by Wlewis
January 10, 2023
Over the years, I’ve bought 5 Acuras from Lehigh Valley Acura. Always got a fair price and they have an excellent service Department. Have owned Lexus and Infiniti cars. Lexus had the worst service dept Acura. Always got a fair price and they have an excellent service Department. Have owned Lexus and Infiniti cars. Lexus had the worst service dept. I’ll stick with Lehigh Valley Acura. More
by MikeyD
Employees Worked With
Mark Jungblut
December 31, 2022
Brought car over for service, was met with staff that really didn’t want help their customers. Acted like I was doing them a favor for bringing the car over for service. The service department needed to really didn’t want help their customers. Acted like I was doing them a favor for bringing the car over for service. The service department needed to order a part, and someone else was going to contact me once the part arrived. I was never contacted and had to call in several days later to inquire about status. Turns out that the past had arrived a week earlier but nobody cared to call to let me know. I scheduled the service again and was met by same unprofessional staff. The dealer offers car washes for all services, but I did not get one with the excuse that “customer rejected car wash”. I was never asked for a car wash… Please take your business elsewhere, I found that Acura dealers all around treat customers without courtesy. Honda dealers do a much better job at that. More
by Hondaguy
Employees Worked With
Other Employees :
Zach Kotran, Nick Martin
December 27, 2022
Service is good but expensive. The shuttle service is a great feature. $175 to install a map update. Should be a curtesy for a repeat customer. The shuttle service is a great feature. $175 to install a map update. Should be a curtesy for a repeat customer. More
by charlesskumin63
Employees Worked With
