Lehigh Valley Acura - Service Center

Pleasant employees. Car done in a timely manner. Explained all the service that was done Car done in a timely manner. Explained all the service that was done More

Brought car over for service, was met with staff that really didn’t want help their customers. Acted like I was doing them a favor for bringing the car over for service. The service department needed to really didn’t want help their customers. Acted like I was doing them a favor for bringing the car over for service. The service department needed to order a part, and someone else was going to contact me once the part arrived. I was never contacted and had to call in several days later to inquire about status. Turns out that the past had arrived a week earlier but nobody cared to call to let me know. I scheduled the service again and was met by same unprofessional staff. The dealer offers car washes for all services, but I did not get one with the excuse that “customer rejected car wash”. I was never asked for a car wash… Please take your business elsewhere, I found that Acura dealers all around treat customers without courtesy. Honda dealers do a much better job at that. More

Service is good but expensive. The shuttle service is a great feature. $175 to install a map update. Should be a curtesy for a repeat customer. The shuttle service is a great feature. $175 to install a map update. Should be a curtesy for a repeat customer. More

Very happy with the service I get from their Service Department. Everyone is attentive to detail, which I like. Department. Everyone is attentive to detail, which I like. More

Took my car in and AFTER I was given the car back and told it was fully finished I got a call that a part that was on backorder had arrived. I made an appointment to get it installed. I came in and a yo told it was fully finished I got a call that a part that was on backorder had arrived. I made an appointment to get it installed. I came in and a young man, who didn't bother to ask who I was, made believe he looked in the system and went to talk to a mechanic, came back and told me the part was installed in the car. I then told him the light for the AC was not working after they gave me back the car and he told me I had to pay them if I wanted them to look at it. I was so disgusted I walked out. I had been playing with the idea of replacing my car with another RDX or Lexus. I think I just made up my mind... Lexus it is! More

Mark was great. This is the first time I have ever been to your company and I was very pleased with the level of knowledge, honesty, and customer service I received. Thank you so much!!! to your company and I was very pleased with the level of knowledge, honesty, and customer service I received. Thank you so much!!! More

Lehigh Valley Acura has been wonderful especially Ron Wood. Everyone is so helpful and kind Wood. Everyone is so helpful and kind More

I am dissatisfied with the tires I purchased. I was told that they were almost at life...I only have 14,000 miles on them! that they were almost at life...I only have 14,000 miles on them! More

Mark was easily the best rep I’ve ever worked with. He checked over my repair history to make sure I wasn’t requesting work that was just done. He saved me a lot of money. And when I got my car it was cle checked over my repair history to make sure I wasn’t requesting work that was just done. He saved me a lot of money. And when I got my car it was clean and drove like it was new. Lehigh Valley Acura was a clean, professional and warm. They made it easy, the price was fair and the experience excellent. Couldn’t be happier. More

I bought my 3rd Acura at LV Acura and have serviced my car there for the whole time I've had it, just over a year. Aside from the fact that Acuras are absolutely awesome, the service that you get from LV car there for the whole time I've had it, just over a year. Aside from the fact that Acuras are absolutely awesome, the service that you get from LV is second to none, and I've been to several other Acura dealers and dealers of other brands for sales and service over the years. Thank you to the whole sales team that got me a great deal and on the service side, Jim and Mark go above and beyond to provide the best service I've gotten from any business. They really take care of their customers well after you buy your car, so much so that it makes you never want to buy or service a car anywhere else. Thank you very much! More