Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
575 Reviews
Call Service Center (610) 965-1181

575 Reviews of Lehigh Valley Acura - Service Center

Sort by
July 26, 2024

They provide efficient, high quality service and are transparent and are respectful with their clientele. More

by Rrsgarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark jungblut
Report | Print
Jul 29, 2024 -

Lehigh Valley Acura responded

Rrsgarro, thank you for highlighting the efficient and respectful service at Lehigh Valley Acura! We appreciate your feedback.

July 26, 2024

The staff is very nice and fast and efficient. They are very helpful and it is easy to get what you need. More

by bjtayocum
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Report | Print
Jul 29, 2024 -

Lehigh Valley Acura responded

Thanks for the great feedback! We're glad to hear our team at Lehigh Valley Acura provided fast and efficient service. We appreciate your support!

July 26, 2024

Wonderful ! ! From the second I arrived . Explanation, all workers, greeted so nicely, door was opened, Chelsea is sweet, spoke with the man who washed and vacuum More

by Amk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Carr
Report | Print
Jul 26, 2024 -

Lehigh Valley Acura responded

Thank you for the glowing review! We're delighted to hear that our team at Lehigh Valley Acura provided such a welcoming and thorough experience. Your kind words about Chelsea, our mechanic, and other staff members mean a lot to us. We look forward to serving you again!

July 15, 2024

Poor communication with scheduling and servicing needs. High service pricing with bate/switch posted offer. More

by Sikider
Recommend Dealer
No
Employees Worked With
Trystan -Service , Mariya - scheduling
Report | Print
Jul 15, 2024 -

Lehigh Valley Acura responded

We apologize for the issues you experienced with our communication and service pricing. We strive to provide clear information and fair prices, so it's disappointing to hear this. If you're willing, please reach out directly so we can address your concerns further. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

July 14, 2024

They were fair. I would've liked to have my car done sooner than 5hrs for an oil change and coolant flush but I understand it is busy on a Saturday. More

by Adrian Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales
Report | Print
Jul 15, 2024 -

Lehigh Valley Acura responded

Adrian, thanks for your patience and understanding! We're glad to hear you found our team at Lehigh Valley Acura fair. We'll work on improving wait times in the future.

July 10, 2024

I love this dealer awesome 👏 service and pleasant staff. They took care of me while servicing my vehicle. More

by jaymelee34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Report | Print
Jul 10, 2024 -

Lehigh Valley Acura responded

Thank you for the kind words! We're delighted to hear that our team at Lehigh Valley Acura provided awesome service and took great care of your vehicle. We appreciate your support!

July 02, 2024

A very excellent experience was welcomed and taking care of very quickly amazing. Thanks you More

by maylicarpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
Report | Print
Jul 02, 2024 -

Lehigh Valley Acura responded

Thank you for your confidence in Lehigh Valley Acura, and for your business. We are grateful to have you as a customer, Mayli!

July 02, 2024

Mark kept me apprised of the vehicle status and costs associated with my Acura repair. I was able to use a beautiful loaner until my car was ready! More

by michvit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jul 03, 2024 -

Lehigh Valley Acura responded

Thank you for sharing your experience! We're glad Mark kept you informed and that our loaner vehicle was helpful during your Acura repair at Lehigh Valley Acura. We appreciate the feedback!

July 01, 2024

Always a great experience at Lehigh Valley Acura. Top service, knowledgeable, and friendly. Would highly recommend. More

by Krista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary, Mark
Report | Print
Jul 01, 2024 -

Lehigh Valley Acura responded

Krista, thank you for the high praise! We're delighted to hear that our team at Lehigh Valley Acura consistently provides top-notch service. Your recommendation means a lot to us!

June 30, 2024

Accurate explanation. But car talk still confuses me. Wish that I had been able to get a loaner. Only wanted to go a mile. More

by Theresa270
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Lehigh Valley Acura responded

Thank you for your feedback! We're glad to hear the explanation was accurate, but we understand that car talk can be confusing. We'll take note of your suggestion about loaners here at Lehigh Valley Acura and hope to assist you better next time.

1
...
9
10
11
...
58