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Lehigh Valley Acura

Emmaus, PA

4.9
951 Reviews
Lehigh Valley Acura has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Acura new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Acura's Precision Team Dealership of Distinction award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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333 State Avenue

Emmaus, PA

18049

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Showing 951 reviews

July 20, 2010

Brian, who is always friendly, accepted my MDX on very short notice, so that I could drive on a long trip the next day. They finished the work quickly, then conveniently called me on my cell when it w More

by cakesbyheather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Pasquale (Brian?)
July 09, 2010

I am extremely dissatisfied with this dealership. First off, they sold me a car without an owners manual. I have been requesting a manual from them for two months, and still have yet to see it. Seriously More

by Lceparano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan and Jim
Jul 23, 2010 -

Lehigh Valley Acura responded

Thank you again for taking the time to write this review. I also want to thank you for communicating with Jim and I last week and giving us an opportunity to address all of your concerns. The new owner's manual is on order and should be arriving any day from Audi. Its my understanding that you are going to be stopping by when your schedule permits so can address the tire issue. If anything changes, please let us know. We are eager to satisfy all of your concerns. Again, my apologies for what transpired earlier that led to this review. We dropped the ball in this circumstance. I am hopeful that our actions since have shown that we truly are serious about customer satisfaction. If you are compelled to give us another opportunity to be of service, we would be extremely grateful. Sincerely - Andrew Wright, Vice President

July 09, 2010

We currently own two acuras so when we were in the market for a new car it was a no brainer. Margaret was very nice to work with and made our experience enjoyable. The dealership itself was very clean and p More

by trovato1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margaret Bizassa
July 04, 2010

We purchased a new car from Lehigh Valley Acura with a trade of our 2003 3.2 TL. I was very satisfied with Acura's service since we purchased our first car from them. The service staff are very helpful a More

by rsaleh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Cossman
July 03, 2010

Purchased a used TSX and traded in a older TL. Our sales person Craig Hower was excellent. Very knowledgable about the vehicles. The TSX we purchased is great. Only complaint was the negotiating. I was told More

by mtceltic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hower
June 26, 2010

The staff (especially Mustafa Qureshey)at this dealership is always helpful, polite, and extremely friendly. From the moment you walk in to the moment you leave, you are treated in a kind and professional m More

by sternerk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mustafa Qureshey
June 26, 2010

I started to use the Service Department last year and was very impressed with their professionalism. When I decided to purchase my second MDX I compared my previous dealer and Lehign Valley. Their sales de More

by michaeldonato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
June 19, 2010

I am very pleased with the service I have received at this dealership. I take my MDX there for regular maintenance and have never been disappointed. Everyone there is extrememly friendly and go out of th More

by theodoropoulos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
June 18, 2010

Ralph Green was a very pleasant, honest sales consultant. Ralph Green was a very pleasant, honest sales consultant. We were aloted all the time we wanted to look over the vehicle without any pressureand an More

by khesse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Green, Kyle
June 14, 2010

When I arrive the service assistant greeted me immediately and took my information. Stated my car would be ready within an hour. He also said they would wash it. My RDX was ready in less than a More

by joycemails
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't Remember
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