Lehigh Valley Acura

The team at Lehigh Valley Acura is incredibly professional and understands the concept of superior customer service. They listened to my needs and developed the best deal to meet those needs. professional and understands the concept of superior customer service. They listened to my needs and developed the best deal to meet those needs. More

I have been coming to this dealership for the past 6 years after having bought my TL there. Not a typical sales experience - yes they want to sell you cars, but one gets the feeling that they are lookin years after having bought my TL there. Not a typical sales experience - yes they want to sell you cars, but one gets the feeling that they are looking to establish a long term relationship with you for additional car sales, referrals and service appointments. Being in sales myself, I understand the value of relationships and clearly so does the management here. And they get to know you. Its the kind of place you want to do business with. As someone who only dealer services their cars, the attention to detail paid is very gratifying. The only negative is that while they do fully inform me of that is happening with my car, I sometimes have a bit of sticker shock when it comes to the repair services. However recognizing that, the service group always seems to do one or two things for me that is a value add, reducing my 'shock' and re-enforcing that my decision to have work done there was correct. I will tell you that both service managers I've worked with Rex, then Mustapha are amazing - dealership gold. I am beginning to start to consider my next car, and will be certainly working with Margaret to explore the new Acura line-up. Like the rest of the team, she's personable, knowledgable, and one doesn't get the high pressure sales approach from her. Unfortunately not sure I will be purchasing an Acura next, which will be sad for me. Love the dealership, not thrilled with the new Acura designs though. Honda needs to reconsider the terms sleek and elegant in defining their luxury cars. Maybe when I'm ready, the model line up will have taken a different design aesthetic. More

Service Manager is always friendly and eager to help in any which way possible. The BEST! Would stingily recommend this dealership, even for Honda cars or any other brands for that matter. any which way possible. The BEST! Would stingily recommend this dealership, even for Honda cars or any other brands for that matter. More

After shopping at two other dealerships for my new RDX I was pleasntly surprised by the no nonsense, no pressure sales approach by Margaret Bisazza. Margaret took the time to present the car and all it's fe was pleasntly surprised by the no nonsense, no pressure sales approach by Margaret Bisazza. Margaret took the time to present the car and all it's features, along with a test drive. The final sale was completed in less than half an hour, without any pressure. The options we bought for the car were installed two days later, and everyone in the parts dept. and service were very helpful and professonal. Thank You for all the great service. Susan Marsicano. More

Quite simply the best in dealer service; this dealer's service department has always been strong but since Mustafa Qureshey has become service manager, the department has moved to the A+ category. service department has always been strong but since Mustafa Qureshey has become service manager, the department has moved to the A+ category. More

Scuffs, scratches and dings in paint were not removed prior to pick up Right front speaker blown and not replaced. Leather protection done sloppy and half xxx. prior to pick up Right front speaker blown and not replaced. Leather protection done sloppy and half xxx. More

I went to LV Acura to trade my old Pilot with a new MDX & lease an RDX for my wife. The sales person Margaret was very professional & polite & understood fully that I was shopping around & keeping in mind & lease an RDX for my wife. The sales person Margaret was very professional & polite & understood fully that I was shopping around & keeping in mind the competitiveness of the market gave me the best possible deal on both the vehicles. Margaret has the whole knowledge of the vehicles & explained all the features very professionaly. She made sure that from purchase to financing & lease & trade of the old vehicle, everything was systematic & smooth with minimum time consumed. Overall a great experience. More

I was very comfortable dealing with Margaret.She was very friendly, easy to talk to and very knowledgeable about the car she was selling.After I have already bought the car She still spent time with me expl friendly, easy to talk to and very knowledgeable about the car she was selling.After I have already bought the car She still spent time with me explaining and showing me how to operate and use GPS and some other gadgets in the car despite late hour after long day of working. More

Visited LV Acura on a recommendation, after suddenly finding myself in the market for a vehicle, following an auto accident in which my car was totaled. Larry & Sonny were extremely gracious, cour finding myself in the market for a vehicle, following an auto accident in which my car was totaled. Larry & Sonny were extremely gracious, courteous, and professional and took the time to understand my needs, fit me into a vehicle that met my liking, and at a fair price. Overall an excellent experience. The quality of the car partly sold itself, but the time spent by the dealership (Larry & Sonny), the service dept, and facility cinched the decision. More

Stopped by on a Saturday morning to purchase a headlight bulb for my RDX, not knowing that the type was very specialied and expensive. Mustafa let me know this and also that the bulb was covered under warra bulb for my RDX, not knowing that the type was very specialied and expensive. Mustafa let me know this and also that the bulb was covered under warranty and directed me to Wayne. Wayne brought the car in right away and resolved my issue, though i didn't have an appointment and at no charge! The sales experience was very good here, but the service experiences will ensure I'll continue to be a repeat customer! More