Lehigh Valley Acura
Emmaus, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 951 reviews
The Sales staff, David & Margaret are willing to go the extra mile to make you the best deal possible. Fast, courteous professional service, leaving you with a good feeling about purchasing a NEW Acur the extra mile to make you the best deal possible. Fast, courteous professional service, leaving you with a good feeling about purchasing a NEW Acura MDX. More
I liked this dealer a lot because Brian B. was very friendly, down to earth, and didn't really push anything on me that I wasn't ready for or didn't want or need. friendly, down to earth, and didn't really push anything on me that I wasn't ready for or didn't want or need. More
I am always very pleased when I have my car serviced at LV Acura. They are friendly, efficient, always accurate with the time estimate they give me. LV Acura. They are friendly, efficient, always accurate with the time estimate they give me. More
overall my experience was good upon till my encounter with your Finance Manager Mike. He is arrogant and self-centered and has no regards for customer's feelings. I was asked to meet with him to discuss with your Finance Manager Mike. He is arrogant and self-centered and has no regards for customer's feelings. I was asked to meet with him to discuss and sign off on the purchase of my 2012 RDX.Upon entering his office,Mike kept his eyes on the computer screen only for a split second did he look at me to asked me to sign the bottom of the sales agreement form.Because of my excellent credit score of 756, I questioned the rate that was given to me. Mike rudely glared at me just enough to let me know that I was being offered an excellent rate and that he thought the terms and rates was agreed to; prior to me coming to his office.I would hope that Mike is given some training in customer service.I am taking this time to let you know about the professionalism of an employee because I sincerely hope something is done to prevent this type of service in the future.As I am a 3 time returned customer to your Dealership I would expect to be treated with more professionalism. I don't think that is too much to expect when doing bussiness with an establishment such as yours. More
The team at Lehigh Valley Acura is incredibly professional and understands the concept of superior customer service. They listened to my needs and developed the best deal to meet those needs. professional and understands the concept of superior customer service. They listened to my needs and developed the best deal to meet those needs. More
I have been coming to this dealership for the past 6 years after having bought my TL there. Not a typical sales experience - yes they want to sell you cars, but one gets the feeling that they are lookin years after having bought my TL there. Not a typical sales experience - yes they want to sell you cars, but one gets the feeling that they are looking to establish a long term relationship with you for additional car sales, referrals and service appointments. Being in sales myself, I understand the value of relationships and clearly so does the management here. And they get to know you. Its the kind of place you want to do business with. As someone who only dealer services their cars, the attention to detail paid is very gratifying. The only negative is that while they do fully inform me of that is happening with my car, I sometimes have a bit of sticker shock when it comes to the repair services. However recognizing that, the service group always seems to do one or two things for me that is a value add, reducing my 'shock' and re-enforcing that my decision to have work done there was correct. I will tell you that both service managers I've worked with Rex, then Mustapha are amazing - dealership gold. I am beginning to start to consider my next car, and will be certainly working with Margaret to explore the new Acura line-up. Like the rest of the team, she's personable, knowledgable, and one doesn't get the high pressure sales approach from her. Unfortunately not sure I will be purchasing an Acura next, which will be sad for me. Love the dealership, not thrilled with the new Acura designs though. Honda needs to reconsider the terms sleek and elegant in defining their luxury cars. Maybe when I'm ready, the model line up will have taken a different design aesthetic. More
Service Manager is always friendly and eager to help in any which way possible. The BEST! Would stingily recommend this dealership, even for Honda cars or any other brands for that matter. any which way possible. The BEST! Would stingily recommend this dealership, even for Honda cars or any other brands for that matter. More
After shopping at two other dealerships for my new RDX I was pleasntly surprised by the no nonsense, no pressure sales approach by Margaret Bisazza. Margaret took the time to present the car and all it's fe was pleasntly surprised by the no nonsense, no pressure sales approach by Margaret Bisazza. Margaret took the time to present the car and all it's features, along with a test drive. The final sale was completed in less than half an hour, without any pressure. The options we bought for the car were installed two days later, and everyone in the parts dept. and service were very helpful and professonal. Thank You for all the great service. Susan Marsicano. More
Quite simply the best in dealer service; this dealer's service department has always been strong but since Mustafa Qureshey has become service manager, the department has moved to the A+ category. service department has always been strong but since Mustafa Qureshey has become service manager, the department has moved to the A+ category. More
Scuffs, scratches and dings in paint were not removed prior to pick up Right front speaker blown and not replaced. Leather protection done sloppy and half xxx. prior to pick up Right front speaker blown and not replaced. Leather protection done sloppy and half xxx. More