Lehigh Valley Acura

Wayne was very helpful my wife just got a flat tire and when I called Acura and spoke to Wayne he told me to stop right in and he'll fit me in not to worry. Now it's Monday and my wife had a car. Thanks ag when I called Acura and spoke to Wayne he told me to stop right in and he'll fit me in not to worry. Now it's Monday and my wife had a car. Thanks again Wayne I will definitely be back. Fahed sallit More

I have known this dealer since 2006 when I purchased my first MDX. Their service has been great and so has the car. That is why purchasing my 2012 MDX from this dealer was a very easy decision.They provide first MDX. Their service has been great and so has the car. That is why purchasing my 2012 MDX from this dealer was a very easy decision.They provided the various models to test drive and Geno was very knowledgeable about the cars. Sonny came up with the right price and the whole experience was great.I love the new MDX! More

I've been dealing with Lehigh Valey Acura for over 5 years. Their service department is great and the reason I chose LVA for my 2012 MDX purchase. I've owned many american cars and luxury brands like I years. Their service department is great and the reason I chose LVA for my 2012 MDX purchase. I've owned many american cars and luxury brands like Infinity and Lexus. In my opinion, the Acura MDX gives the best overall driving experience. My wife agrees since she drives a 2008 Acura RDX. I was surprised to find my sales person, Lisa Koch, was the same person that sold me my 1995 Toyota Avalon. Lisa is a very nice person to deal with. She knew that when I come in to look at a car I'm usually ready to buy. I already had pricing information from their internet source and was able to reach a deal on the 2012 MDX in one iteration with the sales manager. I drove the car home the same day. More

I dealth with Lehigh Valley Acura for the past seven years, I never had a problem with them. That's why I chose to return to purchase another Acura, I always recommend Lehigh Valley Acura to my friends years, I never had a problem with them. That's why I chose to return to purchase another Acura, I always recommend Lehigh Valley Acura to my friends and family More

My husband and I have been Acura customers for nearly 10 years and we have always had an excellent experience with the service department, in fact they are the primary reason that we go to Lehigh Valley Acu years and we have always had an excellent experience with the service department, in fact they are the primary reason that we go to Lehigh Valley Acura...the outstanding service we always receive! Our latest visit was no exception, the car intake was quick and efficient, the customer waiting area was comfortable and the car was ready right on time. If I had to choose one thing to complain about it would be the fact that although they include a free car wash with your service, they never wipe the car off completely so I always have to take 5 minutes & do it myself before I leave so I don't get water spots all over my car! Overall the service was excellent and I am very happy to be an Acura owner. More

We have been a VinArt Acura customer since 1989. We've bought 3 new Acuras from them and numerous Hondas from their sister dealership. Everything hasn't always been perfect but they worked with me on any bought 3 new Acuras from them and numerous Hondas from their sister dealership. Everything hasn't always been perfect but they worked with me on any incident until I was satisfied. I've owned BMW's, Fords, Chevy's, GMC's, Dodges and VW's but I won't let anyone work on my Acura RL except the guys at VinArt. They're not cheap, but then quality never is. If something isn't quite right (and I'm a finicky owner), they work with me until I feel that it is right. More

Wayne, as per usual is inept and frustrating to deal with because he never has the answers to anything except to say, "That'll cost you more and I don't know how long it'll take to fix" Brian, on the other h because he never has the answers to anything except to say, "That'll cost you more and I don't know how long it'll take to fix" Brian, on the other hand is just an xxx, pardon my french. He's a rude disrespectful cut you off while you're talking jerk and having to deal with him has made me rethink dealing with this dealership- brand even, forever More

Took the car in for a repair that was a recall situation. The car was returned to my wife, she drove down the street and took it back because it was loud and had a tremendous vibration. The next day they s The car was returned to my wife, she drove down the street and took it back because it was loud and had a tremendous vibration. The next day they said it was perfect, she picked uip the car drove it home and it was still very loud and had an extreme vibration. The following MOnday she returned the car and was, once again told the car was perfect. After calling Acura in California, we received a phone call from the local service mananger to bring the car in. Two days later, without any paper work, we were told it required a transmission fluid change and that solved the problem. I have several issues with this, b ut if that was all it required why was that not the first thing they did. Also, through all of this we were continuously told that a manual transmission is always louder than an automatic, if they are both in neutral and at the same RPM there should be no diference in sound. The next issue was the engine vibration and it was easy to see. But according to LV Acura the car was perfect. The attitude and the indifference that my wifes complaints and concerns were met with, along with the smoke blown over three or four visits as excuses only proves to me that they are minimally concerned with solving a problem. Unless you can define the problem, trouble shoot the car, and give them precise instruction to fix something they are unwilling and incapable of doing it on their own. THey will not admit to their short comings and will simply tell you the car is perfect, or suggest that your car is different than anything they can compare it to and there is no way for them solve "your imaginary problem". Whe n we finally got the car back, and it seems to be correct, they told us they simply changed the transmission fluid, but we were not given any paper work regarding the last work done on the car. This makes me wonder, and if they were initially correct, and it only needed a transmission fluid change, why don't I have the paper work for my records. I have serious doubts about this service department and we are actively seeking an alternative servicing Acura dealer. More