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Lehigh Valley Acura

Emmaus, PA

4.8
1,016 Reviews
Lehigh Valley Acura has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Acura new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Acura's Precision Team Dealership of Distinction award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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333 State Avenue

Emmaus, PA

18049

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Showing 1,016 reviews

July 28, 2018

Bait and switch Talked with Carlos several times, including 1 hour before I arrived, about coming in to look at a particular 2015 Acura RDX. When I arrived he told me More

by rg1220
Customer Service
Recommend Dealer
No
Employees Worked With
Carlos Wejebe
Jul 29, 2018 -

Lehigh Valley Acura responded

Hi Randy - Please accept our sincerest apologies for what transpired. Carlos absolutely dropped the ball in not informing you that the vehicle you were interested in was sold just prior to your arrival. I can assure you that we did not intentionally try to waste your time. Carlos was embarrassed and was trying come up with an alternative for you to make up for his mistake. Again, please accept our sincerest apologies. If it's ok with you, I would like to buy you dinner, so I'll be sending you a $100 Amex Gift Card. It's the least we can do to make up for our mistake. If you'd be kind enough to confirm your mailing address in a note to me via the "Talk to the Dealer" button on our website, I'll get that gift card out to you this week. Again, we are very sorry about what happened. If you'd be inclined to give us another opportunity to regain your confidence, I will personally see to it that you have a good experience and you will not have to deal with Carlos. I look forward to hearing from you. Sincerely - Andrew Wright, Vice President, 610-967-6500

July 03, 2018

Great Fast Service We had a great experience at Lehigh Valley Acura. As soon as we got out of our car, Carlos was there to great us. He didn’t pressure us at all. Also w More

by dignacio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Wejebe
May 03, 2018

worst experience ever bought a used 2005 Kia Sportage from Lehigh Vally Acura and 1-1/2 days after I drove it of the lot a check engine light came on for the catalytic conv More

by JasonG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eoin Walshe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Luburich
March 21, 2018

Excellent, Through, Informative! Wayne Kindall and staff are very friendly, informative, and thorough! They offer suggestions for services to get your vehicle running up to maximum pe More

by sheppyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Kindall
September 26, 2017

Very helpful Good price. Really helpful with driver license and insurance questions, all goes smooth and fast. With Xavier's help, I got my dream car only in 2 day More

by Name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xazier
August 11, 2017

Great Experience! I was in search for a newer vehicle by internet found one at Lehigh Valley Acura. Worked with Xavier who is an outstanding Sales person who helped me More

by Bonita N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Diaz, Justin
July 30, 2017

Friendly and helpful staff Everyone I spoke to was courteous and professional. The transaction was smooth and fair. Will definitely consider them again in future vehicle purchas More

by July2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eoin Walsh and Xavier Diaz
July 27, 2017

Annual Scheduled Maintenance I recently had my 2006 Acura TL in for it's yearly service at Lehigh Valley Acura. I was suppose to drop it off and get a loaner. My service advisor More

by wpslxm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Copek
July 24, 2017

Xavier Diaz was fantastic! Ask for him. I traveled 1.5 hours to test drive a vehicle. Xavier was very knowledgeable, patient, and really helped me figure out how to get me my dream car. More

by Jojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Diaz
July 18, 2017

There is no dealership or service depatment better What can I say. Rex Weaver is the epitome of what a Service Director is. he is completely customer focused like no other service director i have eve More

by 2011MDX2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex Weaver
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