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Lehigh Valley Acura

Emmaus, PA

4.9
951 Reviews
Lehigh Valley Acura has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Acura new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Acura's Precision Team Dealership of Distinction award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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333 State Avenue

Emmaus, PA

18049

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Showing 951 reviews

July 06, 2022

Zach tapped into exactly what kind of car I was looking for based on my needs and a few must haves that I was really looking for. I totally trusted him throughout the entire experience and he kept me in to More

by melissanovak610
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Kotran
June 15, 2022

The dealership and Ron were amazing to deal with. There is a sense of pride and education provided to their customers that is top notch. I’ve never left somewhere knowing so much about my purchase an More

by LindsKennedy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Wood
Jun 15, 2022 -

Lehigh Valley Acura responded

So glad you had such a great experience with Ron and the dealership as a whole. And also, congratulations on your new RDX, you've certainly made an excellent choice. - Matthew Jones, sales manager.

June 15, 2022

The dealership was caring, understanding and personable. They weren't to pushy. Good place to get a car. I would recommend the dealership to anyone. More

by denise11640
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Wood
June 14, 2022

kim was the best! ! i love her... very professional and super kind she help us a lot in this process More

by denisse_wg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Lehigh Valley Acura responded

Thank you for the kind words about Kim, we are thrilled to have her as part of our team.

June 06, 2022

Lehigh Valley Acura and their sales people have been very patient and professional to deal with during the entire purchase process for me and i would highly recommend Them to everyone si know. More

by j_lutte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Kotran
June 06, 2022

Wish I could give a zero. Promised appointment only to find car sold. No call More

by Terrible Transaction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Wood
Jun 07, 2022 -

Lehigh Valley Acura responded

Please accept our sincerest apologies for your dissatisfaction. This entire situation comes down to a miscommunication. The vehicle you inquired about was not through our mechanical and cosmetic reconditioning process at the time of your inquiry. You requested to see photos, etc. which we do not do until the car is through this process. In the meantime, another customer inquired about the vehicle. The same explanation was given to this client who proactively stated that they wanted to buy the car regardless. It was a firm, emphatic offer to purchase backed with a deposit. We did not offer this car to this customer over you. Their inquiry simply came with a firm offer to purchase so we accepted. Again, we sincerely apologize for your disappointment, but please know that we did not intentionally try to sell the car out from under you. We will absolutely keep you in mind if a similar vehicle shows up at our store or one of our sister stores. Our inventory changes daily. We will definitely keep you in mind. Sincerely - Andrew Wright, President

Jun 08, 2022 -

Terrible Transaction responded

While I understand the explanation of miscommunication, why did I receive more than one follow up email asking about my purchase experience when I clearly did not make a purchase? I’ve since taken my business out of the area where I found an even better car and price. Hats off to Faulkner Mercedes-Benz of Doylestown for an awesome customer experience .

June 04, 2022

Zack was very informative and took very good care of us, we will definitely recommend him, thank you More

by vasquezjulia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eoin Walshe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Kotran
June 04, 2022

This dealership met all my requests and needs. They were very patient and attentive. I would recommend anyone looking for a car or suv to come to lehigh valley acura and ask for Zach. More

by geraldroth83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Kotran
May 30, 2022

Working with Ron at Lehigh Valley Acura was a pleasure. Typically when thinking of salesman, you think of those that haggle you. But he was very respectful with my time and my needs. I felt no buying press More

by Alexmramos
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Martin, Ron Wood
May 11, 2022

Smooth transaction and great explanation of car details. Will recommend to friends and use for future purchases! More

by skennedy928
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Seltzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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