Lehigh Valley Acura

Not too long ago, the rear window of my 2019 Acura RDX A-Spec shattered from corner to corner for no apparent reason. A couple days after the window shattered, I went to Lehigh Valley Acura (where I purch A-Spec shattered from corner to corner for no apparent reason. A couple days after the window shattered, I went to Lehigh Valley Acura (where I purchased/serviced the vehicle). I talked with my usual service advisor (the service advisors are absolutely fantastic - I have an issue with how the service manager and Acura Corporate handled the situation as a whole) and within three minutes, she informed me that there was a TSB (Technical Service Bulletin) associated with my vehicle. The rear window exploding is a known issue in 2019 and 2020 RDXs due to the incorrect rear defroster grid being installed during production. After finding this out, I asked if this would be covered since it’s a known issue that they caused - the answer was no. I asked why wasn’t this recalled and addressed before it happened if this is a known issue - I was given the reason of: “Because it’s not a safety concern since a person would not be in the trunk of the vehicle.” I then asked what the dealership would be able to do for me since I am a frequent customer and had all of my services completed there - replaced my passenger side mirror (paid out of pocket) after it was damaged, inspection/emissions, oil changes, brake fluid flush/service, new tires installed and alignment completed, etc. The service advisor brought this question to the service manager who decided that they would not be helping me in any way aside from providing me with a phone number to contact Acura Corporate and file a claim. After speaking with Acura Corporate, I was informed that they would not be covering the replacement at all with the exception of potentially being reimbursed through Acura/Honda Goodwill. I was told that owning a 2007 TSX that had all of it’s major services completed at an Acura dealership over the course of the last 183k miles of owning the car and buying a certified pre-owned 2019 RDX A-Spec (and the associated extended warranty) and completing every single service at the Acura dealership still wasn’t a guarantee that they would provide any type of financial assistance. I can afford to replace the window, it was just a matter of principal at this point since they were telling me it was their fault and they were going to do absolutely nothing to resolve the problem they created for me since my vehicle’s mileage exceeded that of the factory warranty. I paid my deductible, had the window replaced through Safelite on a Friday, put a deposit down on a BMW M340i the following Wednesday, and took delivery of it the following Monday. It’s a shame that the brand I’ve known, loved, and supported for the last several years would treat such a loyal customer in this way. I know I’m still in the honeymoon phase, but I will talk about my fantastic experience at Daniel’s BMW and my terrible experience with Lehigh Valley Acura with anyone that wants to put themself through the torture of listening to me. I hope that if you’ve put yourself through reading this, you found it insightful and helpful! More

Took my car there for a simple state inspection. I was stuck there for 2 hours while they dug around the car to recommend over $2k worth of work. I know this is where dealers make their money but c’ I was stuck there for 2 hours while they dug around the car to recommend over $2k worth of work. I know this is where dealers make their money but c’mon. Then the one real issue I’ve been having since I bought the car there 2 years ago, the squeaking brakes, they claimed there was nothing they could do (again). They seem more interested in replacing the $15 air filter and charging me $75 for it than actually diagnosing and fixing a real problem . More

I was not happy with a recent service visit. I had my Acura (2012 MDX) in for service (inspection) which ended up with my vehicle failing inspection. My issue is this. I have been taking the veh I had my Acura (2012 MDX) in for service (inspection) which ended up with my vehicle failing inspection. My issue is this. I have been taking the vehicle in for service and maintenance at your dealership since purchasing the vehicle from your dealership. The technician indicated that the left review mirror needed to be replaced (approximately $800) because the mirror was damaged. The damage was a small chip on the mirror that your dealership passed inspection for the last 3 years. The mirror has full capabilities with the only issue was the small chip on the mirror. I provided this information to the service person but it seemed to fall on deaf ears. She indicated that the person that passed the car inspection in previous years was no longer working at the dealership. Not my problem. End result is that I will not take my vehicle to any of your dealerships. The reason I took my car to your dealership is because your dealership didn't seem to pull the kind of things other dealerships do to xxxx consumers off. Those things are overcharging, identifying tickytack issues, and always never having a good feeling after getting my car serviced. I always told people that your dealership was different knowing that they were looking for a fair shake when it comes getting one's car serviced. This review may never be addressed but I thought it important to share my frustration. It's too bad it came down to this. I thought about directing my story to Andy Wright but thought it best to go this route. I have not discounted writing to the dealership owner. Doesn't seem like much but its still $800 being spent on something that does not need to be replaced. More