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Lehigh Valley Acura

Emmaus, PA

Overview
Employees
Reviews
Vehicles
4.8
967 Reviews
Lehigh Valley Acura has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Acura new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Acura's Precision Team Dealership of Distinction award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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333 State Avenue

Emmaus, PA

18049

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Showing 967 reviews

August 19, 2024

Always a pleasant experience at Acura Lehigh Valley. They are a grade A dealership. They will definitely keep my business. More

by StephanieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Aug 19, 2024 -

Lehigh Valley Acura responded

Stephanie, we're delighted to hear you had a pleasant experience at Lehigh Valley Acura! Thanks for your continued support and kind words.

August 17, 2024

Excellent experience with Kay and the team at Lehigh Valley Acura. Kay is very knowledgeable and helpful, the entire transaction was very smooth and easy, and I never felt pressured or worried about how More

by Jen from Jersey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kay Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Lehigh Valley Acura responded

Jen, we're delighted to hear that Kay and the team at Lehigh Valley Acura provided such a smooth and pressure-free experience. Thanks for recommending us!

August 17, 2024

My first time at the service department and Mark Jungblut was very professional and efficient. A good experience. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
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Aug 19, 2024 -

Lehigh Valley Acura responded

Mark, we're glad to hear that Mark provided you with a professional and efficient experience at Lehigh Valley Acura's service department. Thanks for the positive feedback!

August 15, 2024

Chelsea was a wonderful service rep for me during this recall which had me worried. She made my experience go well and explained everything in a way I can understand. She’s fast, smart and doesn’t take th More

by Tjrpt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chealsie Carr
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Aug 15, 2024 -

Tjrpt6 responded

I like a dealership that I can trust. Service Department is more important to me than the purchase deal. Coming from the mechanical services industry myself, I understand how important customer experience is. Returning for service to see familiarity amongst the team instills confidence and also trust. Key to customer loyalty. LHValley Acura has met my bar. If I see high employee turnover, it tells me the company sees their staff as expendable. Best I can tell, LHVA is solid.

Aug 15, 2024 -

Tjrpt6 responded

Great Job, overcame nature obstacles and restored my confidence in LV Acura.

Aug 16, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that Chelsea provided excellent service and made your recall experience smooth at Lehigh Valley Acura. Thanks for sharing your positive feedback!

August 15, 2024

Service dept efficient, courteous and caring. Rep obtained a Lyft ride to my home and again when it was time to pick up my car after service. More

by Winter hawk.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk rep.
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Aug 16, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that our service department at Lehigh Valley Acura provided efficient and courteous care. It's great to know the Lyft rides made your experience even more convenient! Thanks for sharing this feedback!

August 14, 2024

Efficient service provider. Courteous customer service. When a porter wasn’t available, Lyft was summoned. LV Acura makes it easy. More

by connieahood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
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Aug 15, 2024 -

Lehigh Valley Acura responded

Thank you for the kind words! We're glad to hear that our team at Lehigh Valley Acura provided efficient and courteous service. We appreciate your support and look forward to serving you again!

August 13, 2024

Very friendly and knowledgeable and always professional. I know when I come to Lehigh valley Acura I will be treated very well. More

by Jsntobolski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service
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Aug 13, 2024 -

Lehigh Valley Acura responded

We're so glad you can count on the team at Lehigh Valley Acura to provide friendly, knowledgeable, and professional service. Until next time, drive safely!

August 13, 2024

First time there and everyone was great and very considerate. I would eat the visit very good! More

by Gskawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Seltzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Lehigh Valley Acura responded

Thank you for giving Lehigh Valley Acura a try! We are glad to have you as a new client and hope to have the opportunity to assist you again.

August 09, 2024

Best service advisor experience I’ve had at a dealership. A+ Friendly, attentive, on point. Thanks! More

by Frank
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
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Aug 09, 2024 -

Lehigh Valley Acura responded

Frank, thanks so much for the 5-star review of Lehigh Valley Acura!

August 08, 2024

The service this time was slow. It was a simple inspection and emissions and it took all day. Dropping off at 9 and not ready at 5. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only service dept
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Aug 08, 2024 -

Lehigh Valley Acura responded

Cindy, I apologize for the delay you experienced with your inspection and emissions service. We aim to provide timely service, so it's disappointing to hear about this extended wait time. Please reach out if you'd like to discuss further or have any other concerns. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241.

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