
Legends Toyota
Kansas City, KS
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Ahh! So frustrated with Legends Toyota! I felt like Doug had no idea what I was looking for and wouldn't listen to me when I told him my price point and what I needed. Legends is about a 45 min drive for me had no idea what I was looking for and wouldn't listen to me when I told him my price point and what I needed. Legends is about a 45 min drive for me (and I have two kids, am pregnant, and it's 105 degrees outside)- he kept pushing me to 'just come on in and look'. No- tell me what you have, and i'll come in if it's worth my while. Well finally he tells me 'I have plenty of vans on the lot, come on out and look.' Fine- so we all drive out, and look at two vans (yes only two) and both were at least 7 thousand above my price range. Very frustrating. In fact half way through dealing with Doug on the phone and being frustrated, I switched to Javan- and he was great!! I do recommend him- I felt like he understood my situation and would listen to me on what I wanted, but overall the experience was not even close to what I was used to (loved Molle and Superior). Prices are some of the best in the metro, and building is beautiful, but that doesn't make up for customer service. Don't go here. More
The sales staff was friendly, efficient and knowledgeable. I was treated with respect and the whole process was explained as we went along. I especially liked the process of turning over the knowledgeable. I was treated with respect and the whole process was explained as we went along. I especially liked the process of turning over the auto to the new owner as we were in a separtate room with the auto inside and all aspects of the auto were explained again. That was a good finishing touch. More
I have been in the Sales Business 40 Years. I would highly recommend Leo to anybody I hear thats looking to puschase a car. I found him to be accomadating,knowlegebleand in general a all around custome highly recommend Leo to anybody I hear thats looking to puschase a car. I found him to be accomadating,knowlegebleand in general a all around customer pleaser. I think you shoul give him a bonus. More
Sales Rep was very friendly, welcoming, understanding, and catered to our families needs. Customer service was awesome and 5 star. We had no pressure to buy and we were told we could walk away anytime. and catered to our families needs. Customer service was awesome and 5 star. We had no pressure to buy and we were told we could walk away anytime. We work exclusively with one person and never had a third party closer come in and take over negotiations. Paper work was simple, easy to understand, everything explained and sales rep even helped us get a lower APR. We have two children and were able to keep them engaged in fun activites( wii, movies, sticker books, etc etc) at the dealership with no distractions. Price of SUV was within market price especially for the quality of the SUV. Suv was cleaned and fully detailed top to bottom inside and out after purchased and sales rep even helped us move car seats to new vehicle. This dealership is not only selling cars they are making lasting relationships A+ More
We bought our new 2011 Sienna on a Saturday late afternoon. Overall the experience was a good one. We were there for over 5 hours due to the amount of sales they had that day, but our sales rep Ja afternoon. Overall the experience was a good one. We were there for over 5 hours due to the amount of sales they had that day, but our sales rep Javan Clayton took care of us the entire time. More
Bill was very helpful and knowledgeable about the products on the lot. We went in looking for a car for my son and ended up buying one for him and me. This was a significantly different experience products on the lot. We went in looking for a car for my son and ended up buying one for him and me. This was a significantly different experience than the one I had at Shawnee Mission KIA where the salesman basically walked away from us after about 10 minutes of rambling about his extensive business experience.. ad naseum. More
We visited there today looking for a sienna. Chris greated us and asked what we were looking for. He showed us the incentive they had for the LE but brought around an SE. We loved it but after running greated us and asked what we were looking for. He showed us the incentive they had for the LE but brought around an SE. We loved it but after running numbers such as what we were over on our car we werent sure we could get to our comfort zone for payments. When we stated that he wanted a verbal commitment that we would buy the car if he could work the payments down. We expressed that this was the first one we looked at and we wanted to think about any price he would get. He seemed pressuring and never asked if we wanted to see a lesser model or a diiferent car. If he had tried to work more with us on getting the payments we wanted, we may have left there with a new vehicle......we will look around somewhere else! More
Aaron Connolly was the Sales Consultant we worked with. He is extremely personable friendly, and made us very comfortable. We got the best price for our new 2011 Toyota Camry and for the trade-in. He gave He is extremely personable friendly, and made us very comfortable. We got the best price for our new 2011 Toyota Camry and for the trade-in. He gave us the options but, did not pressure us into anything. This dealership is a new and state of the art facility. Visitor’s area has a place for children to play and family friendly. The whole experience is a delight. We would definitely recommend Aaron and the dealership to our friends and family. More
Wow! That is all I can say after my recent experience at Legends Toyota. I have bought every car I have had from this dealership (95 Corolla, 00, 04, 07, 09 and 11 Camry) from when it was Roger Smith and S Legends Toyota. I have bought every car I have had from this dealership (95 Corolla, 00, 04, 07, 09 and 11 Camry) from when it was Roger Smith and Sons, and never have I been treated this well or with this much respect!! Being a woman buying a car alone can sometimes be scary because we, well some of us, tend to get taken advantage of. Not at Legends! From the time I walked in to look at cars until the time I left (with my new black Camry with a sunroof) I was treated impeccably! I had doors opened for me upon arrival and the three successive trips to my car to get registration and such. It is a small detail but one that leaves a great impression! Their customer service is second to none!! Jon went out of his way to find me the car I wanted and was patient with me when I asked him the many questions that popped into my head. He explained the newer features to me in a way I understood and did not make me feel stupid for asking him to explain it one more time! The staff here is friendly and knowledgeable and the new building is gorgeous! I will tell anyone and everyone who is looking for a new or used car that Legends is the place to go! Kudos to the management for hiring and training such wonderful people!! More
They were nice and profetional, and I left the dealer very happy with the brand new car, the price was perfet, and the sales person was the best i ever had, thank you Maria C Jimenez very happy with the brand new car, the price was perfet, and the sales person was the best i ever had, thank you Maria C Jimenez More