
Legends Toyota
Kansas City, KS
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Worked with Evan Donahue to get some service work done on an older corolla. He did a great job, explained everything and kept me posted on the progress on my vehicle. an older corolla. He did a great job, explained everything and kept me posted on the progress on my vehicle. More
Don't use the service center here. I had to leave my Toyota Tundra for several days to have my alternator replaced. Firstly, they are charging entirely too much for their service, b I had to leave my Toyota Tundra for several days to have my alternator replaced. Firstly, they are charging entirely too much for their service, billing at a rate of $175 per hour, and then charging >5 hours for something that should have only taken 1 hour; costing over $1400 for something that shouldn't have cost more than $600. But that is not the worst part. While my vehicle was in their possession and under their control, my vehicle was broken into (with no signs of forced entry, maybe an inside job) and many things that were in the cab of the truck were stolen. The service department manager claims they are not liable for the loss incurred in the incident. He claims they are not responsible for any of the customers vehicles that are being serviced on the property; that the customer is supposed to be liable, even for vehicles that must remain overnight on their property. They have no video surveillance of their parking lot and apparently cancelled their security contract with the company that once monitored their property. Basically, they do not provide any protection for the property that customers are entrusting to them while a vehicle is in their shop. This place has millions of dollars worth of customer's property sitting in their parking lot at any given time, yet they don't maintain any means to protect that property. This is total negligence on behalf of this company. Do not trust this company with your vehicle. Not only are their service costs highway robbery, you are also likely to have your things in your vehicle also robbed, and they will treat you like it was your fault. More
Brought my truck in for estimates and work after hitting something in the road that blew out the tire and damaged the rim. My service adviser, Chris Herbst was fantastic to work with. He took all my infor something in the road that blew out the tire and damaged the rim. My service adviser, Chris Herbst was fantastic to work with. He took all my information, dealt with my insurance company and kept me informed on the progress all the time. He went above and beyond for this type of repairs. Having taking my vehicles here before. I am not surprised as they always have given me exception service. Thank you Chris. More
Michael is an outstanding salesman. He is fun and caring. We will definitely be recommending Michael and Legends Toyota to our friends. He is fun and caring. We will definitely be recommending Michael and Legends Toyota to our friends. More