Legends Toyota

A very disappointing sales experience. It took 1 1/2 hours to sign 4 pieces of paper. The paperwork and car was not ready at agreed upon time, and car was not cleaned properly for delivery...handed tra hours to sign 4 pieces of paper. The paperwork and car was not ready at agreed upon time, and car was not cleaned properly for delivery...handed trash left in car from prior test drives to salesman upon leaving. Salesman made it sound like they did me such a favor in reducing the price of the car and that it's been quite a battle to arrive at an agreed upon price. I beg to differ...I made an offer for the car, they accepted the offer the next day; there was no duking it out. Hopefully the service department will make up for the poor sales experience. More

Excellent customer service. Friendly staff. Good deal on a used vehicle. Excellent trade-value. Would recommend everyone to go to dealership. Thank you Legends, my kids love the car! on a used vehicle. Excellent trade-value. Would recommend everyone to go to dealership. Thank you Legends, my kids love the car! More

Very friendly sales person. JAVAN went above and beyond to make certain we were happy with our sales experience and car. He has called several times to check to see if we have any questions. Kori han to make certain we were happy with our sales experience and car. He has called several times to check to see if we have any questions. Kori handled the purchase/loan paperwork very professionally and was very friendly also. More

When I came to the dealership I already knew what I wanted to buy. Bill walked me through the various trucks and option packages to achieve that. I was unable to get exactly what I wanted because Toy wanted to buy. Bill walked me through the various trucks and option packages to achieve that. I was unable to get exactly what I wanted because Toyota didn't offer all of the options that I wanted on the specific truck that I wanted, but Bill did an excellent job of trying to accomodate in different ways. The process took longer than expected, but that was because we basically went through the process on 3 or 4 different models trying to come up with the best possible match. In the end there were only a couple of options that I wanted that I was unable to get and the dealership is working with a third party vendor and me to get one of those. Legends also got special financing for me as kind of a compensation for not being able to get exactly what I wanted. Overall, the customer service has been great; they have gone the extra mile to make sure I am happy with my purchase and Bill Cantrell is still following up regularly to see through the vendor upgrades. Chris Schermbeck in service has been very helpful with the third party vendor as well. I have purchased five new vehicles from this dealer and their predecessor, have had all my service work done by the dealership on all of them, and would recommend the dealership to anyone who is interested in purchasing a new Toyota. By the way, they have a great new facility with comfortable chairs, fresh coffee and a big screen TV. More

I had the unique opportunity to purchase two Tacomas within one week. I wrote a brutally honest and harsh review for my first buying experience. My intentions were to bring attention to some realities i within one week. I wrote a brutally honest and harsh review for my first buying experience. My intentions were to bring attention to some realities in buying a car. I have purchased 27 vehicles and have had some great experiences buying and some not so great, and several attempts. What we do with constructive criticism is what makes us who we are. I had hopes that my first review would be read before my second experience. It took about two seconds after walking in the door to realize it was read. It was a little on the cold side in there. I do have to hand it to JaVan; he took it on the chin like a professional and handled the task at hand and that was to sell me a car and move on to the next sale. He took care of me straight foward and to the point and stood by his word that he spoke on the phone. I respect that. Overall my second buying experience was great, in and out in about thirty minutes. No fluff. For obvious reasons I know, but I liked that. If I buy another Toyota it will be at Legends and with JaVan. Hope this helps Love the trucks. Thank You Dan More

Funny story actually: Did most of the deal on the phone; Funny story actually: Did most of the deal on the phone; I am a cash buyer. When I arrived after a 2-hour drive from the lake area and did some of th Funny story actually: Did most of the deal on the phone; I am a cash buyer. When I arrived after a 2-hour drive from the lake area and did some of the paper work, the salesman JaVan told me this car was a demo truck with 2300 miles. You can imagine how perturbed I was. It's one thing dealing on the phone buying a demo as opposed to buying a new one on the phone and driving that distance to discover I was dealing with a used truck. I am an incredibly busy person with two full-time jobs, so needless to say I worked a deal on this USED G** d*** car for the sake of time. And to add insult to injury the manager (Phil) had the audacity to say they weren't making a dime on the deal. Seriously, please don't insult the intelligence of your customers! we know you're making money and that's OK--that's what our economy needs. I think this is a perfect example of the reputation that car salesmen receive. They make attorneys look like dentists. Love the Toyota More