Legends Toyota

Purchased what I thought was a Certified 2007 Sienna. The van,s front bumper, rear bumper and rear passenger quarter panel had scratches and gouges took me 3 visits to get them all fixed. The day we took van,s front bumper, rear bumper and rear passenger quarter panel had scratches and gouges took me 3 visits to get them all fixed. The day we took the van home we found out the the alignment was off, Radio didn't work(the antenna wire was cut) and when we pressed on the brakes the van would pull to the right(needed a new lower control arm) HUGE SAFETY ISSUE. This vehicle would not pass inspection in Missouri. All of these things were checked off on the Certified Inspection list. You can't tell me that this is a certified vehicle and the inspection list was done properly. I was highly disappointed in Legends Toyota and in Charlie. They did correct everything but it took me argueing with Charlie and 3 visits to get everything fixed. This van is not the "Like New and Excellent Condition that the certified program is all about. I will continue to by Toyotas junst not form Legends. More

We originally went to this dealership to purchase a 2010 Highlander. I was at work so my husband went and drove it during the day and the salesman, Michael (the only thing I would say was good about this d Highlander. I was at work so my husband went and drove it during the day and the salesman, Michael (the only thing I would say was good about this dealership), told him to come back when I got off of work to let me drive it (this was to be my vehicle). I got home from work about 5:45 and we headed to the dealership. We got done driving different vehicles (3 of them) around 6:45 and decided to sit down and start working out price. Apparently if sales manager has no interest in the old theory "staying until the job is done" because it was blatantly apparent after they showed us the initial figures (mind you they were getting our trade value directly from the internet) that there was ZERO negotiation that would happen all. They told us that their first offer (coming down $1000 off of the Highlander price and the internet price for the trade was all they would do. Being in sales, I have never seen a sales organization that didn't at least say "what can I do to earn your business?". The feeling we received that night was that, it was past 7 and their closing time and they would rather go home than EARN the business. The salesman behind beyond the desk we were at proceeded to start singing a song with profanity in it loud enough that it sounded like the radio was on behind us. Really? This is the professional standard you hold yourself to? With thats said, we went back there one more time. I wanted to drive a Prius that they had online. We called up there to make sure they had (well my husband did, as I really didn't feel that the customer service we received in the previous warranted a second trip) and they said "Oh yes, we have it. Come on up." We left right then and got there and started looking for the car (this took us about 15 minutes) and could not find the car. Michael proceeded to look around the lot (it was pretty cold this day, but he went ahead and stopped to chat with another guy about their weekend plans while we stood outside) and came back out and told us "The car was just sold, that is why it's not out here". So let me get this straight, in 15 minutes you sold the car and it is already out the door , off the lot and etc.? They then proceeded to explain to me that I should just drive this other model Prius (it had clearly been backed into something) because I would probably like it better. I am so glad that you "think" you know what I like. Needless to say, I will NEVER purchase a vehicle here. If this is how they treat you when you are trying to purchase a vehicle, what will they treat you like when they have your business? Bottom line, go to one of the other Toyota dealerships. I did and now have my 2013. More