Legends Toyota
Kansas City, KS
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From the beginning of the process of our purchase, Charlie Ross went above and beyond to track down and secure what we had requested. We researched and made an offer for the vehicle and it was accepte Charlie Ross went above and beyond to track down and secure what we had requested. We researched and made an offer for the vehicle and it was accepted without any back and forth. The whole process was quick, efficient and rather painless. Everything went according to the timetable that was explained by Charlie. It was great. We live in Topeka and our expectations of traveling to Kansas City for the car were met, and then some. We were treated exceptionally well, and it was on a whole, a very pleasant experience. We would highly recommend both this dealership, and Charlie Ross. By far,this has been the best, vehicle purchase we have ever made. More
Charlie Ross is the Best! I have done a lot car Charlie Ross is the Best! I have done a lot car purchases/negotiations in the past, Toyota, Honda, Ford and BMW, none of them was pleasant. I was Charlie Ross is the Best! I have done a lot car purchases/negotiations in the past, Toyota, Honda, Ford and BMW, none of them was pleasant. I was prepared to spend hours taking about the prices/options. To my surprise, Charlie gave me the best price in the 30 minutes. The color we wanted is not available in the metro area. He did a trade with an toyota dealer in a neighbor state,and he personally drove the van back for us. It is just amazing! Thank you so much, Charlie. Another headache is that the dealers always push you into the extended warranty stuffs. it is not case with Legends. Kori at the finance department is so nice, she explained all purchase details including the extended warranty to us. We purchased the toyota 8year/100K miles VSP at the great price. I highly recommend Charlie@Legends Toyota! More
Very good buying experience. Purchase was primarily over the phone and the internet which in my case was important to me. I do NOT like to go to dealerships and waste time shaking hands and hanging out wit the phone and the internet which in my case was important to me. I do NOT like to go to dealerships and waste time shaking hands and hanging out with salesman. I know what I want when I go to purchase a vehicle, and don't have time for old-fashion, long drawn out explanations about customer service/care/etc., and how great our dealership is explanations!!! Thanks so much!!! More
Our experience working with Charlie Ross was exceptional. I contacted Charlie in February about a Highlander SE and told him my target date would be Memorial Day. He never pressured us into buying at the tim I contacted Charlie in February about a Highlander SE and told him my target date would be Memorial Day. He never pressured us into buying at the time of 1st contact and he also knew we would go to other dealers. After visiting 7 dealers I returned to Charlie and told him I wanted a Limited instead and he went to work. While I would have liked a lower price than I got, I was ok with the final price. I certainly would recommend Charlie Ross to my friends and I hope they take advantage. He is cordial and very accommodating and he certainly is not a pressure salesman. I will buy another vehicle from this dealership and from Charlie. Thanks!!! More
I had a great experience purchasing a Highlander. All my questions answered and a fair price and trade-in allowance. I would recommend this dealership and JaVan to anyone. questions answered and a fair price and trade-in allowance. I would recommend this dealership and JaVan to anyone. More
A nightmare experience with this dealer. We've (Charlie Ross & I) made a deal on the phone about the Toyota Camry Hybrid 2009 an hour before I come in. What pissed me off was when I'm the way there they ca Ross & I) made a deal on the phone about the Toyota Camry Hybrid 2009 an hour before I come in. What pissed me off was when I'm the way there they call and told me me "somebody considering buying the car" and I told them I'm 5-10 minutes so, we'll talk when I get there. Once I got there, they told me a car was sold to someone else, but less than an hour earlier that we've made a deal. They told me sorry that sorry this about the situation and so just to excused that they sold the car and lead me to look at another similar car that has higher mileage etc. I say NO business with them no matter what due to not trustworthy and lying, and walked out the door. In summary, bad and a nightmare experience with this dealer, not trustworthy, lying, unprofessional, and not a good place to shop for a car. I would never in million year to consider this dealer no matter what they try to offer. Better of stay away from this dealer! More
I brought in my trade-in with some skepticism; but Toyota offered what I thought was a fair price and I was ok with it. JaVan was extremely friendly and helpful. He was able to work out a deal so my trade-in offered what I thought was a fair price and I was ok with it. JaVan was extremely friendly and helpful. He was able to work out a deal so my trade-in was paid off, and the relief I felt from that was tremendous. I am also INCREDIBLY relieved to have a Toyota again - I've owned three and am so glad I could get into another one. However... I decided to lease a new car so I would have a lower payment and JaVan was accomodating - however, he kind of glossed over the details and terms of the lease. As someone who's only purchased used cars, I felt very nervous (although he did clear up most of my mis-information about the myths of leasing). I was also left alone a lot for what seemed like very long stretches of time...I wasn't sure where JaVan went or what he was doing for some of that time. Ultimately, I got a great car for what I think was a fair price. I would absolutely do business again at Legends Toyota - but it would be wonderful to see a female sales associate instead of all men. JaVan was a joy to deal with - very easy to get along with and a great sense of humor and knowledge about the products. More
/the salesman and general manager Gilbert Meyer and /steve Kurtz made buying my first car in 20 years easy and fun. They listened to what I wanted and needed, and narrowed my choices so as to not wast /steve Kurtz made buying my first car in 20 years easy and fun. They listened to what I wanted and needed, and narrowed my choices so as to not waste time. /chevis also worked with me on understanding blue tooth and control panel. I visited many dealerships prior to coming to Legends Toyota, and can honestly say I would not buy a car anywhere else. More
I had excellent customer service with Gilbert Meyer. This dealership is very upscale and low pressure sales. They listen to what the customer wants and they deliver. He will be my car salesman for lif This dealership is very upscale and low pressure sales. They listen to what the customer wants and they deliver. He will be my car salesman for life! You Rock Gilbert! :) More