Legends Toyota

We walked in ready to purchase a car. We looked over the showroom model for at least 20 minutes and not one sales person asked if we had any questions or if we were being helped. In order to request a test showroom model for at least 20 minutes and not one sales person asked if we had any questions or if we were being helped. In order to request a test drive we had to ask the receptionist to find someone. There were red polo shirted sales people all in a room just standing in there. On the bright side, we had NO pressure!!! We sat down and talked numbers. They gave us a great price, but the lack of attention was a turn off. We left there and went to Olathe Toyota and bought our car. We had the complete opposite experience at Olathe. Everyone we worked with: sales, delivery and finance were all friendly, polite and attentive. After our experience at Legends Toyota, we would not go back. However, if we wanted a Honda, we would definitely go back to Legends Honda. Our sales person and the General Manager were great! We just decided the Toyota was what we wanted. More

Legends Toyota was very helpful, especially Ren. He was very nice and patient, did not rush me into purchasing my new car. I would recommend people to chose Legends Toyota. very nice and patient, did not rush me into purchasing my new car. I would recommend people to chose Legends Toyota. More

I am just returning from a total waste of time at Legends Toyota of Kansas City where I had a scheduled service appointment. My service advisor was clearly stressed out, apparently from "too much paperwork o Toyota of Kansas City where I had a scheduled service appointment. My service advisor was clearly stressed out, apparently from "too much paperwork on my desk", as he stated to another employee. I gave him all my information, signed the repair sheet, and went to the waiting room. After 50 minutes, I saw my vehicle hadn't been moved. I decided I didn't want to wait any longer for the service to begin, so I approached the same service advisor to tell him I would return another day. He quickly brushed me off, walked past me, while saying he had to help another customer, who was outside. At that point, I decided I did not want to return another day. Now, I just wanted my vehicle and to leave. While standing in the office alone, another service advisor came in and asked if he could help me. I told him I wanted my car that hadn't been moved. He asked if I wanted to reschedule and I said no. Our conversation was overheard by another employee (I don't know who she was) who inquired about the problem I was having. She offered no apology or explanation for the delay but asked if I wanted to reschedule, again, I declined. I got my car and left. Of course, it would have been in the best interest of the dealership for me to have rescheduled and for them to not have a dissatisfied customer. However, when the dealership (a corporation) and I have an appointment, I expect them to live up to their half. I went to Legends Toyota because that is where I purchased my car - new, paid cash, and the car only has 6040 miles on it. I have no loyalty now to Legends Toyota and will not return. More

My new car buying experience was one of the best I've ever had. Bill was friendly and very knowledgeable about the car I was interested in purchasing. I was told several times by more than one person ever had. Bill was friendly and very knowledgeable about the car I was interested in purchasing. I was told several times by more than one person if I had any questions or concerns not to hesitate to give them a call. I will definitely let my friends know about my possitive experience at Legends Toyota if they are looking for a new car. More

We were specifically looking for a Toyota Avalon Hybrid, and Legends Toyota had three in stock to chose from. (Another Toyota dealer located closer to us had none in stock a couple weeks earlier, and did n and Legends Toyota had three in stock to chose from. (Another Toyota dealer located closer to us had none in stock a couple weeks earlier, and did not follow up as promised if and when any vehicles were available for us to test drive and potentially purchase.) Price negotiation was not too onerous or demeaning (just three iterations before settling on a price). Staff was knowledgeable and friendly. Seemed genuinely proud of their service/maintenance department. Interest rate for financing was lower than expected (a pleasant surprise). However, I would have preferred that the financing discussion regarding extended warrantees made it clear that the optional programs did not need to be immediately purchased and included in the amount financed. When the vehicle was picked up the next day, it was perfectly clean. Salesman's demonstration/explanation of the Avalon Hybrid's features was clear and efficient. My questions were answered. When I called back several days later with a question about synching the vehicle's Bluetooth with my cell phone, the salesman was able to resolve the problem over the phone. More

We had a great experience and felt like all of our questions were answered. We are very happy with the vehicle we purchased and felt like Shawn did an amazing job. I would definitely recommend Legends questions were answered. We are very happy with the vehicle we purchased and felt like Shawn did an amazing job. I would definitely recommend Legends Toyota to others. More

I was in the market for another vehicle. I did not want brand new car however. I knew exactly what I wanted...brand, color, features, price, etc... I spoke to JayVan and could tell just in speaking with h brand new car however. I knew exactly what I wanted...brand, color, features, price, etc... I spoke to JayVan and could tell just in speaking with him that he was truly paying attention to me and listening to everything I was saying. The next day, JayVan presented me with a Honda Accord. It was PERFECT! He really did present a car to me that had everything I had wanted and asked for plus more! It was absolutely the perfect car for. With this being my first expereince of purchasing a vehicle I was very nervous. JayVan was incredibly helpful in walking me through everything involved and helping me every step of the way. I started to get less nervous and more excited at that time. Two days later the paperwork was drawn up and I decided to buy the car at a price that was perfect for me! I could not have asked for a better experience in purchasing a vehicle. JayVan is a hige asset to the company. He is a true role model for above and beyond customer service! I could never express or brag enough about my experience or JayVan. Thank you so much for everything! You have gained a very loyal customer and one who will spread the good word about your dealership. More

Shopping for low mile Prius V to replace our hail damaged 2010 Prius. Very difficult to find;none in our home state closest metro Dallas were two to three thousand more expensive than Legends. Charlie took 2010 Prius. Very difficult to find;none in our home state closest metro Dallas were two to three thousand more expensive than Legends. Charlie took care of us from the start. Very easy to do the deals on our terms. We did everything by email, text, Fed ex or mail. In three days the new Prius was in our driveway. Could not have been a better experience. Legends Charlie Ross just a joy to work with returned calls and emails almost immediately and at all hours of night or day. Never pushy he offered alternatives in a respectful and informative way. Love this guy and this dealership. Buy from them... More

I called Legends, and spoke to Sharrieff. I gave him the details of what I was looking for. He gave me a price on the phone, and when we met at the dealership he honored all we talked about. It was a good details of what I was looking for. He gave me a price on the phone, and when we met at the dealership he honored all we talked about. It was a good experience. More

I received exceptional service from the moment I walked into the dealership. Although my deal did not get closed in one visit, Javan ensured that I received the best deal possible. I returned to a warm c into the dealership. Although my deal did not get closed in one visit, Javan ensured that I received the best deal possible. I returned to a warm car pulled in from the snow, a clean new car and he even transferred my plates. Great experience and I will definintly refer him and the dealership to my friends and family! More