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Legends Toyota

Kansas City, KS

4.8
786 Reviews

10100 Parallel Parkway

Kansas City, KS

66109

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Showing 786 reviews

September 26, 2014

Exactly What I Wanted Every single person I encountered at Legends Toyota was friendly and helpful. Greg Johnson was a wonderfully helpful sales consultant. He only directe More

by kristajob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Johnson, Percy Starr
Sep 29, 2014 -

Legends Toyota responded

Thank you for taking the time to share your experience with our team here at Legends Toyota. We take great pride in our customer services and ensuring that each person finds a vehicle that compliments their budget and lifestyle. It was a pleasure working with you and we certainly wish you the best. Thank you for allowing us the opportunity to earn your business. Bests, Steve Kurtz, President/Owner.

September 24, 2014

fast and curtious Nick Bross was an excellent service advisor. My oil change was completed very quickly and everyone I spoke to was very polite and curtious. I will be More

by hcarlso1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bross
Sep 24, 2014 -

Legends Toyota responded

Thank you for the kind words. Nick is a great with people and does an excellent job of taking care of his customers. I am pleased to hear that he was able to answer your questions and get your vehicle in and out when it came to your recent oil change. Thank you for your business. We look forward to working with you in the future--Steve Kurtz, President/Owner.

September 18, 2014

Made the switch to Toyota I just purchased my first Toyota product from Legends. I started my search at another local dealer, but I felt I was not being treated fairly. I came More

by aegantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Johnson
Sep 19, 2014 -

Legends Toyota responded

I want to thank you for taking a few minutes to share your experience with our team here at Legends Toyota. It's great to hear that Greg was able to give you the respect you deserve and help make your car shopping experience easy and stress-free. Thank you for your business and your positive feedback. Find us on Facebook at https://www.facebook.com/LegendsToyota. We look forward to working with you again in the future. Thank you--Steve Kurtz, President/Owner.

September 16, 2014

Always a pleasure at Legends Toyota As usual, great service and great value. I have (4) Toyota's in my family and bring them all to your shop for service. Thanks and keep up the good w More

by jltprime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Frost, Brandon Zatar
Sep 16, 2014 -

Legends Toyota responded

Thank you for your returned business and your kind words. It is always a pleasure working with you and on your vehicles. I am happy that our team at Legends Toyota has been able to take such great care of you and your service needs on all four of your Toyota vehicles. Let us know if there's anything we can do to help you with future sales, or service needs. Thank you--Steve Kurtz, President/Owner.

September 09, 2014

Wonderful experience I got my Toyota 4Runner serviced and the tires rotated today and was very pleased with the service. My service advisor was Nick Bross. I appreciated More

by cheyenne1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bross
Sep 10, 2014 -

Legends Toyota responded

Thank you for the positive feedback. It's great to hear that Nick helped you feel comfortable and satisfied with your recent visit to our Toyota service department. It is our goal to ensure our customers have the best experience possible. We look forward to working with you in the future at another time. Thank you--Ginger Browning, Service Manager.

September 05, 2014

I won't be back I was in for an appointment 8-28-14 for an oil change and tire rotation, after 1 hour and 15 min. Brandon Zatar tried to up-sell me a new battery. I More

by myrna.burdette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Zatar
Sep 10, 2014 -

Legends Toyota responded

On behalf of Legends Toyota, I want to apologize that we were not able to meet your expectations. By no means did we intend to make you feel as though we were trying to mislead you regarding the life of your battery. It is our job to ensure that our customers’ vehicles operate at their best and since it has been two years since you replaced your battery last, we wanted to make sure you were aware of your options and to start thinking about it before the winter months. If at all possible, we want to do everything we can to prevent your vehicle from stalling this winter. I appreciate your feedback as it allows us to learn about our customers’ expectations and make the necessary adjustments to better meet them going forward. If you have time and are willing, I would like to speak with you so we can address your concerns and learn how we can better meet your expectations. Please call me at a time that is best for you at 913-299-8600. Sincerely—Ginger Browning, Service Manager.

September 02, 2014

New Rav 4 Words can not express the amazing customer service I received while purchasing my new car at Legends. I was greeted at the door by a sales representat More

by JenniH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle O'Neil, Percy Starr
Sep 02, 2014 -

Legends Toyota responded

I want to thank you for sharing your recent experience with us at Legend Toyota! We truly believe in Toyota brand and product line which makes what we do so much better. It's great to hear that we were able to make your experience stress-free and easy for you. We wish you the best in your new Toyota Rav4. Let us know if there's anything else we can do to help. Thank you--Steve Kurtz, President/Owner.

August 23, 2014

4Runner Limited Extremely friendly and knowledgeable staff! Went to the dealership with my wife and 2 young kids and I felt very welcomed during the entire duration More

by LibertyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Riekens
Aug 25, 2014 -

Legends Toyota responded

Thank you for sharing your satisfaction with our team here at Legends Toyota. I am happy to hear that Dean and Chris were friendly and were able to take such great care of you and your family during your recent visit to our dealership. Our goal is to ensure every customer a stress-free, pressure-free car shopping experience and I am glad to hear that we were able to exceed your expectations. Thank you for your business--Steve Kurtz, President/Owner.

August 22, 2014

Worst service department in the metro! I've been driving a Toyota for 10 years and used several Toyota dealerships for service. Legends Toyota is the WORST one in the metro. I bought a ne More

by astoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ginger Browning, Nick Bross
Sep 04, 2014 -

Legends Toyota responded

I would like to apologize for any poor feelings you may have toward our dealership. Providing our customers with quality service and care is something that we take very seriously. I am sorry if we have not been able to successfully resolve the issue in your vehicle at this time. I would, however, like the opportunity to speak with you so I can have a better understand of your concerns so we can see about addressing them and finding a solution that would be to your satisfaction. Please contact me at a time that is best for you at 913-299-8600. I look forward to hearing from you. Sincerely—Steve Kurtz, President/Owner.

August 15, 2014

used car manager Very professional. Made me feel that he really wanted to help. Not just sale me a carI will recommend him to all my friends and family More

by mynett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
charlie ross, Charlie Ross
Aug 15, 2014 -

Legends Toyota responded

I would like to thank you for taking some time to share your satisfaction with our team here at Legends Toyota. We work hard to ensure our customers are treated with the utmost respect and get great deals on their new or used vehicle. We appreciate your business and your kind words. Let us know if there's anything we can do to help you with future sales or service needs. Thank you--Steve Kurtz, President/Owner.

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