Back

Legends Toyota

Kansas City, KS

4.7
772 Reviews

10100 Parallel Parkway

Kansas City, KS

66109

Directions

By Type

Showing 772 reviews

September 09, 2014

Wonderful experience I got my Toyota 4Runner serviced and the tires rotated today and was very pleased with the service. My service advisor was Nick Bross. I appreciated More

by cheyenne1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bross
Sep 10, 2014 -

Legends Toyota responded

Thank you for the positive feedback. It's great to hear that Nick helped you feel comfortable and satisfied with your recent visit to our Toyota service department. It is our goal to ensure our customers have the best experience possible. We look forward to working with you in the future at another time. Thank you--Ginger Browning, Service Manager.

September 05, 2014

I won't be back I was in for an appointment 8-28-14 for an oil change and tire rotation, after 1 hour and 15 min. Brandon Zatar tried to up-sell me a new battery. I More

by myrna.burdette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Zatar
Sep 10, 2014 -

Legends Toyota responded

On behalf of Legends Toyota, I want to apologize that we were not able to meet your expectations. By no means did we intend to make you feel as though we were trying to mislead you regarding the life of your battery. It is our job to ensure that our customers’ vehicles operate at their best and since it has been two years since you replaced your battery last, we wanted to make sure you were aware of your options and to start thinking about it before the winter months. If at all possible, we want to do everything we can to prevent your vehicle from stalling this winter. I appreciate your feedback as it allows us to learn about our customers’ expectations and make the necessary adjustments to better meet them going forward. If you have time and are willing, I would like to speak with you so we can address your concerns and learn how we can better meet your expectations. Please call me at a time that is best for you at 913-299-8600. Sincerely—Ginger Browning, Service Manager.

September 02, 2014

New Rav 4 Words can not express the amazing customer service I received while purchasing my new car at Legends. I was greeted at the door by a sales representat More

by JenniH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle O'Neil, Percy Starr
Sep 02, 2014 -

Legends Toyota responded

I want to thank you for sharing your recent experience with us at Legend Toyota! We truly believe in Toyota brand and product line which makes what we do so much better. It's great to hear that we were able to make your experience stress-free and easy for you. We wish you the best in your new Toyota Rav4. Let us know if there's anything else we can do to help. Thank you--Steve Kurtz, President/Owner.

August 23, 2014

4Runner Limited Extremely friendly and knowledgeable staff! Went to the dealership with my wife and 2 young kids and I felt very welcomed during the entire duration More

by LibertyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Riekens
Aug 25, 2014 -

Legends Toyota responded

Thank you for sharing your satisfaction with our team here at Legends Toyota. I am happy to hear that Dean and Chris were friendly and were able to take such great care of you and your family during your recent visit to our dealership. Our goal is to ensure every customer a stress-free, pressure-free car shopping experience and I am glad to hear that we were able to exceed your expectations. Thank you for your business--Steve Kurtz, President/Owner.

August 22, 2014

Worst service department in the metro! I've been driving a Toyota for 10 years and used several Toyota dealerships for service. Legends Toyota is the WORST one in the metro. I bought a ne More

by astoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ginger Browning, Nick Bross
Sep 04, 2014 -

Legends Toyota responded

I would like to apologize for any poor feelings you may have toward our dealership. Providing our customers with quality service and care is something that we take very seriously. I am sorry if we have not been able to successfully resolve the issue in your vehicle at this time. I would, however, like the opportunity to speak with you so I can have a better understand of your concerns so we can see about addressing them and finding a solution that would be to your satisfaction. Please contact me at a time that is best for you at 913-299-8600. I look forward to hearing from you. Sincerely—Steve Kurtz, President/Owner.

August 15, 2014

used car manager Very professional. Made me feel that he really wanted to help. Not just sale me a carI will recommend him to all my friends and family More

by mynett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
charlie ross, Charlie Ross
Aug 15, 2014 -

Legends Toyota responded

I would like to thank you for taking some time to share your satisfaction with our team here at Legends Toyota. We work hard to ensure our customers are treated with the utmost respect and get great deals on their new or used vehicle. We appreciate your business and your kind words. Let us know if there's anything we can do to help you with future sales or service needs. Thank you--Steve Kurtz, President/Owner.

August 08, 2014

Friendly Professionalism My family has purchased 3 vehicles from Legends recently. The quality of friendly people they employ is impressive. I just picked up my new vehicle an More

by lovedreams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Ross, Phil Ulrich, Aaron Connolly, Percy Starr
Aug 11, 2014 -

Legends Toyota responded

Thank you for taking some time to share your experience with our team at Legends Toyota. We take customer service very seriously and I am happy to hear that we were successful at providing you with a pleasant experience. Charlie has been with us for many years and he works hard to make sure his customers have all of their questions answered and are satisfied before leaving our facility. Let us know if there's anything we can do to assist you with future sales or service needs you may have. Thank you--Steve Kurtz, President/Owner.

August 06, 2014

Unhappy customer Just purchased a car from Legends Toyota last week. Pre-purchase experience was great, everyone was nice. After purchasing the car I came home and rev More

by Maila Yang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Rodriguez, Percy Starr
Aug 08, 2014 -

Legends Toyota responded

On behalf of Legends Toyota, I want to apologize for any frustration you have experienced reflecting your recent visit to our dealership. We take pride in what we do and ensuring our customers get the best services possible and I am sorry we were not able to provide you with anything less than an extraordinary initial purchasing experience. I appreciate you and your husband taking the time to meet with me the other night so we could address your concerns and discuss possible solutions so as a dealer, we can avoid similar instances in the future. Please feel free to contact me at any time regarding additional questions, concerns or assistance in sales or service at 913-299-8600. I would be more than happy to do what I can to help. Sincerely—Steve Kurtz, President/Owner.

July 28, 2014

Nick Bross serviced my car from 1,000 miles away. When my "Check Engine" light went on after inadvertently putting E-85 into my Prius gas tank on the East Coast - - I called Nick for help. His advice More

by pepiprius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy in service, too!, Nick Bross
Jul 28, 2014 -

Legends Toyota responded

I want to thank you for taking a few minutes to share your experience with Nick and our service department here at Legends Toyota of Kansas City. Nick is great at what he does and I am pleased to hear that he was able to help you through the crisis while out of town. Customer service is our #1 priority and it's always great to hear when we have not only met, but exceeded our customers expectations. We certainly appreciate your kind words and your business and we look forward to working with you again in the future when the time is right. Thank you--Steve Kurtz, President/Owner.

July 27, 2014

Awesome Experience My wife were looking for a new car and had heard good things about Legands Toyota. Dean Nowe was our salesman and he worked his butt off to find our More

by Nathen81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Ulrich
Jul 28, 2014 -

Legends Toyota responded

Thanks for sharing your experience with us at Legends Toyota. We put our customers first as customer satisfaction is something we take very seriously. I am happy to hear that Dean and Phil were able to provide you with excellent care, and help you find the vehicle you wanted with all of the features you were looking for. Thank you for choosing Legends Toyota and allowing our team the opportunity to earn your business. Bests--Steve Kurtz, President/Owner.

...
22
...