Legends Toyota

Customer Service? Purchased a used 2003 Acura TL on 5/27/2015. The car seemed fine except for a few large rock chips in the windshield. Agreed to pay half of $400 to Purchased a used 2003 Acura TL on 5/27/2015. The car seemed fine except for a few large rock chips in the windshield. Agreed to pay half of $400 to have it replaced. I was instructed to return to the dealership to get it done. The next day I noticed a hard 1-2 shift when the car was cold. The next day the transmission was slipping when cornering. I had driven the car 64 miles. I called the service department to set up an appointment to get the transmission checked on the same day the windshield was to be replaced. I brought the car in the night before service so they could drive it when it was cold to help diagnose the problem. When I checked the vehicle into the service department, I was told that the $109 diagnostic fee would be waived. The next day I was told that they could not duplicate the symptoms described but there was a TSB in 2008 stating that the transmission was bad and the previous owners never had it replaced. The quote for a new transmission was $3970 for parts and $1600 labor. Since there was a 50/50 warranty, my half would be $2785 plus tax. The warranty on the transmission is 12 months/unlimited miles. The windshield that was to be replaced did not occur because the wrong part was ordered. The glass company called to set up an appointment with me for the next week. For $400, I assumed that it would be an original part. No, it was a replacement part. Called another company, Safelite Auto Glass and they quoted me $248 for a replacement windshield. So I basically paid for the whole thing! Took the car to Certified Transmission to do a transmission fluid replacement. I told the advisor that there was nothing wrong with the transmission. He called me to say that there is a diagnostic code that says the 4th clutch pressure switch is bad and the transmission will need to be replaced. The price for a new transmission was $3970 plus tax installed. Wait; that is the same price Legends quoted me just for parts! The warranty is 36 months/100,000 miles. Sent an e-mail to Legends Toyota to try and resolve the problem. Brian Walter contacted me the next day and apologized and offered to buy the car back (whatever that means). He said he wanted to resolve the problem as quickly as possible. I proposed that Certified Transmission do the work and we honor the 50/50 warranty; with Legends paying half of $3970 plus tax and myself paying the other half. He said he would talk to his manager and see if that was an acceptable solution. Two days passed with no answer. I called on the third day and was directed to Mr. Walter's voicemail. I left a message for him to call me back. No call back. I called the following day and left a message to call me back. No call back. I called the next day and left a message to call me back. Still no call back. If the proposal is not acceptable, it should not take a week to figure it out. The car is not being driven, it is just taking up space in my garage. Is someone going to contact me? Obviously Mr. Walter is done with me, so the problem still remains. I feel my offer is more than fair. They owe me a new transmission. It was damaged before I purchased the vehicle. It is a problem that should have been diagnosed and resolved before selling it to someone. More

Greg was great Greg was my salesman. He was very knowledgable and not high pressure or condescending. As a woman, I have often had difficulty dealing with car salesp Greg was my salesman. He was very knowledgable and not high pressure or condescending. As a woman, I have often had difficulty dealing with car salespeople, but Greg was great More

Great Experience Due to my wanting to avoid the stereotypical car salesperson, i emailed my specs to Toyota dealers within a day's drive of my home in Baton Rouge. Se Due to my wanting to avoid the stereotypical car salesperson, i emailed my specs to Toyota dealers within a day's drive of my home in Baton Rouge. Several days later, i contacted the lowest bidders, one of which was Chris Riekens of Legends Toyota. From our first conversation until delivery of my Highlander, Chris kept each and every committment he made. There was no pressure from him or the dealership, and he even added a couple extras as well as picking me up at the airport to pick up my vehicle. While Percy Starr (Finance) would have loved to have sold me a maintenence contract, he fully respected my original decision to not get one, which was based on my favorable experience with Toyota vehicles. He was likewise helpful in the final details of my purchase. As i hoped, dealing with Chris was an excellent experience. More

Stress free purchase! Legends Toyota is a great dealer to purchase from! The guys I worked with made the process run smoothly and I left fully informed about my purchase wh Legends Toyota is a great dealer to purchase from! The guys I worked with made the process run smoothly and I left fully informed about my purchase which made me very happy with my purchase. No buyer's remorse here. Ask for Brandon Zatar! More