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Legends Toyota
Kansas City, KS
772 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 772 reviews
July 16, 2015
Warranty work Had several issues with a used Mazda we purchased. Brian and his staff handled it all very professionally and did great work for us. Thanks Had several issues with a used Mazda we purchased. Brian and his staff handled it all very professionally and did great work for us. Thanks More
by Kitty
Employees Worked With
Bryan Floyd, Daryl Posey, Jeff Creach
July 08, 2015
Two Cars sale Awesome customer service Kyle O'Neal I would like to think Kyle for a great car experience. We like him so much we decided to buy two cars. When we went on our tests drives we always have I would like to think Kyle for a great car experience. We like him so much we decided to buy two cars. When we went on our tests drives we always have questions. We where we were amazed at how knowledgeable he was about his products. This is something I expect from a salesman. One of the thing I liked was he was honest. If he didn't know the answer he would say he didn't know but he would find out. What sold me was when he asked us how can we earn your business? I've been to a lot of dealerships were there just trying to sell you whatever they really don't care about you.They don't know your name you're just a person. With Kyle I've had a great experience he made me feel comfortable. He will literally run to take care of you. I've had to go to the dealership 3 times and I've always been greeted treated with respect and Kyle shakes my hand and ask how things are going.This was a big reason why we decided to buy two cars. Kyle thank you we will be back because of our experience! More
by Jason Perry
Employees Worked With
Bryan Floyd, and Javan Clayton., Bryan Floyd, JaVan Clayton, Kyle O'Neil
July 03, 2015
help with a toad. Funny story a toad jump in my car while I was getting gas at Quik Trip drove to Toyota & Kevin Powell saved the day the toad went behind the The consul & he got. a toad jump in my car while I was getting gas at Quik Trip drove to Toyota & Kevin Powell saved the day the toad went behind the The consul & he got. It took less than a minute. Thank you Kevin Powell ?? More
by dianef
Employees Worked With
Kevin Powell
July 02, 2015
Blown away by the top-notch professionalism! I haven't bought a car in many years, and I was expecting "the way things used to be" when a friend recommended Legends Toyota. I had visions of chain I haven't bought a car in many years, and I was expecting "the way things used to be" when a friend recommended Legends Toyota. I had visions of chain-smoking guys in white shirts and crisp ties who played the four-square game and tossed customers between back offices and deal-making. WOW...what an incredible, 180-degree difference I found at Legends Toyota! My friend said, "you must at least give Ray Kolman a chance to show you what they have." I'm so glad I did! Left the dealership with a brand-spankin'-new 2015 Toyota Camry LE under a no-nonsense lease. As with the whole "dealer thing," I had always been taught that leasing was a disastrous financial mistake. But Ray took the time to evenly compare the options of leasing vs. buying - never trying to sway me toward one or the other, and the lease made a lot more sense for me. We were there on the very last night of June (end of month + end of first-half-of-year), so Toyota was offering some pretty compelling incentives through rebates and zero-percent financing. I was pleasantly surprised at the credit approval process through Toyota Financial Services. Ray is a peach of a guy, and just absolutely communicates with his customers like an old friend, letting you in on the latest information and gently answering questions whether they're crazy or legitimate. At no point during the process did I have that whole adrenaline-squirt, "what the xxxx am I doing" feeling! It was actually...dare I say it...a FUN process! My only suggestion for improvement would be that when customers are all stacked like planes on an airport tarmac, and the dealership staff is absolutely slammed to the wall and can only deal with a certain number of customers at once, they should be aware of that painfully-long waiting period and make an effort to bring in food or something! We were there for about five hours from start to finish, and completely missed eating dinner; not the dealership's fault, but we were afraid to leave while the gears were turning just to eat dinner, for fear of missing out on anything which required our attention. In retrospect, I am very appreciative that they were willing to stay until the bitter end (still several customers being set up toward the 11:00pm hour!) - but I wish at some point, someone could have said, "hey, why don't you go grab something to eat and come back in an hour?" Seriously - it was a HUGE realignment of my expectations from a dealership in the modern age. I'm so impressed with their comfortable waiting area, clean interior design, and a merciful lack of back-room desks full of paper. The experience is carefully tuned to help you feel like you're part of something great - and I believe we were! I love my new Camry and wouldn't hesitate to recommend Ray to anyone who is scared of car dealers. I think you'll be pleasantly surprised at how car-buying can actually be a great experience! More
by KCDude
Employees Worked With
JaVan Clayton, Ray Kolman
June 20, 2015
Great experience! Our salesman, Greg Johnson, was great to deal with! We were looking to purchase a new Sienna and he was very informative and knowledgeable. This was o Our salesman, Greg Johnson, was great to deal with! We were looking to purchase a new Sienna and he was very informative and knowledgeable. This was our second Sienna (the last one we had, lasted 14 years!!). When it comes time to purchase another Toyota, we look forward to working with Greg again! Percy Starr was great to deal with too! More
by mjareczek
Employees Worked With
Greg Johnson, Percy Starr
June 19, 2015
Customer Service? Purchased a used 2003 Acura TL on 5/27/2015. The car seemed fine except for a few large rock chips in the windshield. Agreed to pay half of $400 to Purchased a used 2003 Acura TL on 5/27/2015. The car seemed fine except for a few large rock chips in the windshield. Agreed to pay half of $400 to have it replaced. I was instructed to return to the dealership to get it done. The next day I noticed a hard 1-2 shift when the car was cold. The next day the transmission was slipping when cornering. I had driven the car 64 miles. I called the service department to set up an appointment to get the transmission checked on the same day the windshield was to be replaced. I brought the car in the night before service so they could drive it when it was cold to help diagnose the problem. When I checked the vehicle into the service department, I was told that the $109 diagnostic fee would be waived. The next day I was told that they could not duplicate the symptoms described but there was a TSB in 2008 stating that the transmission was bad and the previous owners never had it replaced. The quote for a new transmission was $3970 for parts and $1600 labor. Since there was a 50/50 warranty, my half would be $2785 plus tax. The warranty on the transmission is 12 months/unlimited miles. The windshield that was to be replaced did not occur because the wrong part was ordered. The glass company called to set up an appointment with me for the next week. For $400, I assumed that it would be an original part. No, it was a replacement part. Called another company, Safelite Auto Glass and they quoted me $248 for a replacement windshield. So I basically paid for the whole thing! Took the car to Certified Transmission to do a transmission fluid replacement. I told the advisor that there was nothing wrong with the transmission. He called me to say that there is a diagnostic code that says the 4th clutch pressure switch is bad and the transmission will need to be replaced. The price for a new transmission was $3970 plus tax installed. Wait; that is the same price Legends quoted me just for parts! The warranty is 36 months/100,000 miles. Sent an e-mail to Legends Toyota to try and resolve the problem. Brian Walter contacted me the next day and apologized and offered to buy the car back (whatever that means). He said he wanted to resolve the problem as quickly as possible. I proposed that Certified Transmission do the work and we honor the 50/50 warranty; with Legends paying half of $3970 plus tax and myself paying the other half. He said he would talk to his manager and see if that was an acceptable solution. Two days passed with no answer. I called on the third day and was directed to Mr. Walter's voicemail. I left a message for him to call me back. No call back. I called the following day and left a message to call me back. No call back. I called the next day and left a message to call me back. Still no call back. If the proposal is not acceptable, it should not take a week to figure it out. The car is not being driven, it is just taking up space in my garage. Is someone going to contact me? Obviously Mr. Walter is done with me, so the problem still remains. I feel my offer is more than fair. They owe me a new transmission. It was damaged before I purchased the vehicle. It is a problem that should have been diagnosed and resolved before selling it to someone. More
by Mr. Ralph
Employees Worked With
Brian Walter
May 31, 2015
purchase of new vehicle The salesman Greg was very friendly, knowledgeable. Would definitely work with him again when looking to buy a new car. JaVan was also very friendly The salesman Greg was very friendly, knowledgeable. Would definitely work with him again when looking to buy a new car. JaVan was also very friendly, and explained everything in detail. More
by Mickey, Glenda1928
Employees Worked With
JaVan Clayton, Chris Riekens, Greg Johnson
May 30, 2015
Super patient, super knowledgeable, GREAT dealer I negotiated via text with Chris for a week; he was patient and super helpful. I got the deal I wanted after minimal negotiation (which is something I I negotiated via text with Chris for a week; he was patient and super helpful. I got the deal I wanted after minimal negotiation (which is something I value HIGHLY). Legends Toyota is great a great dealership and I will definitely recommend Chris to my family and friends. More
by HosmerRules
Employees Worked With
Chris Riekens
May 30, 2015
Gred worked hard to get me a great deal! Greg was patient and pulled out all the stops to get me a great deal! Because of him I would definitely recommend Legends Toyota to others. Thanks, Gr Greg was patient and pulled out all the stops to get me a great deal! Because of him I would definitely recommend Legends Toyota to others. Thanks, Greg! More
by mar346
Employees Worked With
JaVan Clayton, Greg Johnson
May 28, 2015
best place to get your car I got a really good deal on my 2013 used scion FRS. I would highly recommend people to go check it out. Michael Jordan was my sales man, go give it a I got a really good deal on my 2013 used scion FRS. I would highly recommend people to go check it out. Michael Jordan was my sales man, go give it a try when you have the time. More
by solomonher25
Employees Worked With
Michael Jordan
