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Legend Porsche Audi VW - Service Center

Amityville, NY

4.9
429 Reviews
Call Service Center (888) 711-1644

429 Reviews of Legend Porsche Audi VW - Service Center

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January 25, 2024

The review is not based on the service center. This review is based on the owner of the dealership. We have had one of the worst experiences with one vehicle that was leased from the dealership. T More

by favuzzi0809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Legend Porsche Audi VW responded

Hello Mr. & Mrs. Favuzzi, thank you for sharing your concerns with us and we genuinely apologize for the challenges you have faced during your experience. Our customer’s satisfaction and comfort is of high importance, and we regret that you have not received the level of communication and support that you rightly deserve. Your feedback is crucial to improving our process and we are sincerely sorry that we lost your trust in us. This lack of communication does not align with our values as a business and we’re working internally to see what went wrong here. If you are willing, you can contact us directly at customercare@legendautogroup.com with the best time to reach you at. Our service manager expressed that you are in the process of a buyback with Volkswagen, but regardless we would appreciate the opportunity to extend our apologies. Have a good weekend & drive safe. Rep: Legend VW

January 24, 2024

Awesome service, excellent communication. Jackie and the team were great throughout the whole process. Lovely. More

by RICHARDLCHANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Ostrowski, Kendall Lowinger
Report | Print
Jan 24, 2024 -

Legend Porsche Audi VW responded

Hi Richard, thank you for your wonderful review! We're very pleased to know that our service team provided you with an amazing service appointment. We aim to keep our customers up to date and well informed about the status of their vehicle and we're happy to hear this aligns with your experience. Thank you for choosing Porsche Amityville and we look forward to welcoming you back. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

January 24, 2024

The service center is always convenient, they do great work and the staff is great. I have zero complaints. More

by EMP7TH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Hagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ladd, David Zelen
Report | Print
Jan 24, 2024 -

Legend Porsche Audi VW responded

Hello, thank you so much for the great feedback! We're very happy to here that you are always satisfied with our team's work. We really appreciate you taking the time to leave us a great review about our performance, thank you! If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 20, 2024

Service went fine and was treated well. Waiting area is fairly basic and found seating uncomfortable. More

by JHvw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for taking the time to tell us about your recent experience! We're pleased to hear you were treated well during your service visit. We appreciate your feedback regarding our waiting room and we'd like to apologize that the experience was uncomfortable. We're are always looking for ways to improve our customer experience and make sure our customers are comfortable. Thank you for choosing Legend VW and we look forward to providing you with another great service visit in the future. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 19, 2024

I appreciate the service I receive at particular dealership in Amityville, There no for me to express More

by unique95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Hagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ladd, David Zelen
Report | Print
Jan 19, 2024 -

Legend Porsche Audi VW responded

Hi, thank you for your kind words! We're happy to hear you enjoy our services and we look forward to providing you with many more great service visits. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 19, 2024

We are very happy with the Service we receive at Legend Porsche. Jackie and Guy are awesome. Thank you, Legend for always making it a great experience. More

by byron10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Maciejewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Ostrowski, Ivy Feinsilver
Report | Print
Jan 19, 2024 -

Legend Porsche Audi VW responded

Hi Byron, thank you for your incredible review! We're delighted to hear that you are always very satisfied with our service. Both Jackie and Guy are valued members of our team and we'll be sure to pass your kind words along. Thank you for your continued support and we look forward to providing you with many more great service experiences. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

January 18, 2024

Everyone was great to work with. They also scheduled work to be done by my auto body. Thks More

by RPBAILL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie, Scott Ladd
Report | Print
Jan 19, 2024 -

Legend Porsche Audi VW responded

Hi Mr.Baille, thank you for your great rating! We're happy to hear that our team was pleasant to work with and that they were helpful throughout the entire process. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

January 18, 2024

Never have to worry at Legend because they always do the right thing. Twenty five years of buying cars from them. More

by markcattano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Legend Porsche Audi VW responded

Hi Mark, thank you for your continued support and great review! We're delighted to hear about your satisfaction with our service team. We value having our customer's trust and we are very grateful for your loyalty. Thank you for 25 years so far and we hope to provide you with many more great experiences! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 18, 2024

Prompt service, communicated effectively, offered to drop off while they were doing the work. overall good experience. More

by SunilP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Legend Porsche Audi VW responded

Hi Sunil, thank you for your wonderful feedback! We're very pleased to hear that you had an overall great service with us. We value great communication and efficiency and we're happy to see these values reflected in your visit. Thank you for taking the time to write us a great review! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 13, 2024

I’ve been getting my vehicle serviced here for almost 2 years. Jack usually takes care of me. Amazing fast service and they always return my vehicle absolutely spotless inside and out. 5 stars through and More

by kevinjave96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack
Report | Print
Jan 16, 2024 -

Legend Porsche Audi VW responded

Hi Kevin, thank you for your wonderful feedback and continued support! We're delighted to hear your vehicle has always been ready on time and our team has always been as accommodating as possible. We will be sure to pass the kind words along to Jack about his great work. We look forward to welcoming you back for another great service experience! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

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