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Legend Porsche Audi VW - Service Center

Amityville, NY

4.9
429 Reviews
Call Service Center (888) 711-1644

429 Reviews of Legend Porsche Audi VW - Service Center

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February 13, 2024

Heather and Team were great to work with…professional and pleasant! Kept me up to date throughout the service process and were very responsive. More

by bt156630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for your wonderful review! We're delighted to hear that our team displayed great professionalism and communicated effectively during your service visit. We'll be sure to pass the kind words about their work along to all of them. Thank you for choosing Legend VW to service with and for taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 10, 2024

I always love the service and the team; however, the additional 3% credit card fee on auto service is egregious after paying $199 per hour for labor. Legend management, you may lose long standing patro More

by HAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ladd
Report | Print
Feb 12, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for taking the time to leave us some valuable feedback. We are pleased to hear that our team has always done a great job and we appreciate your continued support. Regarding your concerns about the additional credit card fee, we understand your frustration and we are sorry for any inconvenience this may have caused. We always aim to provide transparency with our pricing when possible and we apologize if we fell short. Our customer's satisfaction is incredibly important to us and we appreciate you taking the time to let us know about what we could do better. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 09, 2024

Service was fast and courteous… that is a reason that I am a customer of your group ( both of my cars; VW Jetta SE, and Porsche Macan are purchased at your dealership. More

by toothdoc1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Piotr Motyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Legend Porsche Audi VW responded

Hello Yury, thank you for the amazing review! We're delighted to hear that your service was completed promptly and our team provided you with amazing customer service. We appreciate your continued support and would like to thank you for taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

February 08, 2024

Everything is always first class. Heather always takes the time to explain all work and costs More

by CATDOUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Legend Porsche Audi VW responded

Hi Doug & Catherine, thank you for your amazing review! We're delighted to know that you always have an amazing experience with servicing with us. Heather is a valued member of our service team and we'll be sure to pass the kind words along. Thank you for taking the time to leave us a great rating, we really appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 05, 2024

Recently moved in the area, looking for reputable service for my Audi, they seemed to have the best reviews. So I made an appointment online, for approximately 2 weeks out with a loaner vehicle. They call me More

by chouj888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reception
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Feb 06, 2024 -

Legend Porsche Audi VW responded

Hello Mr.Chou, we apologize for any inconvenience caused due to our short supply of loaner vehicles. This is an ongoing issue we have been working to solve and your feedback is greatly appreciated. Our receptionists make sure our customers stay well informed of this issue while we are in the process of fixing it. We would like to apologize again for any miscommunication and we hope we can leave a more positive impression if you choose to service with us in the future. Rep: Audi Massapequa

February 02, 2024

The service was quick and great. Excellent communication and kind service from Jack. Appreciated the updates. More

by jennifer.ziegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Feb 05, 2024 -

Legend Porsche Audi VW responded

Hi Jennifer, thank you for your wonderful review! We're delighted to know that Jack kept you consistently updated and that your service was completed promptly. We appreciate you taking the time to write us about your visit and thank you for choosing Legend VW! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto

February 02, 2024

They were nice, helpful, efficient and did a great job! My car was so clean when I got it back! More

by KERRIMSCHRAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember anyone’s name, but everyone I felt with was lovely!
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Feb 05, 2024 -

Legend Porsche Audi VW responded

Hi Kerrim, thank you for your kind words! We are delighted to hear that our team was professional and provided efficient service. We'll be sure to pass your positive feedback along. Thank you for taking the time to tell us about your experience and we look forward to providing you with more great visits. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto

February 01, 2024

Clean…quick service…refreshments are there…happy to answer questions…could work on providing a free loaner… More

by BHARATBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Feb 01, 2024 -

Legend Porsche Audi VW responded

Hello Mr. Uppal, thank you for your great feedback! We appreciate the kind words about our service center and we're happy to hear our staff always answer your questions. We apologize regarding the inconvenience with our loaner vehicles. This is an ongoing issue we are dealing with and we appreciate your understanding. Thank you for choosing Legend VW to service with and we look forward to welcoming you back. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 01, 2024

The man helping me was very good. I think Jack or Jake was his name. More

by TEDSAVERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack (or Jake)
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Feb 02, 2024 -

Legend Porsche Audi VW responded

Hi Ted, thank you for your great review! We're pleased to hear that Jack was very helpful during your service visit. Thank you for taking the time to write to us about your experience, we appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 30, 2024

As always, customer care and services are above expectations. Jackie Ostrowski quickly got me checked in and on my way to work. Michael, the auto technician took the car for a ride (I tagged along More

by CMAGUIRE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Ostrowski and Michael, technician
Report | Print
Jan 30, 2024 -

Legend Porsche Audi VW responded

Hello Mrs. Maguire, thank you for your kind words! We're delighted to know that you were assisted immediately and our service team was able to quickly diagnose the issue. Our goal is to always be as efficient as possible and we're pleased to see this reflected in your visit with us. Your trust and continued support are greatly appreciated, we'll pass the wonderful feedback along to Jackie, Michael, and Guy. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

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