Back

Legend Porsche Audi VW

Massapequa , NY

4.8
824 Reviews
Legend Audi / Volkswagen has been proudly serving Long Island for over 30 years. We have built our reputation for outstanding sales and service based on one simple thing, You, the client. Without your business we would not be here.
Contact Dealership

5775 Merrick Rd.

Massapequa , NY

11758

Directions

By Type

Showing 824 reviews

July 14, 2014

DO NOT BUY A CAR FROM THIS DEALER! While the sales staff is courteous and polite for your purchase, the service department is the worst! The only pleasant part about service is the wom More

by johnjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott, from service
June 26, 2014

Not following through on agreement A trade in car didn't have key. Dealership said they would pay in I was charged for key. I was charged by Honda $271.56, but Legend won't pay. Two sa More

by jbkc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Siegel
Jun 26, 2014 -

Legend Porsche Audi VW responded

On behalf of Legend VW: We took your Honda in off lease with only one key and the cost of that due to Honda was not discussed with us when we worked up pricing on the new vehicle you purchased. It is not our responsibility to pay for the loss of a key when a customer turns in a vehicle. Of course we are sorry that you are upset, but we are not able to absorb this cost. Please know that we lost money earning your business on the new Jetta you leased. We truly hope that your feelings toward us will change and that you will come to us again for your next Volkswagen. Thank you.

June 03, 2014

Great EVERYTHING!!! From the first email to the CURRENT email and everything in between, my experience with Victoria and Brian at Legend Volkswagen was perfect!!!! They More

by jaya96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Victoria DeVivo and Brian Siegel
Jun 04, 2014 -

Legend Porsche Audi VW responded

Thank you so much for writing this review of us and the dealership. It was my pleasure to assist you and I feel lucky to have made a friend! I wish you nothing but luck with your Passat and please feel free to reach out if you should need anything. On behalf of all of us at Legend we are happy to welcome you to the family! Victoria DeVivo Customer Care Manager Legend VW (631)691-7700

May 31, 2014

Great experience! Recently came off of an 2011 Acura MDX lease. After researching and test driving an Audi Q5, I felt I was getting the best vehicle for my needs and m More

by smulieri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Victoria DeVivo, Abe Goren
Jun 02, 2014 -

Legend Porsche Audi VW responded

Thank you so much for your kind words. We stand behind the Audi Brand and want to make sure all of our customers do as well. Please feel free to come back in to go over any technical features that may be confusing. We understand that Audi Advanced Systems can be tricky at first. We are so glad that you are pleased with our dealership and your Q5!

April 17, 2014

Poor Service Dear Mr. Ledd-I wanted to take the time out of my hectic life, to write a review for others to take into consideration. We wanted to get our daughter More

by CAD381
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christy/Service
February 03, 2014

I do not recommend this dealership at all and it appears by other reviews that people had the same problem i did with the service department. I had a minor repair done and the minute i left the deapership i More

by Reka310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/a
December 18, 2013

Ed walked me through the process, faxed me the needed forms, called the insurance company and did everthing including taking all the time I needed to explain the car to me. It was a pleasure to work wit More

by griffshouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Jaffe, Jose Garcia
October 09, 2013

User Friendly..Attentive..Quality Service..Time Efficient! Rewarding Relationship Builder. Great Atmosphere. First impressions are lasting impressions and make all the difference in making good ch More

by seekingwings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, Rob, David Johanson
Oct 09, 2013 -

Legend Porsche Audi VW responded

Thank you so much for taking the time to leave us such a positive review. It means alot to us that you are a happy customer and we hope to have you as a happy loyal customer for many years to come! Enjoy your new VW Tiguan and please do not hesitate to contact us for anything as we are committed to assisting you. Thank you again on behalf of us all at the Legend Auto Group.

August 22, 2013

Do not make the mistake of trusting this VW dealership in Amityville. I gave it the lowest rating possible because I was lied to and was promised something first and made the mistake of trusting that Alan wo More

by MaureenTaraNelson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Alan
Aug 22, 2013 -

Legend Porsche Audi VW responded

Maureen, We have been in constant contact and as I was personally unable to assist you immediately I have let you know that the matter has not been overlooked. Of course your feelings are valid, and I'm sure that I would feel the same way if it was my own personal situation, but as a matter of procedure, we never promise that anything can or will be done. We do often have success getting fees discounted and monies good willed from VCI but sometimes it is out of our hands. I work here and still had to pay over $2000 for my over mileage. I have contacted a VCI rep on your behalf to see what can be done to rectify this issue. On behalf of us all at Legend we are sorry for any aggravation this has caused you especially since you have been recovering from major surgery. We are trying very hard to see what can be done. Thank you for understanding and I will be in touch shortly. Victoria DeVivo Internet/Customer Care Manager Legend Auto Group

June 17, 2013

If you're on Long Island and considering purchasing a VW or Audi, be sure to visit Legend in Amityville and ask for Alan. When I first visited, I have been in the market for a new Beetle and it would be More

by marycoleman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Cantor
Jun 17, 2013 -

Legend Porsche Audi VW responded

On behalf of The Legend Auto Group and Alan thank you, thank you, thank you. It is a pleasure to assist customer's that are excited about getting into a new vehicle and when everything flows as it should everyone wins in the end! Enjoy driving in this beautiful weather with your convertible top down!!!

...
78
...