Legend Porsche Audi VW

Not following through on agreement A trade in car didn't have key. Dealership said they would pay in I was charged for key. I was charged by Honda $271.56, but Legend won't pay. Two sa A trade in car didn't have key. Dealership said they would pay in I was charged for key. I was charged by Honda $271.56, but Legend won't pay. Two salesmen said they would take care of it and they did not. No return phone calls and a bunch of lies and promises. Such a small amount to make the customer happy. But No. More

Great EVERYTHING!!! From the first email to the CURRENT email and everything in between, my experience with Victoria and Brian at Legend Volkswagen was perfect!!!! They From the first email to the CURRENT email and everything in between, my experience with Victoria and Brian at Legend Volkswagen was perfect!!!! They both made the whole process of purchasing my vehicle even more pleasurable on top of getting the car I fell in love with. Victoria DeVivo went far and beyond being personable, and Brian Siegel was by far accommodating to everything. A great duo and I would do business with them again. More

Great experience! Recently came off of an 2011 Acura MDX lease. After researching and test driving an Audi Q5, I felt I was getting the best vehicle for my needs and m Recently came off of an 2011 Acura MDX lease. After researching and test driving an Audi Q5, I felt I was getting the best vehicle for my needs and money. Victoria DeVivo, Internet Business Development Manager, and Abe Goren, Audi Brand Specialist, walked me trough the entire process and showed me why Audi was the best choice for me. Although this new car has a lot more technology then I am accustomed to, they have both been wonderful in explaining everything to me and I am feeling more comfortable every day... I am very happy and recommend these two sales people and Legend Audi to everyone I know... More

User Friendly..Attentive..Quality Service..Time Efficient! Rewarding Relationship Builder. Great Atmosphere. First impressions are lasting impressions and make all the difference in making good ch Efficient! Rewarding Relationship Builder. Great Atmosphere. First impressions are lasting impressions and make all the difference in making good choices and feeling comfortable with the choice you make. More

Do not make the mistake of trusting this VW dealership in Amityville. I gave it the lowest rating possible because I was lied to and was promised something first and made the mistake of trusting that Alan wo Amityville. I gave it the lowest rating possible because I was lied to and was promised something first and made the mistake of trusting that Alan would follow through and he did not. Once I signed the paperwork, Alan did not fulfill his promise to me, and now I am out a lot of money. I will describe in detail exactly what happened to me personally, but if you only have a quick minute to glance at the negative ratings, DO NOT BE TAKEN ADVANTAGE OF FROM THIS DEALERSHIP LIKE I WAS. I wish I had read all the negative reviews before I signed up. I'll try to explain my problem as quickly as possible since there are many negative reviews already, and I am laid up recuperating from major surgery, so I am not physically able to give you every single detail. However I have been in touch with Victoria the manager at VW many times over this issue and still nothing was done to help me. I had a prior lease that was up for renew or to return. I was going to lease another type of vehicle but received information that was very disturbing to me. A VW person came out to inspect the car and came up with a lot of small damages to my car. I thought the exact amount was $1500, but when I called that department directly I was told I had to pay alittle over $1700. When the guy gave me the bill he told me if I go back and lease another VW car they might absorb some of the fees. I called up and was told that was correct and to come in. I met with Alan and told him I had to lease another car soon because I was going to undergo a very difficult surgery. I told him I was only interested in leasing another Jetta if he could absorb the fee. Of course I would have like the entire fee absorbed because I felt the fee was grossly overstated, but he said he could definitely get most of it absorbed. I asked specifics. He told me he automatically can get 33% off just by calling them on the phone, and that in his experience he has always been successful in getting another 33% off on top of that. He tried calling that department immediately but the employee was new and Alan said he was unprofessional and he was going to even report the guy for not being able to help him immediately. We need the information right away since it was contingent on my signeing the new lease. His manager came over and agreed with Alan that they could get the additional amount over the initial 33% off. I was under a lot of stress since I was worried about my upcoming surgery. Also the prior lease was under my brother's name. The new lease was to be under my name. Alan told me to sign the papers and he would call and get it all done for me while I was undergoing my surgery. He was a great salesman. He explained in great detail about all the people he knew who had the same procedure and where now fine...how could I not believe him? Well I signed the papers under the assumption he would do as he promised. Right after my surgery my brother told me the corporate office had been calling him saying that the fee had to be paid or it would negatively effect his credit rating. I called twice and left two messages with Alan about it, but he never returned my phone calls. I emailed the manager Victoria multiple times and was told she would relay the messsage to Alan. No one ever called!!!! I called the corporate office and was told unless I wanted my brother's credit to be effected by this I would have to pay right away with them and they said to call the dealership who made the promises to reimburse me for what I had to pay. I figured I wanted a quick resolution to this issue so I contacted Victoria the manager with documentation that I was only asking for $1200 of the full $1700 fee reimbursed to me and I would have been very happy that in the end, even though I had to do a lot of work while I am laid up from my surgery, in the end, the important thing was that they honored their promise, especially since I was only asking for $1200 of the money back. I know in my heart, I am being more than fair. Instead of hearing back that they would honor their promise and do the right thing, I was emailed by Victoria that she would tell Alan again. That is of no help for me. I am out all that money and would never have leased another vehicle from them without that fee being "mostly" absorbed. I learned my lesson. When a salesperson, Alan says trust me I will get it done for you, I should have said I'll wait to see before signing the papers. Again, I only had to sign the papers immediately since I had the surgery coming up and didn't have time to wait, and Alan knew that... Trust is a huge deal in the car industry. I personally will never trust this dealership again and I wish I could turn in my lease right now and lease from a dealership that I could trust. More

If you're on Long Island and considering purchasing a VW or Audi, be sure to visit Legend in Amityville and ask for Alan. When I first visited, I have been in the market for a new Beetle and it would be VW or Audi, be sure to visit Legend in Amityville and ask for Alan. When I first visited, I have been in the market for a new Beetle and it would be the first car I ever bought for myself (my previous car was given to me by my grandparents). So, the whole process was completely new for me. Alan Cantor was a true professional that walked me from the beginning to end. He was friendly, informative, helpful, and mindful that I never bought my own car before and was patient to spend the time explaining everything to me. He truly built a high level of rapport with me causing me to feel comfortable and believe that I could trust Legend to take care of me. I did my homework too, of course. I visited two other dealerships in the local area, and they didn't come close to Legend and Alan's expertise. The other dealerships did not take me seriously, were quick to brush me off, and were not professional to say the least. Alan knew everything about the car inside and out and even provided information to me that he didn't have to. His service was outstanding and put myself, and my very protective father and boyfriend at ease. My father, who can come off as cynical was even impressed by Alan's knowledge of VW history, it's safety, and knew every answer on the spot that he asked. My boyfriend knew right away Legend was deserving of my business. Compared to other salespeople and dealers, Alan is top notch and a true businessman. He knows the importance of customer service and knowing one's audience. He understands that young people, generation Y, as he called them, are now buying VW's and one's business tactics should changes. He communicated via text, email, and always remained conscious of giving me my space and time to think without being pushy or distant. I truly appreciate his dedication and assistance in ensuring that I got the car I wanted---which I did. Not many dealerships took the time to get to know me, explain things, and work with me. The car is gorgeous and I feel like I got exactly what I wanted without having to settle, which is a fantastic feeling. If you're in the market for a new, used, car, go to Legend and see Alan! More