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Legend Porsche Audi VW

Massapequa , NY

4.8
822 Reviews
Legend Audi / Volkswagen has been proudly serving Long Island for over 30 years. We have built our reputation for outstanding sales and service based on one simple thing, You, the client. Without your business we would not be here.
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5775 Merrick Rd.

Massapequa , NY

11758

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Showing 822 reviews

May 05, 2017

Dawn is Awesome Dawn is awesome. She keeps you up to date on the progress and is so organized.Everybody is so professional and kind. Overall, Great experience. More

by borgzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Ladd, Dawn Scarpinato
May 09, 2017 -

Legend Porsche Audi VW responded

Hi borgzz! Thank you so much for taking the time to leave a review! We are so happy that Dawn was able to help you and make your experience the best possible. Not only Dawn, but all of us, are excited to hear about your success with our staff! If you ever need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy the rest of your week & remember to drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

April 27, 2017

Alan Cantor: a special salesman Working with Alan Cantor was a special experience with going into a new car. He is a professional and friendly person to deal with. I test drive with More

by Rangerfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria DeVivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Cantor
Apr 27, 2017 -

Legend Porsche Audi VW responded

Hi Rangerfan, thank you so much for writing such a generous response. We are so glad to hear about your experience with Alan working so well! Congratulations on your new vehicle. If you ever need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy the rest of your week & remember to drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

April 14, 2017

terrific experience! My experience could not have been any more professional, caring and helpful! Alan Cantor expected one day, yet, early that morning, my father was adm More

by Coll The Golfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne, Alan Cantor
Apr 14, 2017 -

Legend Porsche Audi VW responded

We are so happy to hear that our on staff "Doctor" showed his compassion yet again. Alan always goes above and beyond, but still seems to surprise us with his thoughtfulness. We hope your dad is doing well and we are so glad that you love your new vehicle. Please do not hesitate to contact any of us if you should need anything. Have a wonderful holiday! Rep: Legend Volkswagen Audi #legendvolkswagen Audi member of the Legend Auto Group #thelegendautogroup

April 06, 2017

Fabulous ! I had a wonderful experience with my sales and service . I bought my last Audi there 5 years ago . I went with the same person who sold me my car the More

by Karma928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Siegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie , dawn in service , Frank Romanelli
Apr 07, 2017 -

Legend Porsche Audi VW responded

Hey Karma928, We are so glad to hear that every experience that you have had here at Legend Audi has been nothing but wonderful! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your weekend & remember to drive safe! Rep: Legend Volkswagen Audi #legendvolkswagen Audi member of the Legend Auto Group #thelegendautogroup

April 05, 2017

Fast, Easy and friendly It was the best experience I've ever had at a dealership. I also feel like I walked away with the best deal. I would everyone recommend to go check th More

by Natl99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Cantor
Apr 06, 2017 -

Legend Porsche Audi VW responded

Hey Nat199! We can't thank you enough for the very kind words and we are so beyond happy to hear that you had such a great experience with your car shopping! We're glad that you walked out with the best deal that you could get. If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Volkswagen Audi #legendvolkswagen Audi member of the Legend Auto Group #thelegendautogroup

March 28, 2017

Quick and easy I was able to get a new car at the price I had set in my head before I walked in with no problems or issues. More

by Hillary08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Cantor
Mar 29, 2017 -

Legend Porsche Audi VW responded

Hi Hillary! We are so happy to hear that we were able to give you the price you were looking for, and that your car buying process was quick and easy! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Volkswagen Audi #legendvolkswagen Audi member of the Legend Auto Group #thelegendautogroup

March 09, 2017

Recall Notice Not Honored We own a VW Rabbit and the brakes had a recent recall. The brakes failed and the car incurred major damage. The damage resulted in the dealership es More

by Vincent P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott and Bill on the dealership level. Rachel and Libby on the regional level.
May 08, 2017 -

Legend Porsche Audi VW responded

Hi Vincent, we understand that you have spoken to both Scott as well as Rachel and Libby on the Regional Volkswagen level. Unfortunately, we as the dealer, our hands are tied and as much as we would love to do whatever we can for you, we are at the mercy of the manufacturer. We are happy to help you reach out again to Rachel and Libby to try and rectify the situation. We are so sorry again, please let us know if there is anything further that we can do for you. Contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

March 06, 2017

Horrific experince I visited the dealership at closing time but I was interested in a used car they had for sale. I spoke with Alan who seemed very nice and he gave me h More

by pam121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alan Cantor, Frank Romanelli
Mar 06, 2017 -

Legend Porsche Audi VW responded

On behalf of us all at Legend VW, we are sorry for the miscommunication that transpired regarding the vehicle you were interested in. We pride ourselves on excellent customer satisfaction and it is disappointing that we dropped the ball this time around. We welcome the feedback whether it be positive or negative, as we can only do better next time and learn from our mistakes. We truly hope you are able to find another vehicle to suit your needs. Rep: Legend Volkswagen #legendvolkswagen member of the Legend Auto Group #thelegendautogroup

Mar 06, 2017 -

pam121 responded

The miscommunication was on the part of the employees from your company. Unfortunately your "sorry" is not genuine as Frank was also rude on the phone.. Too bad you could not respond as quick to my initial inquiry. This is why people buy from craigslist.. but Im sure you don't really care. Alan still has not even had the xxxxx to call me and apologize..he just texted in the morning to say that my car was already sold.. Iwonder who is responding...surely not Alan

Mar 06, 2017 -

Legend Porsche Audi VW responded

I am the Business Development Manager here and I most certainly do care. I can only apologize for my team dropping the ball as I am not privy to what was discussed between Alan, Frank and yourself. It is unfortunate that we were unable to assist you better as it appears you were truly interested in the vehicle and it was sold before you had the chance to get it checked out. I can assure you that upper management also cares and this lack in good customer service will not be taken lightly on our sales floor. Again, we are sorry.

February 21, 2017

Great salesman Mike P Very helpful throughout the whole process, choosing vehicle and any questions about financial concerns were straight forward and honest, the new car i More

by Passat r guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Paskoff
Feb 22, 2017 -

Legend Porsche Audi VW responded

Hey Passat r guy, We are glad to hear that Mike was of such great assistance to you, and that he made the car buying experience so much easier on you! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Volkswagen #legendvolkswagen member of the Legend Auto Group #thelegendautogroup

February 18, 2017

Great experience From beginning to end experience was very professional. I would recommend Charlie to anyone looking to purchase a car . And David did a great job expl More

by Flav41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Johanson, Charles Gore
Feb 21, 2017 -

Legend Porsche Audi VW responded

Hello Flav41, thank you for taking the time to give us your feedback on your experience here at Legend Audi. We're so happy that you were pleased with Charlie's assistance and were happy with David's explanation of payment options! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Audi #legendaudi member of the Legend Auto Group #thelegendautogroup

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