Legend Porsche Audi VW

Dave the associate that helped me was friendly & professional. I got my car back quickly, it works well & it was cleaned. Dave explained to me upon pickup everything that had been done, the warranty professional. I got my car back quickly, it works well & it was cleaned. Dave explained to me upon pickup everything that had been done, the warranty & several other bits of pertinent info about the service. Overall I was satisfied. More

This is the 3rd car purchased from this dealership. Every aspect of the entire car purchase was handled both professionally and courteously. The car was delivered on schedule and I received expert instructio aspect of the entire car purchase was handled both professionally and courteously. The car was delivered on schedule and I received expert instruction on all of the many high tech options available. I really want to thank Charlie Gore for all of his assistance. I am very pleased with the entire experience! More

Michael was very helpful and friendly. He was on time for our appointment and worked with us and gave all his attention to us Thank you very much! our appointment and worked with us and gave all his attention to us Thank you very much! More

I Went in for a software update and received 5 star service. Didnt have to wait to long...The waiting area is nice and comfy . service. Didnt have to wait to long...The waiting area is nice and comfy . More

Great service, on time and professional. Will always go to Audi massapequa for all my service. Most modern and clean facilitt i have ever been to to Audi massapequa for all my service. Most modern and clean facilitt i have ever been to More

Dave was very professional,very personable,and very informative. Happy with the service Would recommend Dave to other Audi owners Thank you Dave Dave is an assets to your company informative. Happy with the service Would recommend Dave to other Audi owners Thank you Dave Dave is an assets to your company More

Second visit to the service department and I had a wonderful experience both time. Very clean and organized. Friendly staff. Work was performed in a timely manner. Came all the way from Brooklyn. wonderful experience both time. Very clean and organized. Friendly staff. Work was performed in a timely manner. Came all the way from Brooklyn. More

Legend Auto.. horrible treatment of a frontline worker!!! I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for worker!!! I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for his vehicle, it is $155 for a “diagnostic,” but this price is then put towards the cost of the repair. I was not given this courteous treatment, and actually was treated in a snyde way by a Cathy and another gentleman. They told me that if I didn’t like it, I could have “taken it or left it.” I disagree with this statement. My car simply needed a new battery, with the light indicator for battery shining on the dashboard. I would assess the situation as pretty open and shut. As well, I was given 3 different price quotes during my calls with your staff between Friday and Saturday. Furthermore, my car needed a jump start to get it to your establishment. Is your staff saying that I should have come and jumped my car out of your lot? So this classy dealership would look like a junkyard... SERIOUSLY? I had no choice but to pay $320 for a simple battery change. The gentleman at the service desk expressed that yes, this is a “fair price” because the service man for VW was alone and had 7 vehicles to work on. It is again, inappropriate to offer me this rationale, as I, a customer, am in no way responsible for the staffing and logistical oversight at Legend Auto. And to think, I was actually looking at the 4 x 4’s in your showroom to accommodate my expanding family. There is literally a snowballs chance in xxxx that I will ever purchase another Audi or VW again in my life. I have driven/ owned a total of 4 Audi’s/ VW’s since the year 2000. I actually haven’t owned any other vehicle in my life, but that ended today. All of my vehicles were from the Smithtown dealership. I will be sure to let them, and corporate for that matter, know they have lost a lifelong customer and will explain my reasoning. I don’t have time for this garbage. You should be ashamed of yourselves. More

Horrible experience. Drove my car home after service and as I pulled into driveway maintenance warning stated put 1 quarter more oil. Had to return to shop! as I pulled into driveway maintenance warning stated put 1 quarter more oil. Had to return to shop! More

Scott and the service department are #1 always go the extra mile. Thanks for the great service And great Professionalism I will recommend anybody to go see Scott and the service team extra mile. Thanks for the great service And great Professionalism I will recommend anybody to go see Scott and the service team More