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Legend Porsche Audi VW

Massapequa , NY

4.8
822 Reviews
Legend Audi / Volkswagen has been proudly serving Long Island for over 30 years. We have built our reputation for outstanding sales and service based on one simple thing, You, the client. Without your business we would not be here.
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5775 Merrick Rd.

Massapequa , NY

11758

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Showing 822 reviews

December 16, 2021

They tell you to drop off the car again to see if the repair is covered under warrantee (they already know it’s not) so they have the car and offer to take $200 off if it Is not covered. They also said More

by rogerramx
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Ladd
Dec 17, 2021 -

Legend Porsche Audi VW responded

Hello Rogerramx, We understand there was some miscommunication during your visit in dropping off Ms. S’s vehicle (name shortened to protect our valued client and car owner). As in many areas of insurance and warranty there are deductibles. With every policy being unique we try to do our best in getting you all the information as quickly as possible, to get you on your way as quickly and efficiently as possible, sometimes we need to call you with that information, it is then of course completely up to you, our valued customer, to decide what you would like to do and we will always respect those wishes and requests. You are always welcome here at Audi Massapequa, and we hope you change your mind and we see you soon. Happy Holidays, and please stay safe and drive safe.

Dec 17, 2021 -

rogerramx responded

You told us $200 would be taken off the repair if it was not covered by Audi. Not true. You should at least refunded the oil change we had done 3 days prior to this repair since you told us it had to be done again. Which manager told you to change the oil knowing it would had to be done again ??

November 24, 2021

Louis was very professional and well educated on all my questions. Car was ready before expected. More

by jmowood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy , Louis Flores Velasquez
Nov 26, 2021 -

Legend Porsche Audi VW responded

Hello Jmowood. Thank you for your fantastic rating! We are happy to hear you had a great experience with Louis. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Auto Group #thelegendautogroup member of the Legend Auto Group #thelegendautogroup

October 23, 2021

My service experience at Legend Audi is as always a pleasant one. My service assistant Cathy gets me in and out quickly. She keeps me updated through out the day and let’s me know as soon as my car is More

by Nagi0001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy, Scott Ladd
Oct 24, 2021 -

Legend Porsche Audi VW responded

Hello. Thank you for your wonderful rating. We are happy to hear you had an fantastic experience with Cathy! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Audi Massapequa #AudiMassapequa member of the Legend Auto Group #thelegendautogroup

October 20, 2021

I have had nothing but a problem each time I bring my car in for service. There is also something that comes up. The most recent time my car had to stay over night was offered no loaner car and they do not s More

by meghan
Customer Service
Recommend Dealer
No
Employees Worked With
Scott Ladd
Oct 21, 2021 -

Legend Porsche Audi VW responded

Hello Meghan. Thank you for reaching out to us, we're always here to listen. Please reach out to us at customercare@legendautogroup.com so we can discuss this further. We look forward to hearing from you. Have a good evening. All the best, Legend Auto Group.

October 01, 2021

Louis was very helpful with gathering info about delivevering a vehicle is was interested in purchasing. More

by wdunc594
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Flores Velasquez
Oct 03, 2021 -

Legend Porsche Audi VW responded

Hello Wdunc594. Thank you for your exceptional rating. We are glad to hear about your wonderful experience with Louis! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group #thelegendautogroup member of the Legend Auto Group #thelegendautogroup

August 12, 2021

Very good experience getting my new Audi A4. Louis was very friendly and accommodating to my well wife and I. Would definitely recommend the dealership to my friends. Thanks Frank More

by Fja413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Flores Velasquez
Aug 19, 2021 -

Legend Porsche Audi VW responded

Fja413, Thank you so much for taking the time out to write us such a lovely review. We are so happy to hear that you love your A4 and that you had a great experience during the buying process. We look forward to seeing you again. Have a wonderful day, be safe and stay well. All the Best Audi Massapequa

August 05, 2021

Great service experience. I was in and out very quickly. The woman at the desk named Pam was great to interact with. I highly recommend them. More

by Patk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam
Aug 19, 2021 -

Legend Porsche Audi VW responded

Hello Park, thank you so much for taking the time out to write us such a lovely review. We are always doing our best to provide quality work at a great speed. We look forward to seeing you again. Have a wonderful day, be safe and stay well. All the best, Legend Auto Group

July 18, 2021

My only criticism is that the wait time for service is too long. 2 hours for an oil change when u get there for 8am is too long. If I hadn’t purchased the service when I bought the car. I would not be More

by DF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know who I worked with
Jul 23, 2021 -

Legend Porsche Audi VW responded

Hello. Thank you for taking the time to leave us a review. We are sorry to hear about your wait time and apologize for the inconvenience . If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup

June 18, 2021

Always a pleasure when dealing with Sean. Took my S7 for a service. Sean gave me a brand new loaner so I didn’t have to wait and was able to get on with my day. He called me with updates multiple times and More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Jul 23, 2021 -

Legend Porsche Audi VW responded

Hello. Thank you for taking the time to leave us an excellent review. We are happy to hear you had such a great experience with Sean. If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup

May 01, 2021

Employees are very friendly and professional They are excellent at sending reminders and follow-ups. Cathy H. is very good at her job. She is always very accommodating. More

by helen grygo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hagan , Scott Ladd
May 10, 2021 -

Legend Porsche Audi VW responded

Hello Helen. Thank you for giving us such a wonderful review. We are glad to hear you had a quick and enjoyable experience with us. We hope to see you again! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup

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