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Legend Porsche Audi VW

Massapequa , NY

4.8
822 Reviews
Legend Audi / Volkswagen has been proudly serving Long Island for over 30 years. We have built our reputation for outstanding sales and service based on one simple thing, You, the client. Without your business we would not be here.
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5775 Merrick Rd.

Massapequa , NY

11758

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Showing 822 reviews

March 30, 2022

Great work, always excellent customer service. They care about the customer and making sure the job is done right and on time. More

by Michael.savitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Ladd
Mar 30, 2022 -

Legend Porsche Audi VW responded

Hello Michael. Thank you for your great rating! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

March 20, 2022

Cathy Hagan provided the best service I have ever experienced at a dealership and whatever was promised she made sure was received. More

by LOUECH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hagan
Mar 20, 2022 -

Legend Porsche Audi VW responded

Hello LOUECH. Thank you for your fantastic rating! We are happy to hear you had a wonderful experience with Cathy. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group #thelegendautogroup member of the Legend Auto Group #thelegendautogroup

March 10, 2022

Dave is the best service advisor! Knowledgeable and professional and very thorough. He makes the whole experience easy. More

by vinrocc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Mar 11, 2022 -

Legend Porsche Audi VW responded

Hello Vinrocc. Thank you for your great rating. We are happy to hear you had a wonderful experience with Dave! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Audi Massapequa #AudiMassapequa member of the Legend Auto Group #thelegendautogroup

March 01, 2022

Audi of Massapequa is Awesome and very helpful . Answered all questions that we had. The waiting period was very short. More

by Carolyn4178
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Maciejewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava, Scott Ladd
Mar 01, 2022 -

Legend Porsche Audi VW responded

Hello Carolyn. Thank you for your wonderful rating. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Audi Massapequa #AudiMassapequa member of the Legend Auto Group #thelegendautogroup

February 28, 2022

I am currently on hold with Corporate. My husband and I have called multiple times in the last week regarding the subpar treatment we have received. While staff is extremely kind, we are More

by BobbyandJamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Ladd
Mar 01, 2022 -

Legend Porsche Audi VW responded

Hello BobbieandJamie, We truly understand your frustrations, as we feel them too. VW allots a certain amount per day for a loaner/rental vehicle, and we have to work within those parameters, if you call VW and they provide more money to you for your particular situation and we have confirmation from them, we again will do whatever we can to get you what you need with what is available. We understand you are in a midsize SUV, and we did everything in our power to get you in that vehicle to keep you in something that could handle your family and lifestyle. The car and chip shortage not only effects everyone with the selling of vehicles, but also limits us in the loaner cars we have available, either from the dealership or from Hertz, it is a global problem and we are all at the mercy of it. We truly wish we could make the part appear for you, but like everything in the world right now, it is backordered. We take no pleasure in keeping you from your vehicle, and would love to return it to you completely repaired, clean, and running as good as it can. Once the part comes in we will work diligently and efficiently to get you your car back so you and your family can drive with safety and ease. We truly appreciate you as our customer and we are doing all that we can with what we are provided with. We look forward to speaking with you soon.

Mar 01, 2022 -

BobbyandJamie responded

This does not solve my problem the midsize SUV does NOT have enough seating for my family needs. I don’t care about the recall. I care about being able to drive a car comparable to the vehicle I lease from you. It’s simple math. I lease a 7-passenger vehicle. You provided me a smaller 5-passenger vehicle. This does NOT meet my needs

Mar 01, 2022 -

BobbyandJamie responded

In addition, to your point of calling VW, we have a case # with Corporate and they said it is the DEALSHIP’S discretion to approve the larger vehicle. This has nothing to do with shortages. It has to do with the $50/day rental contract you have with Hertz and you don’t want to pay the difference in a comparable car to what I lease!!

Mar 01, 2022 -

Legend Porsche Audi VW responded

BobbyamdJamie, As we have stated our hands are tied, we don’t physically have anything to give you, the world is in a vehicle shortage and third rows are quite hard to come by. You have our largest available loaner vehicle. VW will not speak to us on their allotment of funds on your policy, it is a protection of your personal information, you have to call them to see if they will provide you and us with a larger vehicle, if there is even one they have available. Please understand we are doing all we can with what we have. Your car is not available for you at the moment to give back to you safely, and that is our first concern, you and your family's safety. We are truly trying our hardest, to do everything that we can for you, with what we have. We are all at the mercy of the car shortage, chip shortage, employment statuses and trucking; service, sales, parts, all industries and manufacturers are all effected. We do wish we could give you what you want, it is just unavailable. Please if you would like to further discuss email us at customerservice@legendautogroup.com.

Mar 01, 2022 -

BobbyandJamie responded

You are giving me the runaround. Corporate said it is YOUR discretion. Hertz said they CAN give me a bigger car but it costs more!! So you’re not telling the truth here. There IS a car available. You won’t pay for it! Corporate has NOTHING to do with this. We already called. They said they we need to handle this w the dealership. Stop playing the martyr here. We’ve had it.

Mar 01, 2022 -

BobbyandJamie responded

and I emailed that email address and it’s a bogus email. it got kicked back. It just UNREAL

Mar 01, 2022 -

Legend Porsche Audi VW responded

BobbyandJamie, We are unsure where you are calling or have your information from, we have called Hertz several times today and they have zero 7 seater vehicles, no mini vans, nothing. We are on a waiting list for you. We are also unsure why the email didn’t work for you as we have been receiving emails, here is another email address for you customercare@legendautogroup.com, we have just checked both emails and they are in fact working. Let us take this offline so we may help you in a more efficient manner than on the open web so there is no personal information shared. Have a wonderful day and we look forward to hearing from you.

February 19, 2022

The dealership are always courteous to me when I bring my wife’s Q5 and my A6 in for yearly routine services and inspections. I would recommend this dealership to anyone that is looking for an Audi/Porsche More

by Bobcat@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Garcia, Edward Jaffe, Scott Ladd
Feb 20, 2022 -

Legend Porsche Audi VW responded

Hello. Thank you for your fantastic rating. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Audi Massapequa #AudiMassapequa member of the Legend Auto Group #thelegendautogroup

February 05, 2022

The service was cordial since I arrived, they gave me all the facilities to drop off and pick up my car, thank you . More

by Diana Rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Ladd
Feb 06, 2022 -

Legend Porsche Audi VW responded

Hello Diana. Thank you for your great rating! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 27, 2022

Brought it in for a recall they fix the problem wash the car and very courteous More

by Keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Ladd
Jan 27, 2022 -

Legend Porsche Audi VW responded

Hello Keith. Thank you for leaving us a wonderful rating. If there is anything you need, please don't hesitant to reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group #thelegendautogroup member of the Legend Auto Group #thelegendautogroup

January 27, 2022

They have a great service department! Heather is great. They are very professional. Will use them again More

by Kdmathlete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather, Scott Ladd
Jan 28, 2022 -

Legend Porsche Audi VW responded

Hello Kdmathlete. Thank you for your wonderful rating! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 27, 2022

Great service. Quick and friendly. Very knowledgeable. Answered all questions and gave me all possible options. More

by zaro0sta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Maciejewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Paskoff
Jan 27, 2022 -

Legend Porsche Audi VW responded

Hello Zaro0sta. Thank you for leaving us a great rating. If there is anything you need, please don't hesitant to reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group #thelegendautogroup member of the Legend Auto Group #thelegendautogroup

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