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Legend Porsche Audi VW

Massapequa , NY

4.9
684 Reviews
Legend Audi / Volkswagen has been proudly serving Long Island for over 30 years. We have built our reputation for outstanding sales and service based on one simple thing, You, the client. Without your business we would not be here.
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5775 Merrick Rd.

Massapequa , NY

11758

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Showing 684 reviews

July 13, 2015

Great all-around experience What helped is that I knew exactly what I wanted going into the experience, and happened upon Alan Cantor, a well-versed sales agent who happens to sh More

by Conkdonk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Cantor
Jul 14, 2015 -

Legend Porsche Audi VW responded

On behalf of Alan and the whole team here at Legend, thank you for writing this great review! Sometimes the process doesn't move along as fast as we would all like, but in the end we did our best to make you happy. So glad that you had a good experience! Please reach out to us if you should need anything.

June 30, 2015

Sales team great/ Service team bad The service department is a nightmare to deal with.Very unaccommodating and you feel like you are talking to a robot with a bad attitude when you talk More

by randybliss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAWN
June 15, 2015

Buyer beware Do not trust this dealership. I turned in my vw lease for another vw lease and got slapped with a $3100 bill 5 months later. They are misleading and More

by Roch111
Customer Service
Recommend Dealer
No
Employees Worked With
Other Employees : Renee Openshaw
Jun 15, 2015 -

Legend Porsche Audi VW responded

Rochelle, On behalf of Legend VW I would like to say we did everything in our power to lessen the cost due to VW Credit. Please remember that the money due to over mileage and damages is not our responsibility and is owed to VW Credit. My Sales Specialist, Renee, spoke with the representatives there and cut your bill in half. That is something Renee did as a favor as we are not VW Credit, we are a car dealer. If a customer uses more mileage then the lease allows and returns a vehicle with damage we do what we can to assist with the money owed. Renee went above and beyond to assist you to the point of sending a letter regarding the missing key and also to get VW Credit to set up a payment plan for you. We are sorry that our efforts were not sufficient in your eyes.

June 15, 2015

Great place I bought 2 cars from them they are the best Amazon experice . Great customer service great environment deff will go back love there cars will be going More

by Crystalw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 15, 2015 -

Legend Porsche Audi VW responded

Thank you so much for taking the time to review our dealership! We are so happy that you are, and have been pleased with us. Please contact us if you should need anything and we will see you at your next service visit! We look forward to your 3rd car purchase from us as well.

June 10, 2015

Worst service I ever had in 40 yrs of driving Got my car supposedly fixed here.Drove away and next day the problem that was fixed wasnt fixed as I broke down in W. Virginia Called service and spok More

by slim pickens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn and owner MICHAEL SIEGAL
June 07, 2015

Legend Staff & Corporate Provide Unparalleled Service We are now on our FIFTH vehicle from Legend!! When I broke down with my 2012 Tiguan, my immediate thought was that it was going to be a very lengthy, More

by ghussey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Scott, Keith , David Johanson, Alan Cantor
Jun 08, 2015 -

Legend Porsche Audi VW responded

On behalf of the whole team at Legend VW, we thank you for your kind words! We strive to give our customers the family experience and we are so happy that it shined through for you and your family! Enjoy your new vehicle and please let us know if we can do anything to assist you in the furture.

June 01, 2015

Worst service I ever had in 40 yrs of driving Brought car in to have ignition fixed Was called and told good to go.Got stuck next day with same problem.Called dealer and was told by Dawn Scarpinat More

by slim pickens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott service manager Dawn scarpinato Michael Siegel
May 09, 2015

"I'm never going to this place again" They don't even know how to change engine oil whitout brakeing anything "I'm never going to this place again" Don' go to that dealer!!!! More

by peja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
May 11, 2015 -

Legend Porsche Audi VW responded

We are sorry to hear this. Can you please elaborate what the issue is so that we can rectify it? If there is something wrong with your vehicle we are happy to have you bring it back in for a diagnosis.

May 06, 2015

Everything is fine until you leave the lot Service from Brian, who claims to be the owners son, and Sam is great until you sign the contract. First, when me made the deposit we were told we More

by Dissapointed
Customer Service
Recommend Dealer
No
Employees Worked With
May 07, 2015 -

Legend Porsche Audi VW responded

First I would like to say that we are sorry you feel this way. I personally witnessed the rude way that you spoke with our receptionist and I heard with my own ears the way you spoke over my Sales Manager and he most certainly did not curse at you. The additional charge was only for DMV which should not have been a surprise. We do not charge any dealer fees here only collect NYS fees. In addition, the plates you made mention of have been returned as promised we are just waiting on the reciept, which Sam offered to send over to your insurance company. He also offered to rectify any charges if there is an issue. We pride ourselves on good customer service and VW awarded us as an outstanding VW Dealer.

May 20, 2015 -

Dissapointed responded

It's interesting you say you heard the way I spoke to the receptionist, as she told me no one was available at that time to help me since Sam was in the parking lot with another customer. When I asked for help from someone else she said no one was available. So someone must have been lying. I only grew frustrated with her when she refused to get anyone to help me. Also, I must then assume everyone who calls your dealership is on speakerphone of what you're saying is true. Second, Sam most definitely did curse at me, as well as raised his voice. And yes, I did get upset as any customer would when they are being lied to by a company. Sam guaranteed not once, but twice that the reciept would be available, further saying he would personally deliver it to my home. Both times I needed to call the dealership to find out that you were unable to fulfill your guarantee. Therefor, why would I trust or believe him when he offered to fax it to the insurance company. Finally, Brian told us it was the only charge we would pay at the dealership that day. If you are told it's the only charge, any reasonable customer would assume it is the only charge. If there were two charges it should be stated we will be making one payment now, then a second upon signing the contract. Stop trying to push blame back on the consumer and just admit that you are trying to spin this to make it seem like your company fulfilled your promise.

April 28, 2015

Personalised service Service was personal and attentive, team was professional and cordial, as well as patient. We were assisted and advised in a way that was consistent w More

by Giancarlo
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Johanson, Jose Garcia
Apr 28, 2015 -

Legend Porsche Audi VW responded

Thank you Giancarlo! Enjoy the vehicle and please do not hesitate to reach out to us if you should need anything.

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