Legacy Toyota of Dallas

Horrible way to do business, dishonest, and just a waste of time. Let me start by saying that I’m not new to negotiating on cars, but this is the first time having this type of dishonest experience. of time. Let me start by saying that I’m not new to negotiating on cars, but this is the first time having this type of dishonest experience. I worked with Kennya and her manager Ismael. I started the conversation with kennya saying that if they cannot meet my price, that it’s okay and I wouldn’t want to waste our time. (We’d be driving from 3 hours away). She gave me written deal for the price I wanted on the new car and said she was sure they can get me what I wanted for my trade in. (This is after talking with her manager and giving me the written price). I told her again that I don’t want to drive 3 hours and find out that you can’t meet my numbers. She assured me they can. Or else I wouldn’t have made a 3 hour drive with 3 young kids!! Long story short, we get there and they wanted to play their games of how low can we go 🙄. Then managers Ismael and Ricky proceeds to say that they never approved those numbers. Like what?! I’m pretty sure your salesperson got the final numbers for the new car bc you all spoke about it. It’s your dishonest tactics to get us in the door. Then salesperson says, “ I never said we can get those numbers. I said we can get close” Sir, ma’am, I wouldn’t drag my kids 3 hours out and pack all those snacks if I had heard that you can get CLOSE! It’s laughable. I had 2 other dealerships with written deals and I could’ve gone there if you couldn’t make the deal. I’ve had Honest salespersons tell me they can’t meet my numbers. And that is totally fine! Just don’t waste people’s time especially if they are coming from way out of town. We are not perusing and looking to negotiate. We just left because we do not give our business to shady people. Hopefully this helps someone in the future thinking about making the drive out there. More

Prices are high and it took a while. I like the service advisor and place is nice. The waiting room was cold. I like the service advisor and place is nice. The waiting room was cold. More

Appointment made easily, and they were a little busy when I got there, but took care of my car efficiently, and I was back on the road. I got there, but took care of my car efficiently, and I was back on the road. More

La atención del Sr. Francisco García!!! Ha Sido excelente... Y sus vehículos son lo máximo. Gracias. Francisco García!!! Ha Sido excelente... Y sus vehículos son lo máximo. Gracias. More

Cole Lee went above and beyond to get me in and out in time. He sent me a list of things I will be needing done on my vehicle time. He sent me a list of things I will be needing done on my vehicle More

Fantastic dealership. Only one bad service person in over 12 years of relationship. The one we has this service was wonderful. Also spoke with Al about our next vehicle. Only one bad service person in over 12 years of relationship. The one we has this service was wonderful. Also spoke with Al about our next vehicle. More

Will and Colin were excellent to work with and are an asset to this company. asset to this company. More

I would recommend Frontis as he has made each visit easy and with care and interest in making sure my car is road ready. Frontis Green is the best! and with care and interest in making sure my car is road ready. Frontis Green is the best! More

I Would strongly recommend their service department and in particular, Service Manager Frontis Green. They do an outstanding job. in particular, Service Manager Frontis Green. They do an outstanding job. More

Francis was amazing. Dropped off my car over the weekend and it was ready by Monday. Took care of everything that was needed for my vehicle Dropped off my car over the weekend and it was ready by Monday. Took care of everything that was needed for my vehicle More