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Legacy Nissan

London, KY

2.9
99 Reviews

395 Kentucky 192

London, KY

40741

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Showing 99 reviews

February 08, 2018

The worst sale team ever tell you whatever don't trust them The worst sale team ever spent all day up there they will tell you whatever do not thrust them had a truck bought at the sighing they change the price More

by Charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't no
June 20, 2017

Great Experience Just purchased a 2017 Nissan Pathfinder. Our Sales Rep Dustin Hammons was professional and courteous! Austin Hyde in the finance dept. very helpful an More

by Matt Gaines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Hammons, Austin Hyde
August 03, 2016

My car was ready in record time. The service department is excellent and the service manager is one of the best I've seen. I will always depend on this dealership. Friendly and trus More

by Robseky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis, shawn and wes
Dec 30, 2016 -

Legacy Nissan responded

This is great news! I just wish I'd been more prompt in responding. (Long, unnecessary story) At any rate, we appreciate your feedback as well as your business. Since people like you have taken your valuable time to inform our practices, we've been recognized recently as a top 50 service center in the nation. Without your feedback and trust, this wouldn't be possible. Thank you.

July 22, 2016

Awesome dealer!! I recently bought a Lincoln Town Car at Legacy Auto Store in London. I will be 54 years old next month (August) and I have bought many vehicles in my More

by John Hoskins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan North, Kevin Caudill
Dec 30, 2016 -

Legacy Nissan responded

This is so nice to hear! My apologies for not responding sooner. We are always pleased to get such positive feedback. Please don't hesitate to reach out if you ever need anything. —Missy Reid, Communications Director

April 05, 2016

#1 Dealership I have purchased 4 vehicles from Legacy Nissan dealership in the past 6 years, they are always professional and trustworthy! I would not consider goin More

by Charlie1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Smith, Charlotte Creech, Greg Mullins
Dec 30, 2016 -

Legacy Nissan responded

It's always nice to meet another member of our "Four Timer" club. It's nothing official or formal--just a growing group of loyal customers that we're extremely proud to be associated with. Thank you for your business! And, by the way, sorry for the delayed response. I'll spare you my excuse. It's a good one, but it's way too long. :) Missy Reid, Communications Director

February 22, 2016

Honesty is Important I was lied to, finance ran by credit with a hard inquiry when salesman said it would be soft. I know this as I receive emails from my bank when my cre More

by brittbarnett86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Younger, Blond Man -- Can't remember his name
Feb 22, 2016 -

Legacy Nissan responded

We're very sorry about this experience. I hope you'll accept our apologies. Here's what I discovered when I looked into your situation: Just as you've described, your sales person said your credit would be run as a soft inquiry, when in fact it was a hard inquiry. He was wrong and is now embarrassed, but we don't believe he lied. The process we had in place for you aligns with our normal protocol. We appreciate your feedback, as this has been a valuable learning experience for a relatively new employee. I'm very sorry it came at your expense, however, and I certainly hope you'll forgive us. Legacy's owner, Edward Hyde, would be happy to speak with you to clarify anything. Please let me know if you'd like to take me up on that, and I'll arrange a call or meeting. My name is Missy, and I can be reached at mreid@drivelegacy.com. Again, we're very sorry, and we're happy you were able to find vehicle that meets your needs.

January 29, 2016

Great Experience!! Bought a new car from here. Wonderful service all the way around! From the sale person.to having my vehicle serviced. Would highly recommend. I'm one More

by Sawyers.RB123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Missy Reid
Feb 01, 2016 -

Legacy Nissan responded

Excellent news! We appreciate that you took the time to share, and we appreciate your business more than you know. Please reach out if ever you're inspired to do so. We always value your feedback! Thanks again! ~Missy

January 27, 2016

Good Job As Always They were right on the spot ready to help in any way possible, satisfaction in every part of the experience. They were ready to do whatever was nee More

by sarge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Smith, Joe Cain, Charlotte Creech, Austin Hyde
Jan 28, 2016 -

Legacy Nissan responded

You've described perfectly the experience we always strive to provide. Thank you so much for taking the time to share. I'll make sure Jake, Joe, Charlotte and Austin are aware of your kind words. If you ever see that we need to address an issue, don't hesitate to reach out. We value your feedback and your business! Thanks again! ~Missy Reid, Communications Director (mreid@drivelegacy.com)

January 25, 2016

Service Nice and helpful . They was very quick to help and get me back on the road. Found my new truck problems fast and set me up for a follow up appointment More

by Randalreid1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny
Jan 26, 2016 -

Legacy Nissan responded

That's what we like to hear! If you ever experience difficulties or frustrations, please don't hesitate to reach out. After all, our goal is to earn your loyalty for the long-haul. Take care! —Missy Reid, communications director (mreid@drivelegacy.com)

May 29, 2015

Great Deal on 2015 Nissan Pathfinder Beat my local Nissan dealers' price by $3500. Gave me top trade in value for my vehicle. All salespeople were asking if we were being helped. More

by lgm1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
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