Legacy Nissan

We have been coming to Legacy Nissan in London, KY since 2011. We have purchased numerous vehicles through them during that time. We have purchased two used and one new vehicle with them in the last 4 mon 2011. We have purchased numerous vehicles through them during that time. We have purchased two used and one new vehicle with them in the last 4 months. More

This dealership is a joke for sales and service I would recommend to go literally anywhere else. No one can do what they say warrenty work apparently will not get done period they’ll leave your car on the recommend to go literally anywhere else. No one can do what they say warrenty work apparently will not get done period they’ll leave your car on the side of the road for a week before calling with a different story and the ring leader is their sales manager jake who is a useless human being hopefully he treats his wife better but I doubt it her boyfriend probably does though. More

I have been servicing with Legacy Nissan for fifteen years now. The service staff is friendly, knowledgeable, and informative! The waiting area is clean and comfortable; the coffee is good and the restr years now. The service staff is friendly, knowledgeable, and informative! The waiting area is clean and comfortable; the coffee is good and the restrooms are well maintained. I highly recommend this service department! More

My mother got done so bad here and they KNOW it! Jake and Kevin were absolutely awful!!! Thankfully she’s traded elsewhere and is VERY happy with the service and the trade!! I would suggest STAYING Jake and Kevin were absolutely awful!!! Thankfully she’s traded elsewhere and is VERY happy with the service and the trade!! I would suggest STAYING FAR FAR AWAY from this place! She got LIED to so bad!! I would not trade nickels with these guys!! More

Will tell you anything to get you in the door then it all changes from there they need to put there trust back in there team changes from there they need to put there trust back in there team More

MOSTLY NEGATIVE THE GENTLEMEN WHO ANSWERED THE PHONE WAS EXCELLENT, HE IS A PLUS FOR YOUR COMPANY. HOWEVER YOUR PRICING OF VEHICLES IS TERRIBLE. FOR THE WHOLESALE B THE GENTLEMEN WHO ANSWERED THE PHONE WAS EXCELLENT, HE IS A PLUS FOR YOUR COMPANY. HOWEVER YOUR PRICING OF VEHICLES IS TERRIBLE. FOR THE WHOLESALE BUYER More

Salesman Freddy was great. Was lied to about trying to use my bank first!!! Wouldn’t give my keys back then talked down to me like I didn’t know the price of the vehicle I was gonna talk to MY bank about use my bank first!!! Wouldn’t give my keys back then talked down to me like I didn’t know the price of the vehicle I was gonna talk to MY bank about when it was listed online!!! Sale manager is a lying joke on London ,ky More

Stay far away! If I could give 0 stars I most certainly would. I called and spoke to them about a vehicle we wanted to purchase. I explained our ENTIRE situation (ne If I could give 0 stars I most certainly would. I called and spoke to them about a vehicle we wanted to purchase. I explained our ENTIRE situation (negative equity on a trade, what we wanted to keep our payments, & even let them go ahead and run our credit score before we made the trip over. I called 3 separate times to verify EVERYTHING we were asking could be done. We make the 2.5 hour trip just to be told by them that our payments would be $300 more a month then what they had told me on 3 separate occasions they could get it at. I wouldn’t advise anyone to even waste your time going here. They will tell you whatever they want to get you in the dealership, even if you are making a 2.5 hour drive to get there. I guess they thought we would just accept the payment & go on...jokes on them though, we immediately walked out when they told us what we wanted wasn’t doable. More

Unprofessional We purchased our 2017 Nissan Payhfinder two years ago from a different dealership. Along with our vehicle, we purchased the Fidelity Warranty Insuranc We purchased our 2017 Nissan Payhfinder two years ago from a different dealership. Along with our vehicle, we purchased the Fidelity Warranty Insurance program which allows us to take our vehicle to any Nissan dealership and get our oil change and maintenance service at no cost because it's covered under the program. We have successfully used this program at four other Nissan dealerships in multiple states. When attempting to get our oil change at THIS dealership (Legacy Nissan), however, we were haggled and told that the oil change would NOT be covered 100%. We called our original dealer and had the program explained in further detail only to find out that what this experience means is that Legacy Nissan behaves in an unprofessional manner. Legacy refused to operate in the way that other Nissan dealerships operate. We refused to pay the money they were trying to get from us. Do not patron this dealership. They cannot be trusted. More