Legacy Ford of Rosenberg

I brought my car in for service at Legacy. I had a recall notice, and the computer kept restarting and needed to be replaced. During the time they had my vehicle, there was absolutely ZERO com I had a recall notice, and the computer kept restarting and needed to be replaced. During the time they had my vehicle, there was absolutely ZERO communication about my vehicle unless I was calling to track down the agent to ask the status of my vehicle repairs. I was passed off to other agents almost every time I called or came by. They were kind, professional and helpful. My agent was kind and courteous when we interacted but not proactive in any way. If I had not called, my car could have stayed there for a month, and no one would have cared. I was paying for the rental out of pocket for the second week, so it could have been very expensive had I not called them to check on the status. My agent just needs a little coaching when it comes to communication, otherwise, service experience was average. The building was clean and bright. The Enterprise rental office was located inside the dealership, however there was never anyone from Enterprise staff on site when I was there. I had to wait for an hour or more for someone to drive over from another location in Rosenberg and shuttle me over to rent a car. This was very inconvenient and disappointing. It took approximately two weeks for my vehicle to be repaired. The first week it sat waiting in line for repair behind the sale cars taking priority. They started on it the second week it was there. So far, my car has been running since I picked it up, so I have faith that they repaired it correctly. I brought my vehicle in for service hoping to get help from the fleet manager to get appraisals on several of my fleet vehicles. I have 23 vehicles. We need to rotate six of them out of our fleet so we can purchase some new fleet vans. The fleet manager promised he would have the appraisals for me on several occasions. I called weekly for three months to get the appraisals, and he kept promising to get them done for me. I also spoke with another person who represented herself as a fleet manager and also said she would help with the appraisals. When I came in for service, I dropped in to check on the appraisals in person, he told me it wasn't worth his time to do the appraisals, because he nor the appraiser got any value from it, then I offered to pay a fee for the appraisals. At that point, he promised to get them done for me the next day. Of course, another lie, still not done, excuses, excuses. You would think that getting the service business for 17 vehicles would be of some value to the company, but I suppose he would not benefit directly from that. It has been over three months and the insurance for our extra six vehicles each month is more than the value of the vehicles. We cannot sell them until we get the appraisals. Our business is growing, and our fleet vehicles need to be replaced but we cannot do it without getting the existing vehicles off our books. I have been very patient with Legacy through the manager's excuses and personal problems and now have no desire to do business with Legacy Ford at this point. The manager cannot be trusted to follow through with his promises. I will be finding another dealership to service our business. I am truly disappointed in Legacy Ford, partly because of the lack of communication, which can easily be fixed, but mostly because of the dishonest fleet manager, who promised to help me for three months then told me that my business is not worth his time. More

I bought my F-150 from Legacy Ford and had it recalled. I was pleased to find out that their Mobile technician could come to my home and make the repairs. He made the repairs, and a couple of days later, a I was pleased to find out that their Mobile technician could come to my home and make the repairs. He made the repairs, and a couple of days later, an engine warning light came on. The technician gave me his business card with a direct line, and I called him to tell him about the new problem. He said he would be back home in about an hour. After spending about an hour working on the issue, he fixed it! Great job Mobile service I highly recommend them. More

Absolutely horrible. .. Lies and dishonest!! Sold us a truck that needed big repairs right after we bought it. Will never buy from here! .. Lies and dishonest!! Sold us a truck that needed big repairs right after we bought it. Will never buy from here! More

My husband and I recently bought a 2024 Bronco from Legacy Ford in Rosenberg, Texas and really love the staff there. They were so accommodating and willing to go that extra mile to ensure that we were Legacy Ford in Rosenberg, Texas and really love the staff there. They were so accommodating and willing to go that extra mile to ensure that we were 100% happy with our purchase. TJ, our salesman and Aaron the manager were so helpful and informative about different accessories we wanted for our new Bronco. We have big dogs and we were looking for an accessory for the cargo area that would protect the seats from them. Aaron was so helpful and informative on what would better suit our needs. We are truly pleased with the customer service and whole car buying experience we got at Legacy Ford. We will be returning to Legacy Ford to purchase our next new vehicle when the time comes. So many helpful employees to shout out besides Aaron and TJ such as Jesse in accessories and Joe another salesman who was kind enough to help us troubleshoot tow hooks (we got a Bronco Sport and tow hooks do not come standard) and where we could go to get the modifications done to our bumper. More

I can't believe that they would list a car multiple places online for 46400 and yet want to charge me 48890 when I offer to pay full asking price. Just not right. ( Y'ALL BETTER READ THE FINE PRINT ON places online for 46400 and yet want to charge me 48890 when I offer to pay full asking price. Just not right. ( Y'ALL BETTER READ THE FINE PRINT ON THE CONTRACT) Y'all would make customers more happy being straight up and not shady like that. Not one number I have gotten back from any dealership has done that. The advertised price was the actual price. I am disappointed as I really did want it. At 46400 as advertised not 48890. Also the % to be paid for excellent credit before I said yes and after changed almost 3% and a must buy 3 year warranty was added to get the rate I was quoted before saying yes . Just seems shady as well. I don't get it. Shoot people straight and quit wasting people's time. I lost another car I liked wasting 3 days of time on this deal. Buyer beware! 🤬🤬🤬 1  Photo 1 of 2  Photo 2 of 2 More

All they want is your money in the service area. Very poor customer service lance is the worst ever if you have to go there avoid him. Very poor customer service lance is the worst ever if you have to go there avoid him. More

Worst ever lied about truck cheated our son truck had problems they wouldn't fix on 1 rst day manager's are all liars problems they wouldn't fix on 1 rst day manager's are all liars More

This Ford Dealership's Legacy is Dishonesty I had agreed on a price for a used Ford Bronco with a salesperson by phone/text. The salesperson claimed to be away and would confirm the next morning. He then on a price for a used Ford Bronco with a salesperson by phone/text. The salesperson claimed to be away and would confirm the next morning. He then claimed that his manager insisted on a higher price. Reluctantly, I agreed to the higher price. Then, the salesperson said someone at the dealership just "paid a deposit" on the same Bronco. I get it. Broncos are hot right now. But that doesn't justify deceit. Go to a reputable Ford dealer and don't waste your time here like I did. More

We had a great experience with Anthony Artino. He helped my family & I get into our 2017 Ford Explorer. He was welcoming, knowledgeable, & very pleasant. He made the car buying process quick & eas He helped my family & I get into our 2017 Ford Explorer. He was welcoming, knowledgeable, & very pleasant. He made the car buying process quick & easy. I highly recommend Anthony, & will visit him again in the future. I often recommend him to friends & family looking to buy, sell, or trade in their vehicles. Anthony Artino is the man! More

gretlat delaership great service department chris was great in service go to guy in service kept me up to date with the process of fixing my truck thanks legacy byw they have a an awsome deli at the deal great in service go to guy in service kept me up to date with the process of fixing my truck thanks legacy byw they have a an awsome deli at the dealership she makes amazing tacos More