Legacy Chevrolet GMC Waxahachie

On Sunday August 25 I scheduled a service appointment online for Wednesday August 28. In my comments, I let them know that I would need a vehicle to use while mine was left with them. Legacy Chevrolet online for Wednesday August 28. In my comments, I let them know that I would need a vehicle to use while mine was left with them. Legacy Chevrolet never contacted me about the appointment to confirm anything. On Wednesday morning, I took it upon myself to call the service department to make sure I would have a vehicle to return to work in. Just as expected, due to the lack of communication on their part, they told me they did not have a vehicle available for me to use while my vehicle was with them. I had to ask for a supervisor to get an answer about how to set up a service appointment and have a vehicle from Legacy Chevrolet that I could use while mine was in the shop. The supervisor Ali, said they would give me a call back when they had a loaner vehicle available and we could set up service then. Apparently, customer service is not their priority. Unfortunately, I live in a small town and this is the only Chevrolet dealership close to me. I hope to hear back from the service department soon, but they have already missed that expectation once. More

Great experience from start to finish. Aubrey Kincaid has been top notch with all aspects of the sales process. The two salesmen Steven and Brooks were also very helpful through the entire Aubrey Kincaid has been top notch with all aspects of the sales process. The two salesmen Steven and Brooks were also very helpful through the entire process. Financing was seamless as well. More

Mr Hughson is very professional & courteous with me. I m satisfied with there technician s I m satisfied with there technician s More

Edgar in the service department was great to deal with, he kept a line of communication open with me throughout the repair. First dealings with them since the changeover was a little leary but left satisfi he kept a line of communication open with me throughout the repair. First dealings with them since the changeover was a little leary but left satisfied. More

Service department understands what it means to make an appointment and honor an appointment made through courteous and quick service and communication with the customer. appointment and honor an appointment made through courteous and quick service and communication with the customer. More

I had my truck serviced for oil change and tire rotation, that part was done in a reasonable time. But once again my truck was returned to me with hand prints on my door and hood. I was told back in January that part was done in a reasonable time. But once again my truck was returned to me with hand prints on my door and hood. I was told back in January that this would not happen again. I guess the management does not hold true to his word! I'm sure that if you are reading this that you will agree that we all pay good money for our vehicles and not to have them returned from service department with hand prints or anything else that was not on the vehicle when it went in for service. I will NOT be going back to legacy Chevrolet service again, twice is enough. Words of advice, if don't want hand prints left on your vehicle then don't take it to legacy Chevrolet service. More

Emily was fantastic! She made getting my brand new GMC terrain a quick and simple process. Highly recommend coming to see her for your best purchasing experience yet. I’ She made getting my brand new GMC terrain a quick and simple process. Highly recommend coming to see her for your best purchasing experience yet. I’d trust her to sell my kids a car!! More

Emily was awesome! Very helpful and knowledgable. She went out of her way to make sure we were satisfied. Very enjoyable experience! Very helpful and knowledgable. She went out of her way to make sure we were satisfied. Very enjoyable experience! More

We had a wonderful experience with this dealership. Our sales lady, Emily was wonderful. She made sure we stayed informed on all steps during the process. She also made sure we understood all of the fe Our sales lady, Emily was wonderful. She made sure we stayed informed on all steps during the process. She also made sure we understood all of the features of our new 2024 Terrain. I wanted it and they made it happen. We also enjoyed the atmosphere. Everyone was so friendly. It made a huge difference in whether we bought the SUV there or take our business elsewhere. Dustin in the finance office was a pleasure to deal with as well. Great job guys ! We will be back when we are ready for a new truck! More

Very profesional. Got my oil and filter changed and tires rotated in a very timely manner. Very friendly dealership!! Got my oil and filter changed and tires rotated in a very timely manner. Very friendly dealership!! More