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Legacy Chevrolet GMC Waxahachie

Waxahachie, TX

4.3
42 Reviews

1701 U.S. 287 Bypass

Waxahachie, TX

75165

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Showing 42 reviews

November 03, 2024

The staff was friendly and professional. They handled business typical of a car dealership. The experience was hassle free. More

by Cdbaseball73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy, george, Barry Gurley
Nov 04, 2024 -

Legacy Chevrolet GMC Waxahachie responded

Thank you for sharing your stellar rating! Our team works hard to deliver quality service and we're thrilled to hear you enjoyed your visit. We look forward to working together again in the future. Take care! Regards, The Legacy Chevrolet GMC of Waxahachie Team

November 01, 2024

Wonderful experience for my vehicle purchase and a great value. Would highly recommend Legacy Chevrolet, and my Sales Rep Arturo, when considering a vehicle purchase. More

by mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arturo
Nov 04, 2024 -

Legacy Chevrolet GMC Waxahachie responded

Thanks, Mark! We're thrilled to hear you had a wonderful experience with us and appreciate your recommendation. Arturo will be delighted to know he made a positive impact. Enjoy your new vehicle, and we look forward to serving you again in the future! Regards, The Legacy Chevrolet GMC of Waxahachie Team

November 01, 2024

They were very quick no hiding fees. Orlando was amazing always on top of the game. I will recommend to anyone More

by arcelectric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando
Nov 04, 2024 -

Legacy Chevrolet GMC Waxahachie responded

We're thrilled to hear about your positive experience. Orlando truly is a star, and we appreciate your recommendation. Quick service with transparency is what we aim for, and it's great to know we hit the mark! Regards, The Legacy Chevrolet GMC of Waxahachie Team

October 21, 2024

Always easy to schedule appointments, easy to drop off and pickup. Receive text messages throughout service appointment. Always treated with courtesy. More

by gina_childers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Gurley
Oct 22, 2024 -

Legacy Chevrolet GMC Waxahachie responded

Thanks for the fantastic review, Gina! We're thrilled to hear that you find our appointment process easy and appreciate the communication. Our team is dedicated to providing great service, and your feedback means a lot to us! Regards, The Legacy Chevrolet GMC of Waxahachie Team

October 11, 2024

We were immediately greeted by Randy, our sales person. He was extremely helpful in helping us find the right vehicle. We were very impressed by his professionalism, knowledge and friendliness. Made the More

by azdykman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Gurley
Oct 14, 2024 -

Legacy Chevrolet GMC Waxahachie responded

Thanks for the fantastic feedback! We're thrilled to hear that Randy made your experience enjoyable and efficient. Our team takes pride in providing top-notch service, and your kind words validate our efforts. Enjoy your new vehicle, and we look forward to seeing you again! Regards, The Legacy Chevrolet GMC of Waxahachie Team

September 28, 2024

I had an incredibly frustrating experience with this dealership that left me feeling completely disrespected. After negotiating a deal and coming to an agreement, I bought a non-refundable one-way plane More

by Travis N
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
George Reynolds
Oct 01, 2024 -

Legacy Chevrolet GMC Waxahachie responded

Travis, We understand your disappointment, as our Sales Manager, Aubrey discussed with you, we do not hold vehicles but once we agree to figures and the guest is headed our way, then we will hold the vehicle. We were still in the process of negotiating and we sold the vehicle to someone else before you informed us that you were on your way. Should you like any further clarification on this policy, please feel free to contact me directly at 817-675-2042. Regards, Shawn Swenson General Manager sswenson@mylegacychevroletgmc.com

Oct 01, 2024 -

Travis N responded

I don’t think you understand what’s going on here. If George Reynolds has any integrity or the fear of God in his heart, he’ll tell you the truth about our conversations. I have text receipts and ready to share. I confirmed my decision the day before and spoke to him that morning, clearly stating there was no changing my mind and that every thing is already booked and confirmed for me to head over there. Did George tell you I tried to pay for the car in full before heading there? Did he also tell you I confirmed my ETA to him? I bought a non refundable one way plane ticket. He notified me within 10 minutes after we talked saying someone offered asking price, which shows a complete lack of integrity on his part. No one does business like that. If you’re defending this, it just shows you either don’t know what happened or you lack integrity too. This is unacceptable. Additionally, Mr. Aubrey was extremely rude. George Reynolds had to apologize on his behalf because he heard.

September 25, 2024

My salesman Henry was great from start to finish. Detail shop needs to uo their game; my vehicle was a givren a quick wash, that was it. Interior was covered in greasy smudge & fingerprints, no surfa More

by Jacko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Gurley
Sep 26, 2024 -

Legacy Chevrolet GMC Waxahachie responded

Jacko, First off, thank you so much for making the trip to see us. We're extremely grateful for the opportunity to earn your business and we're pleased to see Henry took care of you from start to finish. It is disappointing, however, to learn about the condition of your vehicle when you took delivery and the lack of customer service provided by one of our sales managers. We will be addressing these concerns with our team and should you like to discuss your experience any further, please don't hesitate to contact me directly at 817-675-2042. Hope you had a safe drive home. Regards, Shawn Swenson General Manager sswenson@mylegacychevroletgmc.com

September 21, 2024

Excellent customer service! Edgar and his team are the BEST! In addition to being quick, Edgar checked out a couple of other things for me, and suggested when I should come ba More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
Sep 23, 2024 -

Legacy Chevrolet GMC Waxahachie responded

Thank you, Charlotte! We're thrilled to hear about your positive experience with Edgar and the team. Providing excellent service is our priority, and we're glad they could assist you so well. We appreciate your feedback and look forward to welcoming you back soon! Regards, The Legacy Chevrolet GMC of Waxahachie Team

September 19, 2024

Greeted with smiles and given excellent care in buying our new vehicle. Salesmen were amazing. More

by James_ramey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Reynolds, Chris Bernal and Ryan , Barry Gurley
Sep 23, 2024 -

Legacy Chevrolet GMC Waxahachie responded

James, we’re thrilled to hear about your positive experience! Our team takes pride in providing excellent service, and it’s great to know you felt welcomed and well cared for during your vehicle purchase. Enjoy your new ride! Regards, The Legacy Chevrolet GMC of Waxahachie Team

August 30, 2024

Great customer service throughout from the General Manager on down. Reggie Williams Air Force Command Chief (ret) More

by Reggie Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
General Manager
Sep 03, 2024 -

Legacy Chevrolet GMC Waxahachie responded

Thanks, Reggie! We’re thrilled to hear you had a fantastic experience with our team. Your feedback on our customer service truly motivates us to keep delivering top-notch support. We appreciate your service and look forward to welcoming you back soon! Regards, The Legacy Chevrolet GMC of Waxahachie Team

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