Leesburg Volkswagen

I don't think I've ever received worst customer service at a dealership before. I came up from Orlando (about an hour and a half away) after making an appointment with Anthony two days before to look at a at a dealership before. I came up from Orlando (about an hour and a half away) after making an appointment with Anthony two days before to look at a Certified Pre-owed car that they supposedly had just taken in on a lease return. When I revised at the dealership I waited for around 5 minutes at the front desk while the receptionist spoke to another sales person. Finally someone walked up to the desk and asked if I had been help, and I said that I had an appointment with Anthony. I was told that Anthony is off on Thursdays (mind you, I made an appointment with him on Tuesday). Then the person said he would look me up in their system, and help me. The new person helping me found my information in the system, and then went to get the car that I came to see. The had not been detailed or inspected (which I was told was going to be done by Anthony before I got there for my appointment). Erode the test drive, I asked the sales person about the monster mats for the car that I had a text from Anthony stating that they were in the car. After the text drive, the sales person said that the car didn't come with mats, and that Anthony would have to have gotten permission from a manager in order to give me mats. Now this is a 2019 VW with 6,300 miles being sold as a CPO at a VW dealership that doesn't come mats. So as he went in to check with the manager to see if they can give mats with the car. Brain the sales manager comes over to me to ensure me that they can mail be the mats since the person that did the lease return took the mats out of their old car, and put them in their new car since they didn't have them in stock, and then asked if he could get me numbers on the car. I said I could agree to that, and that we could go over the numbers. When he brought the numbers back to me, I was completely flabbergasted. The price in their website for the car was $29,400, Brian bought back a purchase agreement for close to $37k! Included was a reconditioning fee for $1687 and VW certification fee of $2000. I was told the reconditioning fee was for an oil change, wipers, cabin air filters, and any paint work that would need to be done on the car. So once again, this is a 2019 that had just had the annual service done on it at 5,966 miles at this dealership on the 9th of June 2021 before it was turned back in for its lease return with 6,300 miles on it. At that time I told Brian that I have purchased 16 VW's before, 13 through VW credit, and 5/6 of them being CPO vehicles, and all of my vehicles are serviced at a dealership. So I'm well versed in the maintenance schedule of a VW from brand new. A first or second year service on a VW is less than $300, far less than $1687, and they are done in 10k mile/ 1 year increments. Also most dealerships are nit doing CPOs on VW's made after 2018 with low miles, because it only adds on an additional 12 months/ 12k miles to the already 6 year/72k mile factory warranty. They are saying that it isn't worth the additional $1400 to certify the car through VW, that's right $1400, not $2000! Needless to say, I didn't feel like getting screwed that day after driving an hour and a half to come up there. DO NOT PURCHASE A VEHICLE THROUGH THEM! More

So professional and down to earth! Very clean and customer service is second to none! customer service is second to none! More

Anthony was amazing. We have bought two cars from him and sent my sister to him as well. He is down to earth and very kind! Not pushy at all! It’s a breath of fresh air in the car world to have dealer that d sent my sister to him as well. He is down to earth and very kind! Not pushy at all! It’s a breath of fresh air in the car world to have dealer that doesn’t beat you down! When this lease is up I’ll be back for another! Thank you Anthony and thank Leesburg VW! More

Anthony is one of the best people I have worked with while buying a car. He is easy to talk to, kind, trustworthy and funny. He also really worked with me and got me what I needed. I honestly don’t want while buying a car. He is easy to talk to, kind, trustworthy and funny. He also really worked with me and got me what I needed. I honestly don’t want to work with anyone else in the future when dealing with car stuff. More

Bought a pre owned VW from Anthony last week. Super happy with my experience and level of customer service! Will definitely recommend him and Leesburg VW to anyone! with my experience and level of customer service! Will definitely recommend him and Leesburg VW to anyone! More

I loved my experience. I drove from Tampa for our new VW and what an amazing place! The staff was amazing! Anthony was exceptional! Honestly the most genuine car sales person I have ever worked with. I have and what an amazing place! The staff was amazing! Anthony was exceptional! Honestly the most genuine car sales person I have ever worked with. I have been buying cars for 40+ years and I think this place tops the charts for my wife an I! Carlos was the manager working with us and Dave did our financing. Such a breeze! More

I had a great experience with Anthony! He’s very like able and a good people person, I was extremely satisfied with the car i purchased. able and a good people person, I was extremely satisfied with the car i purchased. More

Such an amazing salesman. So kind and listened to everything I wanted! everything I wanted! More

Brian , Cheri , and Jeff were great . Got us a great deal on a certified car. Polite , professional, smooth process . Thanks ! on a certified car. Polite , professional, smooth process . Thanks ! More

Amazing service and vehicle. Great price for the 2011 Ford Fusion. Sales was all awesome, friendly and knowledgeable about what we needed and answered all the questions I had. Ford Fusion. Sales was all awesome, friendly and knowledgeable about what we needed and answered all the questions I had. More