Leesburg Volkswagen

I had an awesome experience today while purchasing my car. Great experience, great people. Very happy with my salesman G-Quan and the GM Richard car. Great experience, great people. Very happy with my salesman G-Quan and the GM Richard More

I'm extremely happy with my new VW Tiguan and my purchase experience at Leesburg VW. G-Quan is an awesome salesman! He's personable, knowledgeable, and he listened when I told him what I wanted in a vehicle. experience at Leesburg VW. G-Quan is an awesome salesman! He's personable, knowledgeable, and he listened when I told him what I wanted in a vehicle. I really appreciated the extra help he provided with setting up Andriod Auto. More

By far the best service we have had in a long time (even drove an hour to purchase my VW Alltrack). G-Quan Booker is nothing but amazing and made my purchase so easy and great customer service. drove an hour to purchase my VW Alltrack). G-Quan Booker is nothing but amazing and made my purchase so easy and great customer service. More

Horrible experience with service dept. Bought 2021 Atlas and paid for running boards. Scheduled installation three weeks out on a Saturday due to not being in stock. Told it would take about 4 hours to ins and paid for running boards. Scheduled installation three weeks out on a Saturday due to not being in stock. Told it would take about 4 hours to install. Asked if we could have service car as we were driving up from Tampa.We were told we could not so we drove up in two cars. Stayed in town for lunch and shopped. Came back four hours later to be told car needed additional two hours as tech didn't realize plastic needed to come off car. We were also asked if we could come back on Monday and pick up or they would drop off. Not an option as car is needed for work. Wife and I left again for two hours. At two hour mark service called (this time) asking for another Hour. 7 hours after dropping off car came back and had to wait another 45 minutes. We also asked the car be detailed as part of the service. It was late there was no one left to take care of car. Poor service guy washed car and vacuumed front seat but missed everything else. 10 hours of my saturday wasted for running boards. Complete failure on so many levels. Of note, I left message with service manager after having asked the two service people to have him call me. No call back or follow up. As a result, I will not be having my car serviced there again nor would I recommend buying there unless you live local and can leave your car for a day. More

It was great working with Richie, very attentive and welcoming , would buy from this location again . Thank you everyone who helped in getting this car welcoming , would buy from this location again . Thank you everyone who helped in getting this car More

Quick and painless! All staff were very helpful and made the process much easier. They were very attentive and made the first time process of purchasing a car simple the process much easier. They were very attentive and made the first time process of purchasing a car simple More

Going in, I knew exactly what I wanted and Anthony delivered. I live over 1.5 hours away from the dealership but Anthony made the entire transaction seamless by having the car ready to take for a spin delivered. I live over 1.5 hours away from the dealership but Anthony made the entire transaction seamless by having the car ready to take for a spin and all of the paperwork ready to sign. I was at the dealership less than an hour. Professional, efficient, and knowledgeable- Anthony is who you want to work with for your car buying experience. More

Very professional easy to talk to and works with you diligently. Definitely satisfied with my purchase of my Tiguan. I’m referring friends and family Thank you again! diligently. Definitely satisfied with my purchase of my Tiguan. I’m referring friends and family Thank you again! More

Anthony was super patient and a great listener! He understood our needs and proposed several options for our particular situation. Which made the experience of purchasing much more easier. Thanks understood our needs and proposed several options for our particular situation. Which made the experience of purchasing much more easier. Thanks again for everything Anthony! More

I don't think I've ever received worst customer service at a dealership before. I came up from Orlando (about an hour and a half away) after making an appointment with Anthony two days before to look at a at a dealership before. I came up from Orlando (about an hour and a half away) after making an appointment with Anthony two days before to look at a Certified Pre-owed car that they supposedly had just taken in on a lease return. When I revised at the dealership I waited for around 5 minutes at the front desk while the receptionist spoke to another sales person. Finally someone walked up to the desk and asked if I had been help, and I said that I had an appointment with Anthony. I was told that Anthony is off on Thursdays (mind you, I made an appointment with him on Tuesday). Then the person said he would look me up in their system, and help me. The new person helping me found my information in the system, and then went to get the car that I came to see. The had not been detailed or inspected (which I was told was going to be done by Anthony before I got there for my appointment). Erode the test drive, I asked the sales person about the monster mats for the car that I had a text from Anthony stating that they were in the car. After the text drive, the sales person said that the car didn't come with mats, and that Anthony would have to have gotten permission from a manager in order to give me mats. Now this is a 2019 VW with 6,300 miles being sold as a CPO at a VW dealership that doesn't come mats. So as he went in to check with the manager to see if they can give mats with the car. Brain the sales manager comes over to me to ensure me that they can mail be the mats since the person that did the lease return took the mats out of their old car, and put them in their new car since they didn't have them in stock, and then asked if he could get me numbers on the car. I said I could agree to that, and that we could go over the numbers. When he brought the numbers back to me, I was completely flabbergasted. The price in their website for the car was $29,400, Brian bought back a purchase agreement for close to $37k! Included was a reconditioning fee for $1687 and VW certification fee of $2000. I was told the reconditioning fee was for an oil change, wipers, cabin air filters, and any paint work that would need to be done on the car. So once again, this is a 2019 that had just had the annual service done on it at 5,966 miles at this dealership on the 9th of June 2021 before it was turned back in for its lease return with 6,300 miles on it. At that time I told Brian that I have purchased 16 VW's before, 13 through VW credit, and 5/6 of them being CPO vehicles, and all of my vehicles are serviced at a dealership. So I'm well versed in the maintenance schedule of a VW from brand new. A first or second year service on a VW is less than $300, far less than $1687, and they are done in 10k mile/ 1 year increments. Also most dealerships are nit doing CPOs on VW's made after 2018 with low miles, because it only adds on an additional 12 months/ 12k miles to the already 6 year/72k mile factory warranty. They are saying that it isn't worth the additional $1400 to certify the car through VW, that's right $1400, not $2000! Needless to say, I didn't feel like getting screwed that day after driving an hour and a half to come up there. DO NOT PURCHASE A VEHICLE THROUGH THEM! More