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Leesburg Volkswagen

Leesburg, FL

Overview
Employees
Reviews
Vehicles
4.4
736 Reviews
Home of the Exclusive Nationwide Lifetime Warranty At Leesburg Volkswagen, we make it easy to buy or lease a new VW model or to schedule Volkswagen service. Visit our Volkswagen dealership in Leesburg, FL, today for hassle-free Volkswagen sales, service and auto financing! At Leesburg VW, We strive to deliver the VIP sales & service experience for each customer. We listen to what our customers have to say, as we strive to be a place to have a great experience when car shopping. Even online we manage to be a full-service dealership. Looking for a price quote? We can do that. Want to order parts? Not a problem. Need to make a service appointment? Yep, we can do that here, too. Of course, we always love to put a face to a name, so check out our business hours and directions if you’d like to visit in person or visit us online at www.leesburgvw.com
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9105 U.S. 441

Leesburg, FL

34788

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Showing 736 reviews

September 02, 2025

I notice on the bad reviews Jenkins doesn't try to remedy the situation guess they dont care More

by markblodgett62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

markblodgett62 responded

I definitely did not withhold any information, i mentioned other car loans ,that i purchased for my children ,and they are all in good standings,my complaint is that your sales team and myself concluded a purchase agreement with a handshake and then altered said agreement. Please lets not lie and try to divert blame.I have already purchased another vehicle ,and without any smoke and mirrors

Sep 03, 2025 -

markblodgett62 responded

Very shameful dealership practices

Sep 03, 2025 -

Leesburg Volkswagen responded

Mark, I assure you, we are not diverting blame, just explaining one of the reasons the terms had to be changed with your particular situation. The vehicle you were attempting to purchase, was not appropriate for the budget you were requesting, especially with the additional circumstances mentioned above. In addition to that, as is standard in the car industry, our deals are not allowed to be finalized without signatures on contracts. Your handshake is a commitment to our sales specialist, that should they be able to commit the banks at your agreed to price for the vehicle, that the deal will be able to move forward and finalized. A deal is never finalized with a handshake in today's car industry. As previously stated, when submitted to the bank, the down payment became requested to obtain the approval for the monthly price you were looking for. You chose not to move forward with the bank's rebuttal offer, which we respected. We are not attempting to do anything shady and would like to be as transparent about the process as can be. Also, to be clear, mentioning how you were able to help with your children's purchases and providing full details about those loans, are two different things which can also affect the information my team is using to provide you information in regard to the purchase. The best way for us, the dealership, to provide the information to you, the customer, is for us to have the details of everything to provide you with the most accurate information for you to then be able make the most informed decision in regard to your purchase. I hope this helps clear up any confusion. As I have stated, I am happy to discuss this further with you to provide answers to any misunderstandings. Thank you for the opportunity to resolve this for you.-Donna Marie

August 29, 2025

Very disappointed in this dealership sales staff have bought a car from them a year ago make a long story short made a deal with them on a car shook the salesman's hand and then they came back with a tot More

by markblodgett62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn
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Aug 31, 2025 -

markblodgett62 responded

Your sales and finance staff need to exhibit something called integrity and transparency

Sep 03, 2025 -

Leesburg Volkswagen responded

Good morning Mark, I want to apologize on the delay in response, as I was out of the office. Upon my return I wanted to gather more information about the situation to be able to provide a proper response for you, as our goal is to always resolve any conflict with our store with the end goal of creating a satisfied customer. Now I understand that you had come to a potential agreement with our sales staff on a vehicle that met your needs, however, upon submission for the loan from the bank it was determined that you could not be approved. The lack of transparency coming from you referring to the withheld information of the 5 auto loans you had recently opened, too recently to allow a banks approval outside of the one requiring $1000.00 down which you declined. While my team will always fight for the customer, we are only able to provide information based on the information provided to us. Had you informed us of the previous auto loans, we would have been happy to adjust the information accordingly for you. My team did provide that information though once it was obtained and do apologize, we were not able to come to a more comfortable agreement with you. Thank you so much for your understanding and I will be happy to discuss this further with you at any time you are available to do so. Feel free to stop by our call me, the Customer Relations Manager Donna Marie, at 352-360-7160. I look forward to discussing this with you at that time.

August 04, 2025

Stephen was amazing he helped me get my dream car! He’s very knowledgeable about Volkswagen. More

by aadcock205
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Marie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Picou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Helms
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Aug 05, 2025 -

Leesburg Volkswagen responded

Thank you for your kind words about us at Leesburg Volkswagen! We're so glad to hear that our Sales Team helped you get your dream car and made the experience such a positive one. Enjoy every mile in your new vehicle!

July 06, 2025

We have purchased several vehicles from this dealership and have never been disappointed with them. More

by Mare51649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Snead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Picou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2025

Very knowledgeable and helpful every time I visit . Customer service is amazing and he’s very patient and has a knack for detail. More

by Sheribyrd4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lagares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2025 -

Leesburg Volkswagen responded

Thank you for recognizing our team's attention to detail. Leesburg Volkswagen appreciates your kind words and continued trust.

May 12, 2025

I recently bought a 2019 Honda Civic LX from Leesburg Volkswagen, and while the car itself has been fine, the overall experience wasn’t great. They only dropped the price by $300—from $16,700 to $16,4 More

by Miac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
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April 07, 2025

Was happy when I bought my vehicle there had a rear brake problem on my Jetta spoke with the service advisor Volkswagen had extended the brake warranty to $24,000 Mi obviously they knew they had a problem th More

by markblodgett62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heath Hafenstine
1.0
This rating includes all reviews, with more weight given to recent reviews.
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March 02, 2025

Fredrick’s was a joy to deal with, she made the whole experience very pleasant. She was knowledgeable about the car. Answered all our questions Also Angel and Gerry were great. Thank you! More

by Lucie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fredrick- sales, and Gerry- finance
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Mar 10, 2025 -

Leesburg Volkswagen responded

We're privileged to have provided you with a pleasant experience. Thank you for your review.

February 07, 2025

The service was fantastic and I am very satisfied with the car Fredricka stump, jean tullus, Vince Helmes More

by Nanciot65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean Tullus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : fredricka stump
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Feb 08, 2025 -

Leesburg Volkswagen responded

We are so excited to hear about your positive experience. Thank you for sharing your feedback with us, it is greatly appreciated.

October 08, 2024

Whenever I bring my car there for service it always has to go back the next day. It's never fixed correctly. 3 times it's been there and 3 times it's gone back each time the charge was at 1200.00 or more. More

by cherie239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed in service , Christie Cook
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