Leesburg Auto Imports

I am very disappointed with the lack of response on fulfilling a commitment. I purchased a case in March 2023, and they had several items to repair/replace as part of the transaction. One tire was re fulfilling a commitment. I purchased a case in March 2023, and they had several items to repair/replace as part of the transaction. One tire was required to be replaced. After 50 emails and over 100 attempted phone calls, The bad tire is STILL not ordered. There have been other issues, such as sending my bill of sale and title over 75 days after the transaction. They don't respond to emails or pick up the phone. I recommend not using their services. More

⚠️⚠️⚠️BUYERS BEWARE AND CONDUCT BUSINESS AT YOUR OWN RISK ⚠️⚠️⚠️ THEIR ACCREDITATION WAS REVOKED FROM BBB....6/27/23 (it wasn't updated when we looked) one star is way too many and nice ....🚫🚫🚫🚫ta RISK ⚠️⚠️⚠️ THEIR ACCREDITATION WAS REVOKED FROM BBB....6/27/23 (it wasn't updated when we looked) one star is way too many and nice ....🚫🚫🚫🚫take heed to the negative reviews!!! 🚫🚫🚫I wish we did..we purchased a Mercedes Benz GL 350 that we thought was a good deal on 7/14/23 only for the check engine light to come on twice in less than 24hrs of pick up 7/17!! We even offered to get the parts needed if the car can be put in running condition and there arent any issues ..however they didn't even do the BARE minimum oil change before selling the car. It was a very stressful 2 days..they lied about the mileage..as well as well as doing maintenance on the car but that is our fault because we didn't check when we test drove the car cause you know people's word should actually mean something...we tried to cancel the sale with our bank however they quickly cashed the check..so understand if you are banking with NFCU they were put on the dealer blocked list and you will be asked to consider a different dealership...now we have a 14k car note for a car that is not safe to put on the road and cannot pass VA inspection or is even drivable... I just praise God for the means to take care of it and it is an expensive lesson learned.. .thanks for nothing Lori and Leesburg Auto...I filed a complaint with the VA dealer board and will be sending all the receipts and text so that no one else is put in a situation like ours More

la peor estafa que puedes encontrar please don’t go there engañadores profesionales subió el precio del carro en más de 12,000 there engañadores profesionales subió el precio del carro en más de 12,000 More

If a 0 was possible that would be great! ! They are nothing but BIG TIME SCAMERS Dont buy or waist your money here! They steal your money and then dont hold there self responsible of their ! They are nothing but BIG TIME SCAMERS Dont buy or waist your money here! They steal your money and then dont hold there self responsible of their actions. They sold me a car that said one price at the ebd when I got my first statement its was double that price! Then they said thats it its your car now! Please dont go read all the reviews first! More

Yes, I wish I knew then what I know now. I feel like we were conned! Yes, the list price did go up $3000 at the dealership desk as mentioned by another unhappy customer. We even had our own I feel like we were conned! Yes, the list price did go up $3000 at the dealership desk as mentioned by another unhappy customer. We even had our own financing for the amount listed on the website but because $3000 was tacked on we were coerced into using their finance company. Very upset we were sold a car with No Oil in the engine. We drove off of the lot, went about 25 miles and the car display let us know there was no oil in the car. There we were stuck on the side of the road with this newly purchased BMW that had no oil inside. We drove my car to go get oil to put inside of the BMW so that we could make it home because at this point the dealership was closed and we were forced to remove the car from the highway due to the towing sticker we received during the time it took to go find oil. There sits the car in our yard unable to be driven because it has diminished power due to whatever errors occurred not having oil inside the engine. This happened June 10, 2023. We still have not gotten any clear resolve from Lori. When she was first told about the situation she said she would schedule an oil change. I don't think she understood the severe nature of the issue nor did she even try to correct it right away. We are beyond an oil change we are talking a possible engine failure. So who can I speak with that is above Lori who will genuinely care and help? Because we are definitely not feeling the love right now. More

Fraud all the way. Lying about the car price, coming up with extra charges of almost 3700 $ for a PDI but don't show any paperwork or receit about that!!! Making home d Lying about the car price, coming up with extra charges of almost 3700 $ for a PDI but don't show any paperwork or receit about that!!! Making home delivery and let you sign all papers in a rush. Then lying about something is not right on the loan, taking all the papers away, not leaving copies. After calling dozens off times and being in the dealership in Leesburg several times after almost 4 weeks handing over some copies and then they charged an extra 3700 $. Fraud all the way. Stay away. DON'T buy anything there. More

Took my down payment, then upped the price of the car an extra $3.5k than the listing price. I asked the finance manager about it, and she said it just looked like that, and that extra $3.5k was the total p extra $3.5k than the listing price. I asked the finance manager about it, and she said it just looked like that, and that extra $3.5k was the total price with fees. I asked to see the contract before signing any paperwork, because something sounded off. The price of the car had went up even more on the contract, and she included some extra fees that we never discussed previously (a $4100 service contract). to an extra $9.5k. When asked what the extra charges were, finance manager was unable to give me a real explanation, saying things like “It just looks like that” or “This is the only contract I have”. I asked for my down payment back because I felt like they were being dishonest with me. I was told they don’t do refunds, even though I hadn’t signed anything and was not interested in the vehicle anymore since they changed the original terms so drastically. Very unprofessional and they will try to rob you. More

Lori with the finance department was very professional and got me in and out of the business office quickly. and got me in and out of the business office quickly. More

Got a completely different price from salesman at time of deposit several thousand higher claimed I wasn’t trading in a car or financing, spoke with him 2 days earlier got price he then claimed he never spo deposit several thousand higher claimed I wasn’t trading in a car or financing, spoke with him 2 days earlier got price he then claimed he never spoke to me! More

DO NOT BUY ANY CARS AT THIS PLACE! !!! Bought a 2015 ford focus about 2 weeks ago for my teenage daughter from Mr. William and Mike at the Sterling location and after 30 minutes of driv !!! Bought a 2015 ford focus about 2 weeks ago for my teenage daughter from Mr. William and Mike at the Sterling location and after 30 minutes of driving home, the engine light comes on and guess what... the transmission control module is "mysteriously" faulty and on top of this, I can't pass emission (because strangely they don't do emissions...I wonder why) which means I can't even get tags .. so here I am with a non-drivable car, with no tags, waiting on this transmission which Ford told me takes about 8 months to receive right now...Called the Sterling location as well as their other location Leesburg Auto Import many times to speak with William or anybody for that matter to see whether they would give me my money back or offer me a loaner in the meantime but nothing!! Apparently, none is ever available !! To say that I am disgusted with the dishonesty and the lack of respect and care for their customers is an understatement...Please don't be fooled like me by their initial good manners, because that will all disappear once you leave their lot, they do not care about anyone except for the money!!! More