Lee's Summit Subaru

Waste of time. Put down a deposit for a car after negotiating a price and options -- they agreed to match another quote. One month later they had the vehicle and tol Put down a deposit for a car after negotiating a price and options -- they agreed to match another quote. One month later they had the vehicle and told me I could come down and pay for it. Vehicle they were trying to sell me didn't have any of the extra options I negotiated on the spec/pricing sheet. (around 1000$ in options extra) The salesman then disappeared into the management office for 10 minutes and came back stating that this was "normal" (????) and the parts were on backorder. They never mentioned this until I asked. Cancelled the deal and walked out. Overall a complete waste of my time. I'll give them the benefit of the doubt and assume they made a bunch of mistakes here due to time pressure or this was a large misunderstanding, but we had a negotiated price and options list clearly confirmed via e-mail. Salesman claimed he was unaware of this negotiation/e-mail. If you're going to deliver a different car than requested, you need to confirm that with the customer. No apologies from them but they did refund my deposit without complaint. I will avoid this dealership in the future. Left a very bad taste in my mouth regarding the entire Subaru brand. More

What A Relief I hate looking for a new car! Especially when I have to do it on my own, no one to bounce information off of or get opinions from. Car sells men/wom I hate looking for a new car! Especially when I have to do it on my own, no one to bounce information off of or get opinions from. Car sells men/women are know to be the quit savvy with their words and your BFF until you take the keys and drive off, right? Well let me tell you I met the one and maybe only car salesman that does not measure up to are preconceived notions. I drove 45 minutes out of my way to meet with this wonderful man. He took me under his wing even though he is old enough to be my son and walked that lot over and over until we came up with the right car "Legacy" and he fought to get me the right price. I feel like I made the deal of the century at Lee's Summit Subaru with Cameron Smith. I bought the car in late September and still call, email him with questions and he is still my friend even though I have long since driving the car off the lot, I will never hate looking for a new car again as long as Cameron and Subaru are I my corner. More

True definition of dishonesty We did a test drive at Lees Summit Subaru. Afterwards, we recieved lits of spam emails from the sales department. One, of which, advertised that they We did a test drive at Lees Summit Subaru. Afterwards, we recieved lits of spam emails from the sales department. One, of which, advertised that they would beat any competitors price by $500, if they had the vehicle in stock. I checked thier online inventory, and confirmed that they did have the car in stock. I contacted Daniel via email, and asked him if they would honor the offer they advertised in the ad. He responded"absolutely". I was contacted by Beth the next morning, who verbally confirmed the deal and asked when I could come in. I was not in town, so I set an appointment for the following Friday. During the time between my correspondence with Lees Summit Subaru, and my appointment, the matching car fron thier online inventory was removed. I arrived at the time of my appointment. I had to get another emoloyee to find Daniel. Daniel did not have any paperwork prepaired. He then went to his sales manager, and came back with the EXACT offer I asked him to beat, and even had the audacity to tell me the $500 off the quote was applied. When I pointed out to hin it was not, he acted surprised and went back to his sales manager. Daniel then informed us they could not honor the verbal agreement because the car was not in stock. I got up and left. One week later I was contacted by Paul, the internet sales rep, and was asked how the numbers looked on the price they had offered. I informed him of what happened, that we had purchased a Subaru fron someone else, and that I would be posting my feedback on the internet. More

Sell You a Car, than Ignore You We purchased a 2016 Forester and went through all the steps required to buy the car. I explicitly stated what I wanted (which was not to be goaded in We purchased a 2016 Forester and went through all the steps required to buy the car. I explicitly stated what I wanted (which was not to be goaded into buying all the "extras" the finance people want to sell you) and said what I wanted in the deal. Got the usual run around that we would still have to sit down with finance, and as expected, got the hard sell on buying an extended warranty. I stated I didn't like what was going on, left to cool off and came back to the dealership. Talked to the salesman and sales manager, who gave lip service to what had happened, then sent me back in the the finance guy who all of a sudden cut the warranty down to less than half his original offer. My biggest complaint with this dealership is no one EVER returns phone calls, unless you become a pest. I'm still looking for the paperwork that further explains the warranty. Very poor follow through!! More

Inept from top to bottom Before I explain my experience with Lee Summit Subaru of Kansas City let me first tell you the circumstances of our situation. A situation which we ex Before I explain my experience with Lee Summit Subaru of Kansas City let me first tell you the circumstances of our situation. A situation which we explained very clearly to the people we dealt with at the dealership. My wife is in the army and was stationed at Fort Leavenworth, Kansas. She had just gotten her orders and was to report to Fort Drum, NY in just under two weeks from the day we set foot in the dealership. At that point we had not decided on whether or not to buy the car in Kansas or wait until later. The Lee Summit dealership happened to have exactly the car we were looking for on the lot and offered us a reasonably good deal. We were aware that there had been a recall on the 2016 Outbacks that we were looking at but were told by the salesman that this one had not been subject to the recall. This is the series of events that followed; Literally moments after we finished signing the paperwork that gave us possession of the car the salesman came into the finance office and informed us that he had just run the VIN again and that the car was in fact due to be repaired for the recall issue. We asked how long that takes and he said that the repair takes about an hour, which would have been fine. He then says that they don’t have the parts on hand and they are waiting for a shipment any day now. We say OK, when can we have our car? Because, as we told him, we are on a somewhat tight schedule though we could wait a few days. He said he would let me know the next day. I got no call. I got no call the day after that either, so I called him and he said they still didn’t have the parts but he would let me know. I waited another day and a half and received no call. So I called but couldn’t get him on the phone so the receptionist put me through to the repair department. They told me that they had no record of my car, had no idea what I was talking about. After putting me on hold and presumably going and finding someone in sales he told me that they had parts for some cars but that we were 13th in line for the repair and they didn’t have that many parts on hand and wasn’t sure when they would get more. I waited another day and called back, this time talking to the sales manager and told him that if we didn’t have our car that we were going to have to drive the loaner to NY and possibly to WA since my wife was immediately deploying and I was going to WA for the summer. I really didn’t want to drive the loaner and deal with whatever complications that would entail. It seemed logical to me that since everyone whose car was in line for the recall also had a loaner that they would not be too put out if they bumped us up in line because of the circumstances. That didn’t happen and we ended up having to drive the loaner to NY. Eventually, and after several more phone calls that I had to make to the Sales Manager rather than him keeping us informed, our car was ready to be shipped. At this point he basically washed his hands of the situation, telling me that he had handed off the information to the shipping company and to just deal with them. The shipping company told me we would have the car in about three days which was reasonable. Three days later I hadn’t heard anything so I called and they said that they hadn’t even picked the car up yet. Once they did finally ship the car the person in charge of the company told me he had no idea where the car was or when it would be delivered and gave me the number of the driver. He also initially said that they would drop our car off one day and send a different driver to pick up the loaner. This made no sense for several reasons, but eventually they worked it out. The driver was the only person in this whole process who was remotely helpful and responsive. He said that he didn’t know why they had told me three days back then but that it would still be several days before he made it to us and that he would try to arrange his schedule to get it there quicker and keep us up to date, both of which he did and I greatly appreciated. So in all, once we finally did get our car, it had been over a month since we had purchased it. Which means that the temporary tag had expired. Which leads me to another detail: apparently we had failed to initial something on the original paperwork which was something the sales department needed. To register the car we needed the certificate of origin which the dealership didn’t have but knew we needed before we left their shop. They overnighted the paperwork to be initialed but neglected to send the certificate of origin. So that was a couple more days of waiting before we could register the car. In the meantime it was time for her to deploy and for me to drive cross country. Without plates. Thankfully the delivery driver suggested putting the dealer plates from the loaner car on until we got the official ones. Moving, preparing for deployment and buying a new car are all stressful events on their own. Doing them all at once even more so, but under normal circumstances it wouldn’t be so bad. The Lee Summit dealership made this process immeasurably more stressful, frustrating and difficult through what seems to be ineptitude at every level. This whole situation could have been avoided by simply bumping us up in line for repair. I would have had very little effect on the other customers who live in the area and had loaner cars. I can’t begin to tell you how happy I am that we don’t live in that area and have to deal with them any further. We love our new car, now that we finally have it, but would never recommend anyone purchase a car from that dealership. More

Needed a car with A/C quick We had been looking for just a week for a reasonable priced car that was reliable and with low milage. Once we found it online we did our research an We had been looking for just a week for a reasonable priced car that was reliable and with low milage. Once we found it online we did our research and then headed to the dealership. The Steve with sales was great. Brought the car out for us to look at and we did a quick test drive. The price was right in our budget and with the car still under warranty we knew it was the one we wanted. We went to talk with Johnny in Financing and he was able to get the monthly payments in our budget. It was the best experience I've had at a dealership. I will defiantly be coming back when we are ready for a new car. More

Sales and service is great. Be cautious with finance departm I purchased a vehicle from this dealer in 2013 and had a great experience with the sales and service team. We recently had a problem with our Forester I purchased a vehicle from this dealer in 2013 and had a great experience with the sales and service team. We recently had a problem with our Forester and the service team diagnosed and fixed the problem within 15 min of us being there. Love Subaru! More

no refund for Zurich maintenance policy I have not received a refund for cancelled maintenance agreement in 3 months! Do not purchase a maintenance agreement at Lee's Summit Subaru. I was t I have not received a refund for cancelled maintenance agreement in 3 months! Do not purchase a maintenance agreement at Lee's Summit Subaru. I was told would get refund in a few days. More

The manager was very rude and disrespectful to customer. They beg the customer to come and see the car. When the customer is there, they make the customer wait and When it was time to offer the price t They beg the customer to come and see the car. When the customer is there, they make the customer wait and When it was time to offer the price the manager was horribly disrespectful to the customer. I would never go back back there nor recommend my friends and families. More

God awful customer service/sales (disrespectful) Went in to talk about a used car they had advertised, took a test drive, then sat down and told the salesman our price target. I was then immediately Went in to talk about a used car they had advertised, took a test drive, then sat down and told the salesman our price target. I was then immediately introduced to "Manager" Jason, who proceeded to try and teach me about car loan calculators like I'm an eighth grader. I wouldn't tell my worst enemy to go here, avoid this dealership at all costs. More