Lee's Summit Honda

Sean knowledgeable Sean was patient with us (we have been waiting and working with him several months waiting on 2017 and trying to help our son make a decision ). He Sean was patient with us (we have been waiting and working with him several months waiting on 2017 and trying to help our son make a decision ). He kept us up to date using e-mail Everyone who we were in contact with was professional and we believe they did not try to misled us in ant way. Adam also was helpful. More

Best dealer experience so far The staff membes I interacted with were friendly and helpful. Great attitude . They provide detailed information on the CR-V, buying deal. The atmosph The staff membes I interacted with were friendly and helpful. Great attitude . They provide detailed information on the CR-V, buying deal. The atmosphere is clean. More

great! everyone was friendly and quick to help me with making a decision. I never felt rushed or pushed. i also felt comfortable asking anything I needed to. everyone was friendly and quick to help me with making a decision. I never felt rushed or pushed. i also felt comfortable asking anything I needed to. overall was great, thanks! More

Great service Everyone was very helpful and accommodating. Worked with Eric and Sean, both excellent salesmen! Would highly recommend to anyone looking to purchase Everyone was very helpful and accommodating. Worked with Eric and Sean, both excellent salesmen! Would highly recommend to anyone looking to purchase a vehicle. I love my car!! More

Car shopping experience Sean Richey was informative and friendly, He gave us space when we needed it but was always there when we needed him. He pushed just enough without b Sean Richey was informative and friendly, He gave us space when we needed it but was always there when we needed him. He pushed just enough without being pushy. It was a very good car shopping experience. More

I would give it 0 stars if I could! My husband and I have lost ALL CONFIDENCE in this Dealership. I trusted them and took their word for everything and gosh I feel gullible and stupid fo My husband and I have lost ALL CONFIDENCE in this Dealership. I trusted them and took their word for everything and gosh I feel gullible and stupid for taking our vehicles here. The service department is absolutely HORRIBLE- Terrible service experiences, poor diagnosis and workmanship, and high prices! After several awful customer experiences I started taking our vehicles to a different repair shop they discovered multiple repairs and maintenance that I had paid for had not been completed or was completed incorrectly and repairs had been misdiagnosed. My husband and I will NEVER step foot in that dealership again- even to purchase a new Honda when it comes time. We experienced everything from both front wheels almost falling off after new tires were installed because the lug nuts were over tightened and the lug studs were being pulled through the hub, to being lied to from the service manager about a CV boot being torn after a transmission seal was replaced and the manager wanted us to pay for it, to misdiagnose on a brake issue when I was told the brake pads needed to be shimmed- brake hardware just needed to be lubed and serviced because 2 of the pins where seized- the new shop discovered this in two seconds JUST BY THE TECH LOOKING AT IT (simple fix that Honda could not figure out), to the valve cover gasket leaking oil after the 110k mile maintenance performed then they pointed it out and gave me an estimate on how much money it was going to cost me to fix it, to an oil sensor having a severe leak several times. I could go on, and on, and on... This was over the course of about 2-3 years with both our vehicles. Try going to Otto's 816.358.4454- they specialize in Honda and Acura- and the dirty little secret- they send service vehicles to be repaired there that their techs don't have the training or are unable to diagnose. Otto's even has loaner vehicles for $ 10 while your vehicle is being repaired. Steer clear of this Dealership! More

Very helpful The sales person was very helpful. I think he knew his job, and answered my questions in a way that I understood.. He took time to find the answers if The sales person was very helpful. I think he knew his job, and answered my questions in a way that I understood.. He took time to find the answers if he didn't, know something that I asked.. I would recommend him to family and friends any time they are buying a car. More

Lack of Service I bought a Honda from Lees Summit a month ago. Since, I have called about service multiple times and received in my estimate a discourteous response. I bought a Honda from Lees Summit a month ago. Since, I have called about service multiple times and received in my estimate a discourteous response. First sent from one person to next, put on hold and disconnected, change in price, attempt to charge me for warranty service. I have taken my vehicle to another delearship who provides the services and customer appreciation. My advice, avoid Lees Summit Honda. More

Honda Fit Thank you Sean for making my car leasing experience a breeze. You were so informative but in a friendly and knowledgeable way. I'm loving my new vehic Thank you Sean for making my car leasing experience a breeze. You were so informative but in a friendly and knowledgeable way. I'm loving my new vehicle! More

Poor service experience My CR-V is affected by the Takata airbag recall. The dealership told me it could take a few months until a replacement part is available. In the meant My CR-V is affected by the Takata airbag recall. The dealership told me it could take a few months until a replacement part is available. In the meantime, I have been supplied with a rental vehicle from Enterprise. The indemnification agreement I signed states that I may choose to have the dealership tow my car to my garage without a fee. After taking possession of the rental, I contacted the dealership to arrange the tow. The sales manager, Coranne, transferred me to another service person who referred me to Honda's national call center. He told me that the dealership's role is to "put on a smilong face while angry people call and yell at them about the scary letter they received", referring to the recall notice. I had been and remained professional, so I found the language he chose to be inappropriate. I contacted Honda directly and they told me that the dealership should be arranging the tow for me, but since my experience was so poor they took my request. However, they did tell me that it would be resolved more quickly through the dealership. The next day (today, 4/6/16) I called the dealership again, hoping they could take care of towing my vehicle, as stated in the agreement I signed. I spoke with the service manager again and she said that I would need to personally deliver proof of ownership before providing a tow service. I asked her if I could e-mail proof of ownership and she said no. I asked her why and she said "just because". I then asked to speak with her manager, but I was transferred back to her own voicemail. I called the dealership again and left a voicemail with the sales manager an hour ago. I have been inconvenienced by this recall through no fault of my own. Additionally, I have had a terrible customer experience. Lee's Summit Honda should abide by the agreement I signed and tow the potentially dangerous vehicle to my home. The treatment I have received reflects poorly not only on the dealership, but the Honda brand as a whole. More