Lee's Summit Honda

Honda Purchase Sean was an awesome salesperson to work with! Not pushy or aggressive and probably the most knowledgeable salesperson I've ever worked with. I really Sean was an awesome salesperson to work with! Not pushy or aggressive and probably the most knowledgeable salesperson I've ever worked with. I really feel like he was interested in helping me and not just pushing a sale at the end of the month. More

Happy With Car I have owned and loved a Honda Pilot and a Honda Odyssey. In looking for a car for my daughter, I wanted to get something reliable that would take her I have owned and loved a Honda Pilot and a Honda Odyssey. In looking for a car for my daughter, I wanted to get something reliable that would take her through college. I ended up purchasing a Honda Civic and we both are happy with the car. However, due to my experience at this dealership, I will never go back to them if I need a car in the future. Even though I was the one purchasing the car, the reps kept addressing questions and answers to my husband. After the sale, they even called him when I personally requested information! I had told them that I was interested in getting a new car for myself and they said they would email me information about special deals or financing options. I didn't hear from them for a week so I emailed them reminding them that they were going to send me info as I was seriously looking at the time and needed to purchase a vehicle.....My husband finally heard back from them a month later when they asked if I was ready to purchase a new vehicle! Well, I had purchased a vehicle, but not from them! More

Service Center AVOID! DO NOT DO BUSINESS WITH LEE’S SUMMIT HONDA! This past Friday, my airbag indicator light went off and I called Lee’s Summit Honda and schedule AVOID! DO NOT DO BUSINESS WITH LEE’S SUMMIT HONDA! This past Friday, my airbag indicator light went off and I called Lee’s Summit Honda and scheduled a time to have my vehicle looked at. The following Monday, I arrived at the Service Center at 7 am to do a diagnostic. After waiting nearly 2 hours the Express Advisor, Jamie Rowe-Russo, notified me that the airbag malfunction was covered under warranty and would be repaired at no cost to me. She then listed several issues with my car (crack in the engine manifold that was leaking exhaust into the car’s cabin, as well as some gaskets that needed replaced). She totaled those repairs to$1,600. I plainly explained to her “I can’t afford that. My car isn’t even worth that much. It’s worth $500 tops. In fact, I’m planning on getting rid of it soon.” I was told that a part needed to be ordered to repair the airbag malfunction; they’d need to keep the vehicle and was sent off in a rental car. The following day I received a call that my vehicle was finished and I arrived shortly after back to the Service Center. Upon arriving, I was greeted with a bill for $956. Caught completely off guard, I asked Jamie why these repairs were done to my car without my authorization. She claims I verbally told her to do so. I never once agreed for them to make these repairs and asked for a document that I signed that authorized the repairs. She said “we don’t do that here.” I was dumbfounded. Jamie offered me a credit card application to help pay for the repairs. I then asked to speak to a manager and was introduced to their Service Manager Karanne Benton who could to have been more rude and unprofessional. I explained the situation to her and expressed the miscommunication between Jaime and me. Her response: “Well, we trust our employees and what they say.” I asked her for proof that I authorized the repairs. She couldn’t formulate an answer. Next, I asked to speak to a General Manager and I was introduced to another Service Manager named Chris Stevens. Again, I explained the situation to him. At first he was understanding, and then suddenly turned rude. I simply said “I didn’t authorize these repairs, your assistant (Jamie) admitted that I told her ‘I can’t afford it’, and you don’t have anything to prove my desire to have these repairs made.” Plain and simple. Any manager worth anything would simply say “It’s a miscommunication on our part, we apologize, and we’ll eat the $956 bill.” Instead Chris offered to put my old, damaged parts back in my car! How insulting! I reluctantly agreed because I spent nearly 2 hours there and was late returning to work. I felt cheated to say the least. In hindsight, I should’ve just taken my keys from them and left. The following day, I received a call that my car was finished (replaced with my old parts). I arrived and asked to speak to the highest person in charge at the dealership. I was introduced to Scott Hubbard, who was kind enough to allow me to explain the situation again. He brought Jamie in the office, where again, she admitted that I told her “I can’t afford it. My car isn’t worth that much.” I explained to Scott that he has a gap in his system that needs fixed: the customer should authorize repairs, by signing an itemized service order. Scott told me “that’s what supposed to happen, but even if a customer did sign an order form, we’d still be having this conversation.” Seriously? I asked “why wasn’t I given anything to sign?” “People make mistakes,” was his response. Again, any manager worth anything would’ve offered to remedy the situation appropriately (free oil changes, a Honda credit, etc.). After explaining how he wanted his customers to leave feeling satisfied, Scott made no such offer to make the situation fair for me. I explained to him how bad this was for business. Here he has a customer in need of a new car and he won’t offer anything to appease them. Bad business. I told him “I’d like to, but I just can’t do business with you.” He didn’t seem to care much at all. I wasn’t looking to get anyone in trouble, wasn’t looking to exploit the situation- just wanted to be treated fairly. Guess I wasn’t worth that to them. I won’t be back and I recommend you take your business elsewhere. More

Seamless & Simple with no Stress Sean is awesome! He listened to my wants/needs for a vehicle with no upsale pressure. He’s a simple no stress guy who makes sure the customer is sati Sean is awesome! He listened to my wants/needs for a vehicle with no upsale pressure. He’s a simple no stress guy who makes sure the customer is satisfied with their purchase. Couldn’t be more content with my purchase. More

Great staff, just not the right used car Sean Richey knows his Honda's! I called and made an appointment to see a used CRV and was assisted by Sean. He went above and beyond to show us ever Sean Richey knows his Honda's! I called and made an appointment to see a used CRV and was assisted by Sean. He went above and beyond to show us everything there was to see on this CRV. Although the car we looked at was a little more scratched up than we wanted so we didn't purchase it, Sean was very impressive with his knowledge and pleasant attitude. Don Franklin, the Sales Manager was also extremely kind and really worked hard to get us into a vehicle. More

Great Customer Service I had a very pleasant experience. I came in with a very unique situation, which was resolved with the help of LS Honda. I bought a new car and will co I had a very pleasant experience. I came in with a very unique situation, which was resolved with the help of LS Honda. I bought a new car and will come back again! Thanks David Cole for all your help! More

Best Car Salesman Experience I have had my fair share of dealing with car salesmen and David Cole was by far the best. He was standing outside as we pulled up to test drive a Hond I have had my fair share of dealing with car salesmen and David Cole was by far the best. He was standing outside as we pulled up to test drive a Honda HRV. We were only interested in test-driving which we made clear up front. David was happy to show us the HRV and all it had to offer without pushing the sale. He was honest and very personable. Even after we told him we decided on a different make he was open to answer any further questions about the current or any future car buying experiences. He's a genuine guy that I would highly recommend any and everyone looking to purchase a Honda. More

Taken advantage of. Untruthful service manager. DO NOT GO HERE. You have been warned. They lied about a "radiator going out" the very first time I took my Civic here. Took it to an auto shop that sa DO NOT GO HERE. You have been warned. They lied about a "radiator going out" the very first time I took my Civic here. Took it to an auto shop that said the radiator was just fine. Lasted another 7 years until I traded it in. They were pushy about trading the Civic in at the time of the oil change. Fast forward about 8 years. Took my CRV that my mother had been driving to get it maintenanced for my son to drive. $4000 and I got it back with saran wrap covering the windshield wiper fluid and a busted radiator cap and other issues to follow. Honda qouted another $1000+ to fix the CRV. I had it towed back to a shop in my hometown who fixed it for $500. During the CRV incident, Joe had no problem talking with me but would not return my husbands voice mails. More

Highly recommend David Cole took great care of us! He was patient and not pushy and went above and beyond to help us find exactly what we wanted! And Lee's Summit David Cole took great care of us! He was patient and not pushy and went above and beyond to help us find exactly what we wanted! And Lee's Summit Honda gave us a great trade-in on our Accord as well as great financing. More

Best car purchase experience so far I have purchased at least twelve cars in my lifetime, and this was hands-down the easiest and most painless experience. My wife and I went in knowing I have purchased at least twelve cars in my lifetime, and this was hands-down the easiest and most painless experience. My wife and I went in knowing what she wanted, but expecting only to look at and test drive what they had on their lot. Because of excellent pricing and suggestions from our salesman, Justin, we ended up making a purchase. Justin was a pleasure to work with. He impressed me with his knowledge of the vehicles and of the process of buying a car, especially from the buyers' perspective. I felt like a guest who deserved to be treated special, as opposed to an opportunity for a sale. More