
Lee Toyota of Topsham
Topsham, ME
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I have to say that this buying experience beat any prior buying experience with any dealer. I spoke to Mike Cosgrove on the phone and explained what we were looking for. Monday's snowstorm pushed me into buying experience with any dealer. I spoke to Mike Cosgrove on the phone and explained what we were looking for. Monday's snowstorm pushed me into wanting a 4WD and we had talked about getting a pick up as a second vehicle for months. Mike asked my what price range we were thinking about and told me he would get back to me the next day. The next day he called and told me he thought he had the perfect vehicle for us and offered to have someone bring it to me for a test drive. He told me it was a tad higher than what we had discussed but that it was a very nice vehicle. 1/2 an hour later William was at my worksight with the vehicle for me to test drive. Truth be told I had never had the sales rep go on a test drive with me but I would have felt awkward leaving him sitting there. It ended up be a very comfortable situation. He was very knowledgable and told me a lot about the vehicle's features. We got back to my office and chatted for a bit and I filled out a little bit of paperwork "just in case". I called the dealership about 1/2 hour later and told them we wanted the vehicle. I knew my husband would love it! Mike told me they would process the paperwork and have Jill call me and if everything was good William would deliver the vehicle that evening. 3 hours later the paperwork was signed (in the comfort of my home) and the vehicle was ours. In this day and age having something this big go so smoothly goes a long way with me. I lost "none" of my own time and got just what I was looking for! Thanks guys (and Jill). I have already recommended your dealership and will continue to! BTW I love the vehicle! (and so does hubby - at least he likes the way it rides!) Laurie More
I have been living in Australia for 4.5 years. I did this purchase via the internet with only 2 phone calls. My last 15 days were very challenging traveling home from AUS. We were to be back in the USA on De purchase via the internet with only 2 phone calls. My last 15 days were very challenging traveling home from AUS. We were to be back in the USA on Dec 20 and I would make all the necessary connections so I could pick up the truck on the 22nd of December. We got stuck in Paris and didn't make it to Maine until 9:00 PM Dec 23. I went to LEE Toyota on the 24TH of December and Mike had done all the modifications and scrambling caused by the confusion so the truck was ready on Xmas eve and I was able to drive it away. I am very happy with my new Tundra and the way Mike and the rest of the LEE Toyota team took care of me. Other than the challenges I faced in decision making, buying this truck was as easy as buying a 6 pack of beer. All my friends who have seen us on Xmas eve and Xmas day wondered how I got exactly what I wanted so soon after arriving home. Mike and LEE Toyota made it happen. Thanks Mike, Read More
Mike Walkers friendly ability to deal with customers was appreciated. He was able to answer our questions and meet our needs. We had gone to our local Toyota dealer and no one explained the great deal on appreciated. He was able to answer our questions and meet our needs. We had gone to our local Toyota dealer and no one explained the great deal on a leased vehicle. We were pleased with the professionalism, his coming in on his day off to meet our needs. Thanks Mike, great job, love our Rav 4! More
Buying a new car has seldom been a pleasant experience for me in the past. My recent experience was the best I have encountered. William was professioal, knowledgeable and helpful thruout the process. I for me in the past. My recent experience was the best I have encountered. William was professioal, knowledgeable and helpful thruout the process. I felt that I was being served by people who wanted to satisfy the customer. More
William was a pleasure to work with. He REALLY listened to what we wanted and helped us come up with just the right car. I was especially impressed with the after-sale service from William including a to what we wanted and helped us come up with just the right car. I was especially impressed with the after-sale service from William including assistance in transferring over insurance and making sure we had a second key. I'm happy to recommend Lee Toyota to friends in the market for a vehicle and will suggest they ask for William. More
I think the price is still too high even though I bought I think the price is still too high even though I bought the truck. The fact that I had to go to another car dealer and come back to Lee's and say th I think the price is still too high even though I bought the truck. The fact that I had to go to another car dealer and come back to Lee's and say that I was offered a better trade-in somewhere else isn't something I liked. I would like to see "up front" figures that are the best you can offer instead of having to go back and forth between dealers. I feel like I spent too much of my time negotiating. When I mentioned that my girlfriend and I would discuss the final offer you made "over a glass of wine" and that I would get back with you it wasn't received very well. Buying a car is not something most people take lightly. More
Going into a Lee dealership is a positive experience. We have visited other dealerships and walked out before even discussing price or looking at cars because of the reception once we walked in. When we wa have visited other dealerships and walked out before even discussing price or looking at cars because of the reception once we walked in. When we walked into Lee in Topsham, it was obvious that all salespeople were busy with customers. But within a short wait (a few minutes), Mike Walker introduced himself and asked if he could be of service. Having been in sales previously, I complimented him on his sales techniques and friendliness. As a matter of fact, he is the reason we stayed and purchased the vehicle on the spot. Joe, the Sales Mgr., also is to be complimented. They "made the deal"! Jolyne & Dick Dufresne More
William was fabulous- he gave me all the information about the car I wanted- he was not pushey nor did I feel pressured to buy a car. His approach worked great with me and my family! I would buy anothe about the car I wanted- he was not pushey nor did I feel pressured to buy a car. His approach worked great with me and my family! I would buy another car from him and will send all my friends who are interested in Toyotas! More
Had a really great experience at this Toyota - did not feel pressured to make a purchase right off the get go. Some dealerships are really in the market to sell sell sell and will bombard you at the mome feel pressured to make a purchase right off the get go. Some dealerships are really in the market to sell sell sell and will bombard you at the moment you pull into the lot - not the case here. Very refreshing! Brian was outstanding! He listened to what I needed and what my budget was - then fitted me to a truck vs. just selling a product at the highest price. He was also very knowledgeable and had a very laid back, no pressure approach - so I felt very comfortable working with him. I knew getting into a Tundra was going to be a bit pricey off the base model - but its what you get when you have a solid brand - just wish the "Toyota name" wasn't so expensive from the start! However, I am very satisfied with the price I walked out the door with for a 2011 truck - payments will be very manageable! So far very satisfied with the Tundra! Would recommend Lee and Brian to anyone!! THANKS! More
I went to Lee Toyota in Topsham, Maine with my husband and two young kids looking to buy new or a good used car. I met with Joe Day. We explained to him what we are looking for and he shows us the cars and two young kids looking to buy new or a good used car. I met with Joe Day. We explained to him what we are looking for and he shows us the cars we want to look at. He is very knowledgeable, explaining to me all the interior features of car, etc which I find it very helpful and during this whole process, I don't feel pressured to buy a car. With two kids, it is impossible to shop around for the best price, Joe and Lee Toyota give us a good price for the 2010 Toyota Corolla that I don't have to shop at other dealership to compare prices. It is a very positive car shopping experience and I would recommend anyone I know to buy at Lee Toyota if they looking to buy a car. More