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Lee Nissan
Fort Walton Beach, FL
2,887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,887 Reviews of Lee Nissan
July 18, 2015
Excellent hassle free car buying experience! We walked in dreading shopping for a car, but from the minute the door was opened for us we were nothing but satisfied. From the receptionist at the f We walked in dreading shopping for a car, but from the minute the door was opened for us we were nothing but satisfied. From the receptionist at the front desk helping keep my 3 boys entertained and fed to being taken on a tour of the dealership and introduced to all the departments, we were treated excellently. The salesman asked what we were interested in and what our budget was and they stayed within our limits and ideas. We were never hassled or swayed into something different. It was a very pleasant experience and we left completely satisfied. We will definitely be back! More
by Lmcbay1
Employees Worked With
Junior Johnson, Joel Rainer, Mike Morgan
July 18, 2015
Owner beware! Owners having work done at this dealership beware! If you, the owner, have someone other than you, the owner, deliver your vehicle to this service dep Owners having work done at this dealership beware! If you, the owner, have someone other than you, the owner, deliver your vehicle to this service department, they, the driver, can authorize repairs done to your vehicle without the service department calling you, the owner, to ensure that you authorize work be done. A particular situation that happened the other day-a young, female, airmen had a friend deliver her vehicle for an oil change. The service department suggested, to the driver who brought the vehicle in for an oil change, that a 105K check-up ought to be done. Because the driver stated he was the "boyfriend" of the owner the service department took him at his word without verifying with the owner that he is who he said he was. Never did the service department verify with the owner that she was allowing the driver to authorize work done on her behalf. Once the owner found out that work, that she never requested or authorized, she made an attempt to stop the work, but the service department put her on hold for a lengthy period of time, at which time she was no longer available to speak to anyone. Instead of the service department putting the vehicle on hold until they had the opportunity to speak with the actual owner, they continued with the work until the owner, without her knowledge, a $600+ bill when all she was wanting was a simple oil change. Even though the owner never authorized repairs, other than the oil change, be done, she was responsible for a bill if she wanted her vehicle back. This is extortion. My message is-know the law; know the statutes repair shops have to follow. The Florida Department of Agriculture & Consumer Services states that the OWNER has to authorize repairs either verbally or written. The owner never spoke with the service department while they performed repairs and never authorized repairs be done, but went off the word of the non-owner. The Florida Deceptive & Unfair Trade Practices Act-in this case, the service took advantage of a situation in which they, the service department, knew they would have difficulty in reaching the owner so they went through the driver receiving authorization through him. The service department never verified with the owner who the driver actually was. Also, the owner, due to the service department not able to contact her, tried to stop the work by calling the dealership, but was placed on hold for a lengthy amount of time, had to hang up due to participating in mandatory military instruction. They never talked with the owner to give her the opportunity to stop the work before it was done, but went ahead and completed the work and then expected her to pay for the repairs even though she had no idea what alleged repairs were done. Then I, the parent of said owner, called to rectify the situation, bringing to light the rights of the owner that were violated - the right to say "yes" or "no." By my third call, wanting to get to the bottom of the situation, "Jerome" the service manager, when told which Florida departments complaint claims will be filed became irate, became belligerent, attacked my integrity and self-worth as a person all because I was standing up for the rights of the owner; a dealership that took advantage of a customer. More
by Advocate for human justice
Employees Worked With
John McQuaig, Jerome Whitman
July 17, 2015
Amazing service! We absolutely LOVED our experience with Lee Nissan and working with Mike Morgan. We told him what we wanted and what we could afford and he worked it We absolutely LOVED our experience with Lee Nissan and working with Mike Morgan. We told him what we wanted and what we could afford and he worked it all within our budget. Mike was so friendly and easy to work with as well as knowledgeable about the SUV we bought and was sure to answer any and all questions we had. I know if we ever had any questions Mike wouldn't hesitate to help in any way possible. I have already recommended him and will continue to do so! More
by Whitneytomlin
Employees Worked With
Mike Morgan
July 17, 2015
service that is helpful and not too pushy I found Lee Nissan to be very helpful. The sales staff allows you to look without bombarding you. They were helpful and not the least bit pushy. The I found Lee Nissan to be very helpful. The sales staff allows you to look without bombarding you. They were helpful and not the least bit pushy. The staff didn't treat you like you were a necessary obstacle to obtain their commission. I went to another dealership in town and very quickly returned to Lee Nissan. More
by whit112
Employees Worked With
Ed Jeffries
July 16, 2015
Great Car Buying Experience! Jimbo was the best. Everyone at Lee Nisssan was smiling and friendly. Great Experience all the way around. I will definitely recommend Lee Nissan to a Jimbo was the best. Everyone at Lee Nisssan was smiling and friendly. Great Experience all the way around. I will definitely recommend Lee Nissan to anyone i know shopping for a Car! More
by Frasier
Employees Worked With
Joel Rainer, Jimbo Pulliam
July 16, 2015
INCREDIBLE!!! I just adore all those at Lee Nissan! Mike is so personable and caring. He listened to everything I desired in a vehicle and knew the perfect one for I just adore all those at Lee Nissan! Mike is so personable and caring. He listened to everything I desired in a vehicle and knew the perfect one for me! Joel had me in and out in finance super fast; and Scott is just amazing! From the selection to driving off the lot, Lee Nissan was ridiculous across the board! Love them!!! More
by jhunter
Employees Worked With
Joel Rainer, Mike Morgan
July 16, 2015
Great! Overall it was a great experience. Thank you Keith, Steve, Junior, John and Scott for working with us and making sure that we found a high quality "p Overall it was a great experience. Thank you Keith, Steve, Junior, John and Scott for working with us and making sure that we found a high quality "perfect vehicle"! It was a pleasure to do business with you again! A&T Sandlin More
by A&T Sandlin
Employees Worked With
Junior Johnson and Scott Lee, John McQuaig, Keith Travis, Jerome Whitman
July 13, 2015
Great! Mike was wonderful to work with. He listened to what I wanted and delivered! I am very pleased with this car buying experience! Thanks for making it s Mike was wonderful to work with. He listened to what I wanted and delivered! I am very pleased with this car buying experience! Thanks for making it so easy! More
by Lfeldman
Employees Worked With
Joel Rainer, Mike Morgan
July 12, 2015
Great car at a great price. Ed was great! He worked with us to get the best deal on a 2013 KIA Forte. I can rest easy knowing that my son will have a great car when he heads of Ed was great! He worked with us to get the best deal on a 2013 KIA Forte. I can rest easy knowing that my son will have a great car when he heads off to school this fall. More
by mojo
Employees Worked With
Junior Johnson, Ed Jeffries
July 12, 2015
Quality people at Lee Nissan My sales person, Mark Anthony did a great job showing me cars I was interested. He knew the inventory and everything pertinent to the models I was lo My sales person, Mark Anthony did a great job showing me cars I was interested. He knew the inventory and everything pertinent to the models I was looking at. The sales manager, Junior Johnson, was a very personable guy and didn't come into the discussion saying "We can't make a deal like that". Instead he worked to get me the price I was comfortable at. The finance guy, Joel Ranier, was also a very nice, friendly guy. The receptionist even gave me a dollar so I could get something from the vending machine. The service managers and the techs did an awesome job adding the extras I had done. Everyone went out of their way to make me feel comfortable and they all did a fantastic job. I entered the dealership not expecting to buy an Altima but so far I am very happy that I did. More
by NewAltimaOwner
Employees Worked With
Junior Johnson, Joel Rainer, Mark Anthony Gudinez
