Lee Johnson Mazda of Seattle

Professional and efficient. My salesman, Alex, was pleasant to work with. The support staff at University Mazda were friendly, efficient, and professional. The dealership was cle My salesman, Alex, was pleasant to work with. The support staff at University Mazda were friendly, efficient, and professional. The dealership was clean and comfortable. I am very satisfied. More

Routine service Developed a trust with your service department and your parts associate is very helpful. Will mention the TV in the waiting room wasn't working on a c Developed a trust with your service department and your parts associate is very helpful. Will mention the TV in the waiting room wasn't working on a college football saturday More

Last visit for maintenance of CX9 2018 The team is great and very responsive. Nice waiting room and right amount of beverages. The one thing you should look into is the on-hold music i The team is great and very responsive. Nice waiting room and right amount of beverages. The one thing you should look into is the on-hold music is not good. I look into your phone provider of providing quality on hold music. Please also check to see why the garage door does not open when I approach it to go into the service area. Thanks Tom More

Honest and ethical workers I have had nothing but great experiences getting my Mazda CX-9 serviced at the dealer. I feel like the employees are honest and ethical. I feel fortu I have had nothing but great experiences getting my Mazda CX-9 serviced at the dealer. I feel like the employees are honest and ethical. I feel fortunate to be able to drive a well maintained and safe vehicle. I would recommend this dealership (service department) to others. We did not purchase our car at this dealer (none in stock when we bought it) but would go to this dealer for future car purchase based on our experience in the service department. More

Staff at University Mazda Service Dept I brought car in for recall repair and the Service Department Staff were VERY helpful and explained the whole process to me. They were prompt and even I brought car in for recall repair and the Service Department Staff were VERY helpful and explained the whole process to me. They were prompt and even washed my car. More

I’m a happy camper! After my intial visit, Duane understood my frustration and ensured moving forward to have a good experience. Eric and eventually Ken were very passion After my intial visit, Duane understood my frustration and ensured moving forward to have a good experience. Eric and eventually Ken were very passionate, knowledgeable and informative in helping me test drive, answer questions and seeking the right car for me to eventually end up towards a purchase! Also, Winnie was very helpful explaining add on services and recommended exactly what worked for my personal style of driving and giving appropriate discounts. ...and (finally)thanks for the MATS! That’s 5 star guaranteed! More

Customers Are First I've been doing business with UMazda since 2003. Always pleasant and cooperative. This visit showed how the dealership goes above the call of duty. I've been doing business with UMazda since 2003. Always pleasant and cooperative. This visit showed how the dealership goes above the call of duty. I had written the wrong day on my calendar for an oil change and showed up a day early. The service advisor got me in anyway, complete with fluid check and wash. Fine people to work with. More

Fast. Professional. Needed to be in and out in a specified length of time. They made it happen. Everyone was professional and focused on the customer experience. Needed to be in and out in a specified length of time. They made it happen. Everyone was professional and focused on the customer experience. More

Great service Service department is very helpful and quick to respond. Took my car in for regular maintenance and brakes, the service was done on time, the car was Service department is very helpful and quick to respond. Took my car in for regular maintenance and brakes, the service was done on time, the car was clean and tidy, and an extra request I made was handled extremely quickly with great follow through. Brian was really friendly, responsive, and communicated with me every step of the way. More

Phenomenal customer service I have been using University Mazda to service my Mazda 3 for 12 years. I have always been impressed by their attitude toward customer service. However I have been using University Mazda to service my Mazda 3 for 12 years. I have always been impressed by their attitude toward customer service. However they have gone beyond good to great in the past couple of years. Always greeted by a smile and kind attitude, not being rushed, willingness to provide a loaner car when I make a service appointment, thorough work - all add up to a superior experience. More