Lee Johnson Mazda of Seattle

very pleased the way customer service should be! efficient, organized, and constant communication. no unpleasant surprises, and good value for the money. waiting the way customer service should be! efficient, organized, and constant communication. no unpleasant surprises, and good value for the money. waiting area could use a bit of sprucing up, but otherwise, kudos! More

Excellent We were treated with a lot of respect. We had left a pertinent coupon at home that we had received from the Cost Auto Buying program. Matt took our wo We were treated with a lot of respect. We had left a pertinent coupon at home that we had received from the Cost Auto Buying program. Matt took our word for it and gave us the discount, understanding that we would scan the certificate and email it. We did that and Matt returned an email to us, thanking us. That was superior service! More

Great place to buy, Great place for service I bought my lovely Mazda Miata in 2018, a very good experience in all regards. Yesterday she (her name is "Mia") needed her first checkup, and it was I bought my lovely Mazda Miata in 2018, a very good experience in all regards. Yesterday she (her name is "Mia") needed her first checkup, and it was also a very good experience in all regards. More

Another great service experience at University Mazda. I bring my MX-5 in every six month for an oil change and always had a positive experience from start to finish. Brian has a pleasant demeanor and is c I bring my MX-5 in every six month for an oil change and always had a positive experience from start to finish. Brian has a pleasant demeanor and is customer focused. Thanks for the great service guys! More

Great service experiences We've had two excellent purchasing experiences at University Mazda (one new car, one certified pre-owned), and have been consistently happy with their We've had two excellent purchasing experiences at University Mazda (one new car, one certified pre-owned), and have been consistently happy with their service department as well. It's easy to schedule on-line appts, and we've always been able to get on their schedule quickly. The service associates are respectful of your time, keep you updated throughout, and make good on their time estimates. This service was for an AC issue while my car was under warranty; they took care of the issue at no charge and no pushback, as I expected, and while they were at it, did a detailed maintenance evaluation check on the rest of the car (no concerns). I also appreciated that, during a recent oil change service when they found a nail in one of the tires, they went ahead and patched it up with no call/no charge -- they just took care of it. It was a small thing, but it's the kind of thing I appreciate in a service experience -- no nickel/diming. On a side note, the U Mazda location is great because there's plenty to do within walking distance if you don't want to sit in the waiting room while you wait for your car. More

Friendly, honest, and professional We are return customers to University Mazda. Eric helped us the first time and based on that positive experience we went back to him again when it cam We are return customers to University Mazda. Eric helped us the first time and based on that positive experience we went back to him again when it came time to get another car. He offers friendly and knowledgeable advice without the high pressure sales. More

Service Department rocks! I have been a customer of this dealership since 2005, I have always received great service on both of my cars. Staff is always friendly and helpful. I have been a customer of this dealership since 2005, I have always received great service on both of my cars. Staff is always friendly and helpful. I would recommend them to anyone who is looking to purchase or service a Mazda More

First Timer This was my first time buying a car. I went in thinking I was going to be pressured into buying a car and the experience was going to be horrible. I w This was my first time buying a car. I went in thinking I was going to be pressured into buying a car and the experience was going to be horrible. I was so wrong! Ken was such a big help! He was patient, kind, and didn’t try to sugarcoat things. He jumped through hoops and went the extra mile to ensure that I was able to purchase the car that I wanted at a price I could afford (per month). He took the time to go over everything and made sure I was comfortable with my car before leaving. This was such a great car buying experience! More

Friendly, honest service We really enjoyed each of the staff members we dealt with. They were friendly, trusting and genuinely kind. It was a wonderful experience! We definite We really enjoyed each of the staff members we dealt with. They were friendly, trusting and genuinely kind. It was a wonderful experience! We definitely would recommend Universiy Mazda! More

Work done seems fine. Customer service only average. Brian, check in person, took time to review my questions. On pick up, original estimate of 1.5hrs turned to 2+ w/o much acknowledgement Brian, check in person, took time to review my questions. On pick up, original estimate of 1.5hrs turned to 2+ w/o much acknowledgement More